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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,200 Reviews

2,200 Reviews of Empire Toyota of Huntington - Service Center

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November 29, 2018

Toyota Service Very good service. Advisor was very helpful. Prices are a little high but I’M ok with it. Will bring back to Toyota of Huntington service again. Wayne More

by ureshs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Weinstein, Service Department
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for taking the time to share feedback. We're pleased to know our standards for professional, knowledgeable, and attentive service were reflected in your experience. Please reach out if you need anything else!

November 29, 2018

Over charged I was overcharged by $15 for something I’m not even aware about. Was disappointed by that. Yesterday I came in for oil change and was advised to do a More

by atifusa88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Dec 14, 2018 -

Empire Toyota of Huntington responded

We're deeply sorry to know you weren't satisfied with your experience. We apologize for any disappointment that might've been caused due to extra charges for your oil changes. We would like to discuss this with you further, and we hope you'll reach out to Tommy Coppola tcoppola@aagny.net at your earliest convenience.

November 28, 2018

Never Again Was told an inspection and 25k mile checkup “might take an hour”. 2 freakin hours later I was finally done. Why did I bother to make an appointment? More

by LYNNEALBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Geekie, Service Department
Dec 14, 2018 -

Empire Toyota of Huntington responded

Lynne, we're terribly sorry to know you weren't satisfied with your experience. We strive to provide prompt and professional service, and we apologize if this wasn't reflected during the inspection and checkup for your vehicle. Please reach out to Tommy Coppola tcoppola@aagny.net at your earliest convenience to discuss this further.

November 28, 2018

Scammers Tried to charge me $150 to change the cabin and air filters in my car. On my way home I stopped and picked up both filters for $45, Youtubed how to p More

by momof3boys
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department
Dec 14, 2018 -

Empire Toyota of Huntington responded

We're deeply sorry to know you weren't satisfied with your experience. We never want any customer to feel frustrated, and we apologize if our pricing for the replacement of your air filters did not meet your expectations. We would like to discuss this with you further, and we hope you'll reach out to Tommy Coppola at tcoppola@aagny.net at your earliest convenience.

November 28, 2018

Expensive by quality service My Service rep was very friendly and helpful. The waiting area is very comfortable and accommodating with complimentary coffee and bagels. They even o More

by ACRISS2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne - Service
Dec 03, 2018 -

Empire Toyota of Huntington responded

We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind words. We're pleased to know you enjoyed our amenities during your wait as well as our professional and attentive service. Should you need anything else, please reach out!

November 28, 2018

Perfect No issues. Service was quick and complaint free. I drove in and was greeted immediately. Sat in the customer service for a few minutes and was greeted More

by DBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind words. We're pleased to know our standards for prompt and professional service were reflected in your experience. Should you need anything else, please reach out!

November 27, 2018

Two recalls I am used to good service from Huntington Toyota's service center.. But Kelly Henry was a real pleasure to deal with. She is personable and professi More

by Boyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review, Boyd. We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind words. we're pleased to know our standard for outstanding service continues to be reflected in your experience with us. Please reach out if you need anything else!

November 27, 2018

good experience any time need help, can always find a worker there and get served more than enough. I was so happy about it. really appreciate all the workers More

by CHENLANFEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Nazario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wolf, Mindylee Quinones-Sebor, Sadie Gonzalez, Tajrik Foulke, Jose Arias, Dulyx Dorval, Lauren Baker, Sean Krieger, Oleg Clayton
Nov 29, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We strive to provide outstanding service, and we're pleased to know this continues to be reflected in your experience with us. We'll be sure to pass along your kind words. Should you need anything else, please reach out!

November 27, 2018

Annual maintenance & Inspection Great service, in & out within the hr. Staff was polite & pleasant to deal with! Will be sure to return to this location for future service! More

by KSS1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob G in Service
Nov 29, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We strive to provide prompt and professional service, and we're pleased to know this was reflected in your experience. Should you need anything else, please reach out!

November 27, 2018

My Prius was well taken care of. Even though I had no appointment, and considering it was the Thanksgiving week, Wayne W took good care of me. He was conscientious, courteous and I h More

by Shimul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Nov 29, 2018 -

Empire Toyota of Huntington responded

Shimul, thank you for the 5 star review. We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind comments. We're pleased to know our standards for prompt, professional, and thorough service were reflected in your experience. Please reach out if you need anything else!

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