Empire Toyota of Huntington - Service Center

Always a pleasure to deal with Kelly Henry, she always takes care of my Land Cruiser. Service has always been done well consistently, very easy to make An appointment. takes care of my Land Cruiser. Service has always been done well consistently, very easy to make An appointment. More

Dave Qin service manager. I told him I think people air trowing out into the garbage his his business card into garbage can so he does not get customers, he laughed Dave Qin was great took my request an trowing out into the garbage his his business card into garbage can so he does not get customers, he laughed Dave Qin was great took my request an coupon, after technician saw nee for front stabilizer bushings explained it and got coupons for the work . Went in to spend $60 oil change and tire rotation coupons, ended up paying $ 400. Toyota should be happy with him. advised me of future service need to replace front stratus as rubber boot is tron and cracked. explained its estimated costs he has bee a good service advisor since I started visiting in 2020. More

My service writer was very helpful,knowledgable,,and very nice to deal with. he is a rue asset to your company,made my visit for service an enjoyable experience. nice to deal with. he is a rue asset to your company,made my visit for service an enjoyable experience. More

Quick and efficient first service. I was very impressed with the COVID precautions that the service team had taken with the site and the interactions. with the COVID precautions that the service team had taken with the site and the interactions. More

Been coming to you for years. 1. The prep for my Been coming to you for years. 1. The prep for my Certified 2012 Highlander was marginal, but you did make good. 2. My service from 2/7/19, as you Been coming to you for years. 1. The prep for my Certified 2012 Highlander was marginal, but you did make good. 2. My service from 2/7/19, as you inspect everything, after picking up my vehicle I heard a growl under the hood while accelerating. Upon inspection, your tech failed to close the air filter box, I of course did. 3. My service on 2/20/20 all my brake linings were in the green.then, my service on 12/3/20 tech stated my front were in the yellow zone, rear in the red, after only 4962 miles from previous service with a total of about 16,000 miles on the set of brakes. So I went to my independent shop due to good work and much lower prices for brakes, and was told I had 30-40% wear on the rear, and about 50% wear on the front. so, I did not need brakes just yet. 4. My service on 2/15/21 all good, EXCEPT, the tire valve caps were not replaced on the passenger side. 5. On the same service, the day before I filled my windshield fluid, to the brim, yet this and every time I come in for service, I am charged $2.95 for washer fluid, petty yes, but wrong. It's the little things that can make a difference.I am also not happy with the extra charge for the use of a credit card. I have never encountered that at a car dealer, ever! Yes, I will still come there for service, as it is convenient, you are courteous, but I just had to point these things out. More

Jose Torres was helpful and courteous. My previous experience were also excellent with the work. I was surprised to learn I needed a wheel alignmnet with only 2050 miles on the car. I hit no pothole experience were also excellent with the work. I was surprised to learn I needed a wheel alignmnet with only 2050 miles on the car. I hit no potholes. The only resaon for the 4 stars and not the five is the 2.5 to 3 hour wait the wok to be completed. Again I thank Jose for his help. More

The service specialist was very friendly, attentive. He did not just answered my questions about the car but actually made sure that I do it myself while he is watching. I will definitely come back for my did not just answered my questions about the car but actually made sure that I do it myself while he is watching. I will definitely come back for my next scheduled maintenance check. More

I drive all the way from Baldwin to use this dealership! I always deal with Kelly, she is the best!! It is worth my driving a little farther to come to this dealership I always deal with Kelly, she is the best!! It is worth my driving a little farther to come to this dealership More

As always first rate service. I dealt with William Bonilla. He was a pleasure to interact with. He explained everything in detail including the cost. A shout out to the mechanics, I've been taking my Bonilla. He was a pleasure to interact with. He explained everything in detail including the cost. A shout out to the mechanics, I've been taking my cars to be serviced here for years and the job is always done right. More

I’ve always been happy with this dealer!This time my car I’ve always been happy with this dealer! This time my car runs better than ever! They even gave me a loaner car! I never drove a hybrid car before I’ve always been happy with this dealer! This time my car runs better than ever! They even gave me a loaner car! I never drove a hybrid car before so the rep had to train me!...lol, he was nice about it! I wish the repairs weren’t so pricey but you also get what you pay for! I rather pay a little more and know it’s done right than pay less to someone else and wind up breaking down someplace! These guys at the dealership are very good! More