Empire Toyota of Huntington - Service Center

Two Hour Wait! I had a NYS Inspection plus a 10,000 mile Toyota Required Inspection, etcetera, and waited over two hours before leaving. My Toyota Corolla has less t I had a NYS Inspection plus a 10,000 mile Toyota Required Inspection, etcetera, and waited over two hours before leaving. My Toyota Corolla has less than a thousand miles on it. The same thing happened to me when I brought my Toyota Sienna in a few months ago. Judging from what I saw in the crowded Waiting Room, I surmised they were over- booking.. This is my only complaint (one star minus), however, I will always go there for needed service. More

Only see Kelly Henry Every time I get my car serviced here, I wait for Kelly. She is very patient, and also a true delight to be around. I would not recommend anyone els Every time I get my car serviced here, I wait for Kelly. She is very patient, and also a true delight to be around. I would not recommend anyone else if she is not there... More

Steve G & Kelly provide me with terrific Sevice I have always dealt with Kelly and Steve G...who have always provided me with terrific customer service and they have a customer for life. 5 star expe I have always dealt with Kelly and Steve G...who have always provided me with terrific customer service and they have a customer for life. 5 star experience Dean More

warranty service I called to schedule an appointment for warranty service in connection a notification I received from Toyota. other routine service Curtis who answere I called to schedule an appointment for warranty service in connection a notification I received from Toyota. other routine service Curtis who answered the phone did not identify hinself until I asked and then he immediately transfered the call to to a person who again did not identify her self until I had to ask and then she identified herself as Raven. When I told her that I was calling in regard to Warranty Enhancement Notification - ZE6 regarding cracked dashboards she said that there are phoney recall notices and that she never heard of this notification. She then hung up on me. When I called back and asked to talk to the Service Manager the person who answered the phone said the Service Manager was not available and when I asked him his name he hung up. This is service department is unknowledgeable, unhelpful and nasty. I would not reccomend this Dealers service department. More

Excellent Auto Sevice! Good overall service. I took my Toyota Sienna 2014 for maintenance and did not hear any of the usual deal, that the car had any additional problems, a Good overall service. I took my Toyota Sienna 2014 for maintenance and did not hear any of the usual deal, that the car had any additional problems, and walked out with 0 concerns. Absolutely will recommend this dealer to all my friends. More

Welcoming and friendly service department My first visit with Vito and my lastest visit with Frank both friendly and professional. Frank went above and beyond to make sure my concerns were add My first visit with Vito and my lastest visit with Frank both friendly and professional. Frank went above and beyond to make sure my concerns were addressed and even had my truck washed before I left. It's the small things that keep people coming back. Thanks guys. More

Frank "Skip" was fantastic. Frank was waiting for me as I pulled up. He had the biggest welcoming smile. Took all my information and was asked if I wanted a cup of coffee. The wa Frank was waiting for me as I pulled up. He had the biggest welcoming smile. Took all my information and was asked if I wanted a cup of coffee. The wait time was the fastest I have ever seen. I was escorted out to my car and he waved goodbye to me....now that's service! More

Service Visit Great, courteous service. Makes what could be a stressful event pleasurable. I was able to drop off my car, get a ride home to work and picked up ag Great, courteous service. Makes what could be a stressful event pleasurable. I was able to drop off my car, get a ride home to work and picked up again to get my car, with minimal disruption. More

Another Home Run by Huntington Toyota Frank Melillo treated me like I was royalty. My truck was serviced expertly and rapidly. I couldn't be happier. Another excellent experience at Huntin Frank Melillo treated me like I was royalty. My truck was serviced expertly and rapidly. I couldn't be happier. Another excellent experience at Huntington Toyota! More

Friendly, Courteous and Efficient The service managers work with you to make sure your experience is positive. They do not recommend anything that does not have to be done. It is nic The service managers work with you to make sure your experience is positive. They do not recommend anything that does not have to be done. It is nice to know that you are not being "taken". More