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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,229 Reviews
Call Service Center (631) 498-8302

2,229 Reviews of Empire Toyota of Huntington - Service Center

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October 12, 2023

Treated like a sales opportunity instead of service appointment…very long wait close to 3 hours More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dilauro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Empire Toyota of Huntington responded

We appreciate your feedback and want to express our sincere apologies for any inconvenience you experienced during your recent service appointment at our dealership. Your time is valuable, and we understand that a prolonged wait can be frustrating. It's disappointing to hear that we did not meet your expectations in this regard. Our goal is to make your service appointments as efficient as possible while providing you with the exceptional customer service you deserve. If you would like to discuss further, please contact our Service Manager Jose Landaverde at (973)969-3384 or jlandaverde@eagny.com. Thank you and have a great day!

October 12, 2023

PLEASANT CUSTOMER SERVICE. MICHELLE WAS GRACIOUS AND HELPFUL EVERY STEP OF THE WAY & DID WHATEVER SHE COULD TO BE OF ASSSTANCE. More

by castallcorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROMEO
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Oct 13, 2023 -

Empire Toyota of Huntington responded

Thank you for sharing the positive experience you had with Michelle! We are so glad that she took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

October 11, 2023

This dealership works very hard to accommodate the customer. Even issues that seem outside the box they are willing to work with you. That’s a step further than most. Well done More

by rwalker1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Dilauro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Empire Toyota of Huntington responded

Thank you for taking the time to share your feedback about our dealership. Your recognition of our efforts means a lot to us, and we're pleased to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.

October 08, 2023

My service adviser was the best. Thanks for your help and knowledge and thanks to the technician who found the trouble and repaired the issue More

by Nick Varisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Empire Toyota of Huntington responded

Nicholas, Thank you for your kind words about our team and your recent experience! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again.

October 06, 2023

Michelle was great. Great asset to Toyota. Will come back and see her for maintenance. More

by Jram1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Empire Toyota of Huntington responded

Thank you so much for leaving Michelle this wonderful feedback! Your kind words highlight her commitment to providing outstanding service to our valued guests. Rest assured, we will be here to assist you with all your automotive needs, ensuring that you continue to receive top-notch service and care. If you ever have any more questions or require any further assistance, please don't hesitate to reach out to us.

October 05, 2023

My service representative is kind, friendly, always greets me by name, and is a delight. More

by ronniesemmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayreli Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Empire Toyota of Huntington responded

Ronnie, We highly appreciate your kind words about our team! It is an honor to have your confidence and loyalty and we look forward to being your preferred choice for your automotive needs in the future.

October 05, 2023

This was my first encounter with Empire Toyota service. My initial experience, on check in, was fast and friendly. I then met my service rep, William Bonilla, and with a minimum of paperwork my car was in More

by hankztur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Empire Toyota of Huntington responded

Thank you so much for taking the time to leave William this excellent feedback! Providing efficient service is a top priority for us, and we're pleased to have met your expectations in this regard. Your feedback about looking forward to your next scheduled maintenance visit is truly gratifying, and we are here to ensure that your future visits are equally pleasant. If you ever have any more questions, need assistance, or want to discuss any aspect of your vehicle, please don't hesitate to reach out to us.

October 05, 2023

Very kind, fast, and right service! They arranged pick up service and provided fast service. More

by wanseob.kong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janine Leuthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Empire Toyota of Huntington responded

We sincerely appreciate your feedback, and we are thrilled to hear about your positive experience with our dealership's service. Your satisfaction is our top priority, and it is wonderful to know that you found our service kind, fast, and accurate. If you ever need further assistance in the future, please don't hesitate to reach out to us.

October 04, 2023

Sunny is very nice service manager. He gave me very good service for me car More

by JCHUANG30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Dalavai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Empire Toyota of Huntington responded

Thank you for leaving Sunny this excellent feedback! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

October 03, 2023

Excellent service from Will. He made the whole experience easy for us as first responders that depend on a car . More

by ROXANASHERRILLRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Empire Toyota of Huntington responded

Roxana, Thank you for leaving Will this excellent review! We are thrilled to know that you had such a positive experience and that he was able to make your visit enjoyable. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns

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