Empire Toyota of Huntington - Service Center

In and out They got me in and out in a very brief time. Thing run like clockwork in this place and all of the service managers are amazing! They got me in and out in a very brief time. Thing run like clockwork in this place and all of the service managers are amazing! More

Short wait time Minimal wait time despite it was a Saturday. The staff explained all service and answered all questions- even showing me on the car. I highly recomme Minimal wait time despite it was a Saturday. The staff explained all service and answered all questions- even showing me on the car. I highly recommend this service. The only negative was the chilly waiting area. where I had to wear my winter jacket. More

Great customer service! Great experience with Gus. He went above and beyond, was so kind, helpful, and the service team finished my car in record time. Highly recommend!! Great experience with Gus. He went above and beyond, was so kind, helpful, and the service team finished my car in record time. Highly recommend!! More

Routine Service I brought my daughter's car in for routine service. Gus Vasconcellos made sure that everything was checked to ensure that her car was safe. Thank you I brought my daughter's car in for routine service. Gus Vasconcellos made sure that everything was checked to ensure that her car was safe. Thank you so much. More

Excellent Toyota Care & Service by Service Manager Kelly!!! I cannot tell you how pleased I am with the courteous and professional manner of Service Manager, Kelly. She goes above and beyond to be accommodatin I cannot tell you how pleased I am with the courteous and professional manner of Service Manager, Kelly. She goes above and beyond to be accommodating to your schedule and takes the time to explain your car's diagnosis in a way that is unambiguous. As for the service and design of the entire team and environment, they are all polite and efficient and the waiting area is designed for comfort. More

Great experience The dealership was professional and willing to help with anything. They did what I asked and went above and beyond. They told me what needed to be fix The dealership was professional and willing to help with anything. They did what I asked and went above and beyond. They told me what needed to be fixed and was honest when things didn’t need to be fixed. More

Fast and Efficient I arrived about 15 minutes early for my 5:30pm appt. I was checked in promptly, and proceeded to the waiting area. Rodrigo came for my ticket in abo I arrived about 15 minutes early for my 5:30pm appt. I was checked in promptly, and proceeded to the waiting area. Rodrigo came for my ticket in about 4-5 minutes. He said it would take approx an hour. In 50 minutes, he came and told me I was good to go. Very satisfying! Thanks, Will Dunkak More

Great service and excellent team Excellent service and great team. I was just. 2 blocks away from service department and I called them to get an appointment and I got it right away. T Excellent service and great team. I was just. 2 blocks away from service department and I called them to get an appointment and I got it right away. That was fantastic. More

Friendly Service Manager, Chams, very helpful and friendly. Unfortunately, both my wife and I have had the experience of Toyota service centers trying to blin Service Manager, Chams, very helpful and friendly. Unfortunately, both my wife and I have had the experience of Toyota service centers trying to blindly rip us off. I think Toyota Service centers are generally very exploitative and it ends up negatively coloring our experience. My wife went to a Toyota service center last week for an oil change and walked out with a $700 bill. When I went in yesterday I was invited to pay for a cabin filter and 3 fluid changes that would have totalled an additional $700 beyond the oil change and headlamp change i cam in for. By the way $140 to change a Prius headlamp is pure abuse. I will rethink buying a Toyota next time. More

Assistant Service Mgr - Kelly Henry Great customer service professional! Kelly was responsive to my changing needs throughout the day and stayed in touch with status information. Her p Great customer service professional! Kelly was responsive to my changing needs throughout the day and stayed in touch with status information. Her positive, helpful, "no trouble at all" attitude was something all people who interact with the public should adopt; this includes doctors, lawyers, teachers, etc... More