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Envision Ford of Duarte

Duarte, CA

Overview
Employees
Reviews
Vehicles
4.1
539 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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1031 N Central Ave

Duarte, CA

91010

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Showing 539 reviews

August 28, 2025

Excellent customer experience and made my car purchase easy. Justin Cao went the extra mile and was the differentiating factor that led me to go with Duarte instead of another dealership. More

by jordancbjork
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cao, Leslie Aguilar
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Aug 28, 2025 -

Envision Ford of Duarte responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 28, 2025

Polo gave great service, keep me updated with the progress of my Bronco serviced. Thanks More

by LUPITA1818.LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo
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Aug 29, 2025 -

Envision Ford of Duarte responded

Thank you for choosing Envision Ford of Duarte. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 28, 2025

I only keep coming back to this dealership because of Marco and Polo. If it weren't for them guys, I would be doing my service elsewhere due to your getting rid of the loaner car program. But, because Ma More

by MICHELLEFANARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Aug 28, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 27, 2025

Great customer service, timely responses. Edgar Rico was very polite and provided detailed explanation of work. More

by Juan Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rico
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Aug 27, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 27, 2025

Marco is always helpful, informative and friendly. One of the few places I trust to touch my truck. More

by bakemono143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Barillas
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Aug 27, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 27, 2025

They were called in for the third time to fix a recall and they told us that they don’t have the part. Why on earth are they setting up appointments when they don’t have the parts More

by KFUENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t think it’s employee’s fault. I think it’s the system.
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Aug 28, 2025 -

Envision Ford of Duarte responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 26, 2025

One of the best experiences we’ve had in a dealership Richard was very helpful and did everything he could to get us in and out as soon as possible, thank you Richard keep up the good work More

by SBCPOOLPLASTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Comacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Envision Ford of Duarte responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 25, 2025

Marco is the best-has been servicing my 2015 Mustang GT perfectly! Would recommend Envision without hesitation More

by SWANROB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco in Servive
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Aug 25, 2025 -

Envision Ford of Duarte responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 25, 2025

Franklin was friendly and knowledgeable. His estimate on time to complete the service was accurate and he gave helpful information about my next major scheduled maintenance. More

by robkhampton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with these people
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Aug 25, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 23, 2025

I feel that there was communication with me to take my truck in for service, but when the vehicle is ready, there is no communication at all very disappointed on the lack of communication between service More

by Juan Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Comacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Aguire
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Envision Ford of Duarte responded

Thank you for this feedback, Juan. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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