Empire Toyota of Huntington - Service Center

Quality work, for a price; they push unecessary work We've bought 7 cars from this dealer and were pleased with the service department until recently. Car was brought in without an appointment because t We've bought 7 cars from this dealer and were pleased with the service department until recently. Car was brought in without an appointment because the alternator light came on (kudos for letting us bring the car in and getting back to us in the same day)). After diagnosing the charging system, they said we needed a new alternator and also told us the engine and cabin air filters and the front brakes should be replaced. I declined as the filters had been replaced recently per the Toyota owner's guide and still had two years and 20,000 miles until the next recommended replacement, and when the car passed inspection 1200 miles earlier there was no mention of the pads needing replacement in the near future. When I declined the filter replacement, I was told that they were dirty. They have serviced this car (and six previous Toyotas) since it was new and have all of our service records; they should have known that the filters had been replaced recently and the brakes had just passed inspection. I question whether it is normal procedure to remove and inspect filters (especially the a/c filter which has to be removed from inside the car) and put a car on a lift so the wheels can be removed to check for pad wear. We were also charged for 7 hours of labor, but they only had the car for 5 (presumably based on the flat rate manual) More

Fast Reliable Friendly Service Service was performed in a very timely manner. Kept informed of progress and anticipated repair costs. Friendly service - ease of setting up my servic Service was performed in a very timely manner. Kept informed of progress and anticipated repair costs. Friendly service - ease of setting up my service appointment. More

Oil Change Thank you for reducing my service bill..Toyota Rewards came in very handy, also thanks for the discount ... I was in and out in a timely manner. Alway Thank you for reducing my service bill..Toyota Rewards came in very handy, also thanks for the discount ... I was in and out in a timely manner. Always professional and courteous at Huntington Toyota. More

Service dept Had a little trouble locating service building as it is not at dealership. We scheduled service online and we were not clearly notified of location. Had a little trouble locating service building as it is not at dealership. We scheduled service online and we were not clearly notified of location. Scheduled service and it was accomplished in a timely manner. Juan very professional. We were from out of town and needed an oil change during our visit. No problems recognizing our maintainer plan. All info quickly gotten on line and work accomplished in about an hour More

2017 Highlander service Service department is convenient and wait time is very reasonable. personnel have always been very pleasant to deal with. I am willing to drive a l Service department is convenient and wait time is very reasonable. personnel have always been very pleasant to deal with. I am willing to drive a little out of my way to visit Huntington service location. More

Service Visit with Mr. Rob Geekie Service department at this dealershlip is one of the best value I have found. While I do go BMW and Mercedez service department as well, there is so m Service department at this dealershlip is one of the best value I have found. While I do go BMW and Mercedez service department as well, there is so much personal service here at your shop. Credit to the staff like Rob Geekie, who go out of the way to take care of your customers. I asked Rob about my lease coming up to end and he quickly connected me to sales rep, Kimberly who quickly brought the car to the shop for me to preview. Robert is a brilliant professional and I have had the opportunity to work with him in the past. I also had person name Sunny help me in the lot to find my car, move other cars and get me quick access. I give your shop and Rob five stars for this honorable effort and quality care. Sam from Muttontown More

Thorough, courteous, professional service I cannot say enough about the service I received from Zulma Guzman and Roderigo Arichabala. I had a complicated suspension issue with a Prius that wa I cannot say enough about the service I received from Zulma Guzman and Roderigo Arichabala. I had a complicated suspension issue with a Prius that was misdiagnosed at first, and repaired. When it became clear that the mis-diagnosis would require further expense they aurthorized all labor on that repair to be at no charge, gave me a loaner car while the work was done, and in every way served me well. All the staff in this dealership is top drawer. I've been a loyal customer of Toyota of Huntington since 1992. I'd never go anywhere else. More

Great service First the first time pulling in to talking with the rep. about an issue with the car the service was great. Hats off to Rodrigo who helped me that da First the first time pulling in to talking with the rep. about an issue with the car the service was great. Hats off to Rodrigo who helped me that day. He was pleasant and took the time to explain what the car needed and how long it would take. He kept me up to date on everything and was right there through the check out. I wish all places had employees like him. More

60k Prius 3 service Good advise and good service, this is the only dealer I go since I bought the 2015 Prius 3 from them, I would definitely recommend to others. Good advise and good service, this is the only dealer I go since I bought the 2015 Prius 3 from them, I would definitely recommend to others. More

Great I always leave this service center with a smile on my face. They are fast, efficient, and courteous. I like the status monitor they have which keeps I always leave this service center with a smile on my face. They are fast, efficient, and courteous. I like the status monitor they have which keeps you up to date on the progress. They also have the most delicious bagels I ever had! More