Envision Ford of Duarte

Great communication with service advisor Marcos! Keep up the good work man and I’ll see you soon for another service ! Keep up the good work man and I’ll see you soon for another service ! More

Like the reservation idea beats just going in and waiting and the reminder of service due and the reminder of service due More

Really bad miscommunication. I took my car in to get the CV boot and axel repaired and to have the ignition switch checked out. Upon inspection, I was informed I also needed shoc I took my car in to get the CV boot and axel repaired and to have the ignition switch checked out. Upon inspection, I was informed I also needed shocks, anlignment, ignition switch housing, and tires. I declined the tires and requested everything else. My car was supposed to be done in 3 days; it took 2 weeks!! When I picked it up, I paid $1000 less than was quoted and was told it was because I told Edgar to hold off on the ignition switch housing. Then it took an hour to get my car because it was being “washed.” Once I got home, I noticed I had new tires. I tried starting up my car yesterday and it wouldn’t start and was making a weird noise. On top of all this, it was really hard to get a hold of someone to get updates on my car. This is not what I expect from a dealership repair shop. I would like to have someone contact me to resolve this issue. I got stuff I didn’t want, and didn’t get what I needed. I also was hung up on by a woman answering a phone when I told her I really needed to speak with someone about this issue. Seriously! More

To be helpful is not the best feature of this service department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is g department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is going to pay for it. More

Very pleasant experience. The transaction was handled quickly and professionally. I would do business with them again. The transaction was handled quickly and professionally. I would do business with them again. More

Edgar takes care of his customers and really want to help. He provides detailed information and follows up. He gives the customer a peace of mind feeling help. He provides detailed information and follows up. He gives the customer a peace of mind feeling More

Richard was our sales person. Easy to dealy with and delivered the vehicle same day! Easy to dealy with and delivered the vehicle same day! More

As the service was scheduled, the car was taken care based on the reservation and completed in short order. based on the reservation and completed in short order. More

The ownership of this location did not honor the original sale agreement of providing the first service free of charge. Also, I this service center consistently tries to upsell and recommends services th sale agreement of providing the first service free of charge. Also, I this service center consistently tries to upsell and recommends services that are not in the standard maintenance schedule. More

Not pleasant, agent could be more cordial. Waiting room was excellent. I’m still waiting for follow-up work to be done. Waiting room was excellent. I’m still waiting for follow-up work to be done. More