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Envision Ford of Duarte
Duarte, CA
422 Reviews
Here at Envision Ford of Duarte, it is our mission to be the automotive home of drivers in the Duarte, CA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 422 reviews
Verified Customer
July 19, 2024
the customer service was excellent. Although there was no loaner car Edgar took care of my initial transportation issue by providing an uber for my drop off and pick up of my car. Although there was no loaner car Edgar took care of my initial transportation issue by providing an uber for my drop off and pick up of my car. More
by GHEDCEXTRA
Employees Worked With
Edgar Rico
July 18, 2024
Made appointment for recall on Bronco. Was called a few hours later at home regarding status. Apparently, the dealership did not have equipment to fix / address recall. Could’ve bee Was called a few hours later at home regarding status. Apparently, the dealership did not have equipment to fix / address recall. Could’ve been told that at time of appointment. Wasted an entire day. Will go to another Ford dealership. More
by PJOHNGUIDA
Employees Worked With
Daisy Chairez, Andrea Gallardo, Polo Hernandez, Edgar Rico, Marco Barillas, Angel Garcia, Tony Botello, Deeana Brindley
July 17, 2024
Marco has been my service rep since I purchased my Focus in 2012. He's very professional, easy to work with and keeps my car running great. in 2012. He's very professional, easy to work with and keeps my car running great. More
by STEPHENS_RJ
Employees Worked With
Andrea Gallardo, Polo Hernandez, Marco Barillas
July 17, 2024
I brought in my car for a check engine light and I have my oil changed. Dropped off my car on a Saturday. Didn’t get a callback until Tuesday afternoon around 2:30pm. Unfortunately, I missed the call. I ca my oil changed. Dropped off my car on a Saturday. Didn’t get a callback until Tuesday afternoon around 2:30pm. Unfortunately, I missed the call. I called back twice and the phone just rang, I was able to leave a voicemail eventually. The service department never answers the phone. I eventually had to walk into the service department myself to figure out what was wrong with my car. I was told The reason for the check engine light and that they need to do further research for another problem. My car may have. Asked to get my car back since this was the day I was promised, I was told that none of the oil changes or services were done to my car in the meantime. More
by TYLERDEVITO92
Employees Worked With
Marco Barillas
July 17, 2024
Polo Hernandez is fantastic. He always keeps me up on what service I need in the future. When I call for an appointment he calls me to let me know the parts have arrived. He tel He always keeps me up on what service I need in the future. When I call for an appointment he calls me to let me know the parts have arrived. He tells me when I can come for service. I have been a customer of Advantage now Envision Ford ever since I bought my Ford Escape in 2011 and Polo has always taken care of my cars needs. More
by SDILLUVIO
Employees Worked With
Polo Hernandez
