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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,200 Reviews

2,200 Reviews of Empire Toyota of Huntington - Service Center

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November 04, 2018

Easy and convenient I had a great experience bringing my car in for service. Jose was helpful and friendly. I was in and out in an hour which was greatly appreciated. More

by hollie.linden1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Arias
Nov 05, 2018 -

Empire Toyota of Huntington responded

Hollie, thank you for this very kind feedback of your time spent working with our team. We will be sure to pass your kind comments along to Jose, and we invite you to give us a call if there is anything more we can do for you moving forward.

November 04, 2018

Good experience Dropped the car off. Oil and filter change and inspection done in less than 2 hours. Courteous tech. accepted my coupon. Didn't go crazy as some deale More

by myrbrc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was a new fellow who works in the cubical next to Kelly's.
Nov 05, 2018 -

Empire Toyota of Huntington responded

We are happy to read about your satisfaction, and are glad you had such a positive experience recently. We invite you to reach out the next time you are in need, and hope to have the opportunity to work with you further in the future. Thanks!

November 03, 2018

serice was done in a timely manner with ecellent efficieny the service was fast and efficient and personal attention to my questions was excellent. i was very pleased with my experience and would definately u More

by BRENDAYUDIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Service Department
Nov 05, 2018 -

Empire Toyota of Huntington responded

We appreciate you taking the time to share this wonderful feedback. We're glad you are so pleased with the way your experience went, and we look forward to working with you again down the road. Take care!

November 02, 2018

Great Communication and Speedy Service Juan is excellent communicator and very friendly. Plus, he gets the job done within my requested time. The only issue is the cost to replace the air c More

by RangeGunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
Nov 05, 2018 -

Empire Toyota of Huntington responded

Thank you for taking the time to share this very kind feedback of your experience working with our team. We were happy to help, and hope all is well.

November 02, 2018

excellent service Everyone was polite and efficient. There were free bagels & coffee. TV for all to watch. Internet also. Such a great place to wait for your car being More

by Maddy Van Ness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Vargas
Nov 05, 2018 -

Empire Toyota of Huntington responded

Maddy, thank you for sharing this very generous feedback of your experience working with our team. We're glad you are so pleased with the way everything went, and we hope to have the pleasure of working with you further in the future.

November 02, 2018

Waited 3 hrs for a basic service took others ahead of me I made an appt fkr basoc service wasnt told i had to pay for it and took 3 hours as others came and went wothout an appt More

by MKELLER16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vargas
Nov 05, 2018 -

Empire Toyota of Huntington responded

We are very sorry to be reading this feedback, and for any frustrations you faced resulting from a longer wait time than expected. If there is anything we can do to make up for this, please reach out to tcoppola@aagny.net or lsantos@aagny.net. We hope to have another opportunity to impress you.

November 02, 2018

All-around--the BEST! From the easy drop-off to my service rep--Gustavo (Gus) who was exceptionally attentive and to Carlos-- shuttle driver, to the cashier (good smile) al More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo--the best!, Service Department, Anna Vargas
Nov 05, 2018 -

Empire Toyota of Huntington responded

Thank you for this very kind review and feedback, John! We're happy to read how pleased you are with the way everything went, and we hope you will consider giving us another call if we can help you with anything else. Thanks again!

November 01, 2018

Customer Very friendly and knowledgeable very clean shop great management employees that care about there customers .looked at parts dept frendly and knowledge More

by JNM101703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 02, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We appreciate you taking the time to share feedback. We're pleased to know you enjoyed the lounge while waiting for your vehicle. Should you need anything else, please reach out!

November 01, 2018

Awesome Customer Service I wanted to take the time to let you know that I brought my 2011 Matrix in for an inspection and needed to have my front brakes & fuel injection done. More

by jonovell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Empire Toyota of Huntington responded

We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind words. We're pleased to know our standards for professional, attentive, and prompt service were reflected in your experience. Should you need anything else, please reach out!

November 01, 2018

A Dedicated Team They'll work with you until you're com[pletely satisfied. They are always available & willing to assist in any way. Service Dept. is very clean & well More

by RONALDWRIGHT7077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Guerrero, Service Department, Jay Cooper
Nov 02, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review, Ronald. We're pleased to know you had such a wonderful experience working with our service department to resolve the issues with your vehicle. Should you need anything else, please reach out!

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