Envision Ford of Duarte

I have always had top service from this dealer. During my previous visit, my software was updated but the panel was not reset to my previous settings and I couldn’t do that on my own. Secondly, I During my previous visit, my software was updated but the panel was not reset to my previous settings and I couldn’t do that on my own. Secondly, I told them during this recent visit that after their last software update, my brake coach no longer worked plus I was having trouble with the link between my iPhone and my car. They said it would take a whole day or more to fix. Yesterday I almost rear ended a car and the collision warning didn’t work either. I’m not happy with all these software recalls and now I seem to be having more issues. More

Polo Hernandez and the service department take wonderful care of my car. I plan to continue to have my vehicle serviced here. care of my car. I plan to continue to have my vehicle serviced here. More

Responsible and professional. Very friendly. Edgar is always responsive amd helpful for what I need. Very friendly. Edgar is always responsive amd helpful for what I need. More

My car went in Wednesday morning & I heard nothing from anyone until following week Tuesday when I called Five Times. Plus, I was without a Car with all that time & the Dealership did not provide Liane anyone until following week Tuesday when I called Five Times. Plus, I was without a Car with all that time & the Dealership did not provide Lianer Car, or option to Rent a car. More

Horrible service , took my ford in for troubleshooting arrived at 8:30 am did not hear from the service dept all day , I finally called at 2pm and was told the tech was out to lunch and would call back s arrived at 8:30 am did not hear from the service dept all day , I finally called at 2pm and was told the tech was out to lunch and would call back shortly I called again at 4pm and was told the tech that was over seeing the repairs was being replaced with another service tech . Service tech #2 called me at 5pm to say my ford needed to stay overnight and promise to call me first thing the next morning . Next day I called at noon and still no update finally 30 minutes later tech #2 called with the estimate which was extremely high ( $2300.00 ) I said no thank you I would pick up my ford in a couple of hours this was at 12:30 , I arrived at 3pm and my Ford had not been put back together nor was the paper work ready , had to wait another 20 minutes needless to say Evision Ford lost a long time customer ( bought 2 vehicles with the previous dealership ) not my place to tell you how to run your business but this is not the formula for success in my opinion More

Just excellent service period, and the employees are amazing and courteous too, keep up the great work. amazing and courteous too, keep up the great work. More

The service maintained its Superb ! !! Polo is Superb for all my needs I am a long!!! time customer Service is everything !! Polo is Superb for all my needs I am a long!!! time customer Service is everything More

Good appointment portal, prompt greeting at check in, good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honori good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honoring fords complimentary oil charged .. in comparison to competitor, Honda, which honored the oil change and had complimentary donuts /pastry for waiting customers .. albeit this dealership did give a after service car wash and vacuum ..(which was just “ok”)!which is more than MOST dealers … overall I give the dealership a B- …I do want to say that I bought my 1991 Thunderbird from the old Advantage ford when it was located in Arcadia More

We were happy to get an appointment to fix the recall problem last Friday right before a road trip! Getting 40 mpg with our Ford was much better than in our truck! problem last Friday right before a road trip! Getting 40 mpg with our Ford was much better than in our truck! More

Service was great with no appointment, Loved the free Lyft. However, I was not satisfied with the communication about the estimated cost of service. When service rep called to tell me car was read Lyft. However, I was not satisfied with the communication about the estimated cost of service. When service rep called to tell me car was ready, I asked for actual cost, it was higher than expected. I mentioned the estimate cost was not disclosed when I brought the vehicle. The service rep told me the estimate was on the paperwork provided which I signed. This was true, but I was not told the estimate when I left my vehicle. More