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Envision Ford of Duarte

Duarte, CA

Overview
Employees
Reviews
Vehicles
4.4
1,085 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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1031 N Central Ave

Duarte, CA

91010

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Showing 1,085 reviews

May 27, 2026

Courteous, professional, customer friendly Accurate as to when service would be completed Everything was done on a timely manner More

by cigajr731
Recommend Dealer
Yes
Employees Worked With
Leopold Hernandez
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May 27, 2026 -

Envision Ford of Duarte responded

Thank you for recognizing our courteous and professional service for your Ford. We’re glad our timeline estimates were accurate and that everything was completed promptly. We appreciate the opportunity to care for your vehicle.

May 27, 2026

Everything went as expected edgar was really helpful and great at connecting with customers easily More

by BARBACHRISTOPHER92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
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May 27, 2026 -

Envision Ford of Duarte responded

Thanks for the 5-star rating. We’re glad everything went smoothly and our service team connected well. We appreciate you trusting us with your Ford F-150.

May 27, 2026

Tony is the best, always helpful and gives honest advice for repairs. Friendly honest helpful More

by terrilynnwarner
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
May 27, 2026 -

Envision Ford of Duarte responded

Thank you for sharing your five-star experience. We’re glad our team was friendly and provided honest repair guidance during your Ford Escape service.

May 25, 2026

Your prices for service are becoming extremely high. Hundred and sixty five dollars for an oil change on a four cylinder car. really? Fifteen hundred dollars ford alternator. Really. More

by KI6PYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo.
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May 26, 2026 -

Envision Ford of Duarte responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Envision Ford of Duarte!

May 22, 2026

Excellent! Polo is efficient and communicates with clarity the car services that will happen. Polo is also very helpful and professional! More

by aida.hinojosa.1957
Recommend Dealer
Yes
Employees Worked With
Polo Hernandez
Report | Print
May 22, 2026 -

Envision Ford of Duarte responded

Thank you for the five-star review. We’re pleased our service team communicated clearly and provided efficient, professional support for your Ford Explorer. We look forward to assisting you again.

May 22, 2026

You charge % on credit cards; no mobile service; no shuttle service; you keep sending E-mails about service which I have explained to service clerks. You waste time..... More

by SASPARASS
Recommend Dealer
No
Employees Worked With
That doesn't matter
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May 28, 2026 -

Envision Ford of Duarte responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your experience in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 20, 2026

Very helpful, Jason communicated with me consistently throughout the entire process. The dealership really helped me with my down payment and they helped make my dreams a reality. Thank you, Jason and th More

by AMBERALCHEMIST11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
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May 20, 2026 -

Envision Ford of Duarte responded

Thank you for the glowing review. We’re pleased our team kept you updated throughout the process and helped with your down payment to make your MINI Cooper purchase possible. Enjoy your new ride!

May 18, 2026

I had a great experience working with Polo Hernandez. He was professional, knowledgeable, and always kept me updated throughout the entire service process. He made explained the repairs clearly and hones More

by Yohana Montanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo Hernandez
Report | Print
May 18, 2026 -

Envision Ford of Duarte responded

It’s great to hear our team kept you informed and provided clear, honest explanations throughout your Ford Explorer service. We’re pleased everything was handled smoothly and on time. Thank you for trusting our service team.

May 18, 2026

I have been a loyal customer to this dealership when it was Advantage ford. What keeps me coming back is the professional service I get from my Advisor Polo Hernandez. He always seems to have a positive at More

by CPT4LFE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo Hernandez
Report | Print
May 18, 2026 -

Envision Ford of Duarte responded

It’s wonderful to hear that you’ve trusted us since the Advantage Ford days and that our service team’s friendly professionalism keeps you coming back. Thank you for bringing your Ford Explorer to us time after time. We look forward to serving you again soon.

May 17, 2026

Worst service experience ever. I dropped my car on Thursday for 2 days of recall work. I never received a call with status on the work. 7 days later I had to pick up the car and th More

by Hunt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
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May 21, 2026 -

Envision Ford of Duarte responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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