Empire Toyota of Huntington - Service Center

Pprofessional, courteous & helpful - especailly Curtis all employees are helpful & courteous - my advisor Curtis - explains to me what is going to be done - keeps in contact with me after i drop off my car all employees are helpful & courteous - my advisor Curtis - explains to me what is going to be done - keeps in contact with me after i drop off my car - shoots me a text if i have ny questions i can text him back - the technician who worked on my car - also very professional - (sorry - do not recall his name) called me when my car was ready to be picked up & if i had any questions!!! extremely happy with your serivice dept! More

Quick and painless Rob was my service agent and accruately gave me an approximation on when my car would be finished and it ended up being done sooner Rob was my service agent and accruately gave me an approximation on when my car would be finished and it ended up being done sooner More

Scammers Yesterday I ended up paying nearly $600 for repairs that I shouldn’t have to. While my car was under warranty I complained about the brakes on two sep Yesterday I ended up paying nearly $600 for repairs that I shouldn’t have to. While my car was under warranty I complained about the brakes on two separate service appointments. Would you believe that for my appointment yesterday they said my rare brakes are totally shot and must be replaced. Why did they not replace it those two other times when it was covered? This is a 2015 certified suv that I purchased exactly a year ago and paid so much extra money for coverage. Same goes for the battery, I had to buy a new one. The car is not even 3 years old as yet. I am mad as xxxx because they chose to ignore my constant complaint about the brakes until I was no longer covered. Scammers. Calling the manager now to make a formal complaint. Women, please be careful, they take big ad advantage of you, especially when you don’t come with a man. Go over everything thoroughly with them before you sign anything. Get what you pay for. More

Didn’t fix the recall I called about.. big inconvenience I have to say your staff was very nice. But i was very disappointed. I was having issues with my sliding doors on my Sienna. I called and specificall I have to say your staff was very nice. But i was very disappointed. I was having issues with my sliding doors on my Sienna. I called and specifically said, there was a recall on the DOORS that I wanted fixed. They took my vin number and gave me an appointment. After I brought my van in they called me and said that they fixed a recall with the camera, but did not have the parts for the door. Being 35 minutes away.... a working mom with 3 kids that have after school activities everyday... this was a huge inconvenience. Needless to say, i was not very happy. More