Empire Toyota of Huntington - Service Center

Perfect I brought in my vehicle to be serviced and explained what was wrong with my car. After a few hours I received a call back that the problem was identif I brought in my vehicle to be serviced and explained what was wrong with my car. After a few hours I received a call back that the problem was identified and fixed. Pickup was easy, the service was conducted quickly, and the shuttle driver was also friendly as well as the service manager. I highly recommend this facility. More

Excellent You have a nice gentleman Gus Vasconcellos to help customer like me. He is very kind and show his proficient in the vehicule matter. He know everythin You have a nice gentleman Gus Vasconcellos to help customer like me. He is very kind and show his proficient in the vehicule matter. He know everything about. More

Great Never had a problem with my car or the service. Staff was very nice and helpful. My car was always running smooth and I loved having a Toyota. Never had a problem with my car or the service. Staff was very nice and helpful. My car was always running smooth and I loved having a Toyota. More

Great service! Rodrigo helped me as soon as I arrived, I was definitely satisfied with the service he provided and he was able to answer all my questions. Rodrigo helped me as soon as I arrived, I was definitely satisfied with the service he provided and he was able to answer all my questions. More

Spectacular service When I first arrived I was met by Romeo the manager himself you welcome to me to the dealership the service advisor Michael that helped me was absolut When I first arrived I was met by Romeo the manager himself you welcome to me to the dealership the service advisor Michael that helped me was absolutely spectacular you gave me an estimated time of completion and kept me updated the entire time that I was there I'm overwhelmed with the quality of service the service that I received truly spectacular! More

Great service I only go to Toyota Service when servicing my Toyota vehicles. They get the job done right. Rodrigo is a great service representative and went beyond I only go to Toyota Service when servicing my Toyota vehicles. They get the job done right. Rodrigo is a great service representative and went beyond what I asked. More

Timely and profesional I made a 7:15 AM appointment and was received promptly at 7 AM. I sat down with Mr. Bonilla who explained in detail what was going to be done on my I made a 7:15 AM appointment and was received promptly at 7 AM. I sat down with Mr. Bonilla who explained in detail what was going to be done on my car. He gave me an approximate time when the service would be completed and he was right on target. A very professional job Well done! More

Warranty work performed without a hassle ! Totally smooth. Had issue with hybrid system on my 2015 Prius. was able to get an appointment quickly. Service Rep. called with diagnosis. Warranty repair was done q Had issue with hybrid system on my 2015 Prius. was able to get an appointment quickly. Service Rep. called with diagnosis. Warranty repair was done quickly and car returned back to me without a problem. Very good experience overall. More

Quality work, for a price; they push unecessary work We've bought 7 cars from this dealer and were pleased with the service department until recently. Car was brought in without an appointment because t We've bought 7 cars from this dealer and were pleased with the service department until recently. Car was brought in without an appointment because the alternator light came on (kudos for letting us bring the car in and getting back to us in the same day)). After diagnosing the charging system, they said we needed a new alternator and also told us the engine and cabin air filters and the front brakes should be replaced. I declined as the filters had been replaced recently per the Toyota owner's guide and still had two years and 20,000 miles until the next recommended replacement, and when the car passed inspection 1200 miles earlier there was no mention of the pads needing replacement in the near future. When I declined the filter replacement, I was told that they were dirty. They have serviced this car (and six previous Toyotas) since it was new and have all of our service records; they should have known that the filters had been replaced recently and the brakes had just passed inspection. I question whether it is normal procedure to remove and inspect filters (especially the a/c filter which has to be removed from inside the car) and put a car on a lift so the wheels can be removed to check for pad wear. We were also charged for 7 hours of labor, but they only had the car for 5 (presumably based on the flat rate manual) More

Fast Reliable Friendly Service Service was performed in a very timely manner. Kept informed of progress and anticipated repair costs. Friendly service - ease of setting up my servic Service was performed in a very timely manner. Kept informed of progress and anticipated repair costs. Friendly service - ease of setting up my service appointment. More