Envision Ford of Duarte

I had an outstanding experience with Envision Ford of Duarte from start to finish. Their sales team is truly top-tier professional, knowledgeable, and genuinely focused on making the process smooth and s Duarte from start to finish. Their sales team is truly top-tier professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to understand exactly what I was looking for and worked hard to put together a deal that made sense without any pressure or games. What really sets this dealership apart is their level of communication and attention to detail. Every question I had was answered clearly, and they made sure I felt confident every step of the way. The service department is just as impressive. They’re efficient, organized, and treat your vehicle like it’s their own. Scheduling is easy, turnaround times are quick, and the quality of work speaks for itself. It’s clear they take pride in what they do. If you’re looking for a dealership that values professionalism, transparency, and customer satisfaction, Envision Ford of Duarte is the place to go. Highly recommend working with their team; you won’t be disappointed. More

Long wait time. Service recommendations Grossly Overpriced!! The service pricing for my vehicle was insultingly overpriced. $750 for luggnuts? $416 for rodent repell Service recommendations Grossly Overpriced!! The service pricing for my vehicle was insultingly overpriced. $750 for luggnuts? $416 for rodent repellent that I don't need. Service technician said I had no issue with rodents but at the end when I got the recommendations for service that was added on as needed? I was supposed to get a tire rotation with the service but the rotation wasn't done because I marked the tires and they were not rotated. Also I had an appointment but still waited over 2 hours for service. I guess they got better because I have spent 3 hours waiting before. Overall I would not recommend service because the price for service is way over priced. I have an led break light that needs replacing, they want $300 to fix it?I found the light on ebay for $60! Very anti consume pricing especially for a long time Ford person like me. More

Been dealing with this dealership for years. Always had great experiences service advisor Marco B. has always been very professional to my needs as a customer. Always had great experiences service advisor Marco B. has always been very professional to my needs as a customer. More

While I understand that I signed the service authorization, the document or explanation provided at the time only indicated an estimated charge of $250. It was not clearly explained that this am authorization, the document or explanation provided at the time only indicated an estimated charge of $250. It was not clearly explained that this amount would be charged as a non-refundable diagnostic or labor fee if I chose not to proceed with the repair. After I was informed that the repair cost would be approximately $2,400, I spoke with the service advisor by phone and explained that the amount was higher than I expected and that I needed time to consider my options. At no point during this conversation was it clearly communicated that a $250 charge would apply if I decided not to proceed with the repair. Additionally, I was informed that this $250 could be applied as a credit if I chose to proceed with the repair in the future. However, I do not intend to move forward with the repair, so this credit does not provide any practical benefit to me. Based on how this was presented, I reasonably understood the $250 as part of the estimate rather than a mandatory, non-refundable charge. More

Fast service and very courteous employees. Tha car was done in a very timely manor Tha car was done in a very timely manor More

I bought out my lease and Rayan was very helpful to make it a smooth transaction. it a smooth transaction. More

Pollo was awesome and Service awesome on the phone. Great communication fast service couldn’t be any better, hi five to Pollo Great communication fast service couldn’t be any better, hi five to Pollo More

I had an excellent experience working with Dero, Jeremy, Charlie, and the entire dealership team. From start to finish, they made the process seamless and convenient. I especially appreciated their no-press Charlie, and the entire dealership team. From start to finish, they made the process seamless and convenient. I especially appreciated their no-pressure approach and genuine patience, they took the time to answer all my questions and made sure I felt comfortable every step of the way. Highly recommend working with them! More

I was treated like I was important, and respected. Accommodating to my needs! Staff very nice and kind with smiles and saying hello while I was in waiting room! Accommodating to my needs! Staff very nice and kind with smiles and saying hello while I was in waiting room! More

It is convenient. Also the employees are perfessional. The work is done quickly. The waiting room is clean & coffee is provided, which makes it nice. Also the employees are perfessional. The work is done quickly. The waiting room is clean & coffee is provided, which makes it nice. More