Empire Toyota of Huntington - Service Center

I brought my Rav4 in for maintenance. Everything was fine with that. I also had a slow leak in the front right tire. We were charged $35. I told them that we are paying extra each mon Everything was fine with that. I also had a slow leak in the front right tire. We were charged $35. I told them that we are paying extra each month for Tire Protection. She went back to look into it and came back saying that the previous owners of our car had the protection, not us. I went home, found the documentation and sent it to Blake, the agent who sold me my car. Two months ago I brought in my Tacoma, also with a slow leak. I was told they did not find anything. The tires were rotated and low so I did not know which tire was the leaky one. After a week, I checked again and found the tire. It was dark outside and without looking I ran my hand on the tire and found the leak in five seconds. I also want to point that that when we traded in our Corola, my wife left the expass in the car by accident. I called the next day but it was never found. I had to sit on the phone with ezpass and pay for a new tag. None of these are such a big deal but none of these things should be happening. Blake is awesome and that is why we bought two cars in just a few months. Mayreli was very nice and professional. So, at this time I am still waiting to get refunded the 35 dollars and wonder why the tire protection plan is now showing up in your system. Thanks. Mike Barr More

Justin was very helpful and made sure that I received only the services that I needed and also let me know beforehand how much it would cost and about how long it would take for the appointment. only the services that I needed and also let me know beforehand how much it would cost and about how long it would take for the appointment. More

David Qin was very upfront about the service needed for my car and the cost. No surprises. I appreciate that from a service manager. I wouldn't take my care anywhere else for maintenance service. my car and the cost. No surprises. I appreciate that from a service manager. I wouldn't take my care anywhere else for maintenance service. More

Michelle was great and so very helpful! ! Many thanks to Michelle the best help ever ! Many thanks to Michelle the best help ever More

Great service with full explanations of all procedures. Work done quickly . William always nice to work with Work done quickly . William always nice to work with More

Had service issue which was handled quickly and efficiently along with taking extra steps to make my servicing worthwhile. efficiently along with taking extra steps to make my servicing worthwhile. More

I waited over a year for a part meanwhile the part was there but they just never called me until I go in there and argue with the manager they just don’t care about your car. And then I had another issue there but they just never called me until I go in there and argue with the manager they just don’t care about your car. And then I had another issue Mrs. May told me she would reschedule me following week I ended up going there after a month and ask them why you’re not calling me they have a problem with calling their customers which is a major problem This place was so close to my house there is the reason why I’ve been going there but this is it no more I rather drive 40 minutes to a different service then going through this stupid stuff More

Fantastic dealership. The best customer care I have seen in any dealerships in Queens or Long Island The best customer care I have seen in any dealerships in Queens or Long Island More

The tires were rotated but on a Tundra the pressure is 30 PSI front and 33 psi rear. The pressure was not readjusted and the TPMS was not re-initialized for the new tire locations. The torque for the alumi PSI front and 33 psi rear. The pressure was not readjusted and the TPMS was not re-initialized for the new tire locations. The torque for the aluminum rims is 97 ft lbs and they are at over 150 ft lbs which can damage the rims. An impact gun was apparently used on the lug nuts instead being done properly with a torque wrench. The oil & filter were also changed. It is slightly overfilled and the filter housing was never wiped clean after it was removed and was dripping oil until I had to wipe it down. Also had to clean several oily hand prints off the hood. More