Envision Ford of Duarte

Service was fine and I appreciated them fitting me in on a Saturday afternoon. My only complaint is that you people do not answer the phone. I literally kept trying to call and only got voicemail. once I di a Saturday afternoon. My only complaint is that you people do not answer the phone. I literally kept trying to call and only got voicemail. once I did reach someone, I needed to call back I kept trying the whole time I was driving there (about 20 minutes) and again no answer. That NEVER happened with Advantage Ford. More

Friendly, courteous, and professional. Not pushy at all. Heard my concerns and request. Great experience. Not pushy at all. Heard my concerns and request. Great experience. More

A friendly staff provides excellent service in a prompt manner. From sales to service and administration this Ford dealer has been the best ever in my many years of buying and servicing. manner. From sales to service and administration this Ford dealer has been the best ever in my many years of buying and servicing. More

Friendly, clear, quick, and exceeded expectations. Got my car back sooner than expected. Very happy. Just perfect. Got my car back sooner than expected. Very happy. Just perfect. More

Many thanks to the Envision Ford of Duarte team for their great customer service and support. Special thanks to Steven and Polo. I am very pleased with how the car is running now. great customer service and support. Special thanks to Steven and Polo. I am very pleased with how the car is running now. More

Awesome buying experience! ! Will definitely be back when shopping again. Daniel was very reliable and professional went above and beyond. ! Will definitely be back when shopping again. Daniel was very reliable and professional went above and beyond. More

Went in pre approved and straight up about what I was looking for, my budget, etc. I was then subjected to the most aggressive sales pitch ever and presented with a "deal" that was complete xx. When I ca looking for, my budget, etc. I was then subjected to the most aggressive sales pitch ever and presented with a "deal" that was complete xx. When I called them out and offered $$ in full they suddenly were able to offer a warranty, still at a predatory rate. The finance manager looked me in the eye and told me the vehicle I was interested in "would not be available timorrow". It has been available for over 130 days...obviously I walked right out the door, only to have another insulting offer given to me by one very, very desperate salesman - that was after I left my review on Google. I went in as a lone female on purpose and they proceeded to reinforce every car salesman stereotype ever. So many other options out there. More

Envision Ford’s service department is not organized. They told us our car was “going to be seen in a maximum of 2 days” and it took 5. They lied about their loaner cars, the service advisor told us the They told us our car was “going to be seen in a maximum of 2 days” and it took 5. They lied about their loaner cars, the service advisor told us the last one was “just checked out that morning when we arrived” and the actual service counter and dealership told us they don’t even have their service loaner contracts in place yet. Whichever way it actually is, they are giving contradicting information, and for what reason? We had to rent a car on our own even though the service package we purchased says a loaner would be provided. They told us they would call with updates “later today”, days in a row, and never followed through, we had to call for updates (and the hold time is at the least 10 minutes to speak to a person after the automated welcome menu.) They couldn’t find the problem or even offer a possible solution or something to watch out for. My father owned and operated his own auto repair for 40 years that really cared for his customers and it is sad to me that this is the level of care car repair has come to with Envision Fords new ownership. My father, who doesn’t live in the area, knowing the computer in the car isn’t showing errors only physical signs of issues through pictures ,even had a list of possible issues after they couldn’t figure it out. They do not have follow through with what they say they will do, empty words, and very little customer care. The new ownership needs to look up and see what’s going on in their service department. I can’t speak on the sales department since I purchased my car with the previous owners, Advantage Ford, who have always been great and we purchased 4 cars from them over the years. We discovered we can take our car to any Ford in our area for any warranty work so we will be moving to Star Ford where we just purchased a new truck and had a great experience. It’s sad that after 10+ years of loyalty we will not be returning to this location. More

Thought financial points mostly handled over text over a couple days. Got to dealership.. nope. They did a bait and switch. couple days. Got to dealership.. nope. They did a bait and switch. More