Envision Ford of Duarte

We worked with Shilo and the rest of the Envision staff and it couldn't have been a better experience. I have had terrible experiences in the past at car dealerships, but my wife and I's time at Envision and it couldn't have been a better experience. I have had terrible experiences in the past at car dealerships, but my wife and I's time at Envision was calm and easy. Calm and easy are not terms you normally use when describing the car buying experience. Thank you Envision! More

I have dealt with Marco and Polo in Service for more than 15 years. I seek Marco out when I need Service for my Ford Flex Limited. The first one I bought From Marco when he was in Sales. I believe having 15 years. I seek Marco out when I need Service for my Ford Flex Limited. The first one I bought From Marco when he was in Sales. I believe having A Service person that knows you knows your vehicle makes me feel like I have someone who really cares about getting it right so they don't let you down. Marco always follows thru for me and I trust him. When you just get anyone at some locations its not the same More

Service dept is great because of Marco and polo are great service advisors. Don’t know anything about the sales department since it changed from advantage ford which was totally awesome. Don’t know why en service advisors. Don’t know anything about the sales department since it changed from advantage ford which was totally awesome. Don’t know why envision had to come along it was not needed Advantage ford was the best More

Polo did a great job of explaining all that needed to be done. The service was great and I am totally pleased. The only thing that annoyed me was the 3% charge for using a credit card. I know margins ar done. The service was great and I am totally pleased. The only thing that annoyed me was the 3% charge for using a credit card. I know margins are tight and you need to increase revenue where you can. That said your competitors don’t assess that charge. . More

I worked with Steve tall guy in white hat . .. Very professional and would buy from him again .. Very professional and would buy from him again More

Daniel is the best car salesman I've ever had. Your finance guy was a little rough. Your finance guy was a little rough. More

Aram knew a lot about the Mach-e and guided me towards the right purchase!! Thanks! the right purchase!! Thanks! More

This is an "Unscrupulous Car Dealership"; there words not mine. They literally told me that they wouldn't do X, Y and Z because they are not an "unscrupulous dealer" and then went ahead and did all of those mine. They literally told me that they wouldn't do X, Y and Z because they are not an "unscrupulous dealer" and then went ahead and did all of those things. They will tell you what you want to hear until you sign the paperwork and then everything changes. I found a car I liked and test drove it. We couldn't make a deal that day and that was not a problem. A couple of days later I got a call from a different salesperson. We came to an agreement on price over the phone. I don't live close so we agreed that they would get all of the paperwork in order and I would just come in and sign and the truck would be delivered to me on Saturday. I got there and no paperwork was ready. I waited for about 45 minutes, but had to pick my son up from school so I had to leave. I wasn’t taking the truck with me that day. It was not ready yet as they needed install a part for the rearview mirror. They said they could send the paperwork electronically and I could sign it that way. Not sure I why I couldn’t do it that way to begin with and yes I did ask on the phone. This was a Thursday and they said my truck would be delivered to me at home on Saturday. Saturday came and I had to contact them to see what time the delivery would happen so I could be home. They had no information for me. They kept telling me that as soon as the service department was done. I kept checking in. Then they told me the service department was still waiting on the part, but it only takes 5 minutes to install. The end of the day came and I still didn’t have my truck. They told me they had the part, but the service department was closed and locked up until Monday. I let them know that I had work Monday and I needed my truck first thing. I was told this was their “Top Priority” and Al would personally check the service department first thing Monday morning and then they could have it delivered. I could not wait for delivery because I had work and needed a vehicle. So I said I would pick it up. Monday morning came and I Ubered straight to the service department. I figured they already had the part, it only takes 5 minutes to install this way I could leave as soon as it was ready. I got their and the salesman I had been talking to was nowhere to be found. He was not on sight and had a doctor’s appointment. I understand that people need to go to the doctor, but didn’t he know about his Monday morning appointment on Saturday when he told me he would personally check the service department first thing? I waited there for 2 hours but couldn’t wait any longer. At which point they told me that they were still waiting for the part to arrive even though I was told they got the part on Saturday. To their credit, they did say they would give me a loaner. But that took at least another hour to get. Finally, I got on the road. They told me they should get the part around 1:00 and it would take an hour and a half to install, even though on Saturday it was only going to take 5 minutes. So at 2:30, I decided to check on things. Every time I sent a text it was simply answered, “Service will let me know when it’s installed.” Asked for ETA, when I should come in, etc. Still the answer was Service will let me know when it’s installed. Finally at about 5:00, they told me my truck was ready. I said it would take me 20-30 minutes to get there. I get there at about 5:30. Walk onto the showroom floor and ask for the sales person. I am told to have a seat and he will be right with me. 30 minutes later I’m sick of waiting and I call his cell. He says no one told him I was here. He takes me to return the loaner. The guy in the service department starts giving me a hard time because I didn’t return the loaner before 5:00. No one had ever told me that it had to be back before 5:00 and I had been told it would be done around mid-day. At that point I assumed I was done and he would hand me my keys and I would More