Davit Mkrtchyan

I purchased a Ford Blue Certified 2024 Ford Bronco Badlands from Envision Ford of Duarte. I like the vehicle itself, but the delivery condition, CPO inspection quality, and post-sale support have been Badlands from Envision Ford of Duarte. I like the vehicle itself, but the delivery condition, CPO inspection quality, and post-sale support have been extremely disappointing. This vehicle was sold as Ford Blue Certified, but it was not properly inspected or prepared for delivery. It was delivered with only one key, which was not disclosed until after the sale was completed. The front floor mats and owner’s manual were also missing. The tires were severely underinflated when I left the dealership, and I had to stop at a gas station before driving home to inflate them. The window indexing was also incorrect, which prevented the windows from sealing properly and caused severe wind noise on the drive home. Most importantly, the soft top issue was present immediately. During the test drive, I mentioned that the wind noise seemed unusually loud compared to other soft-top Broncos I had driven. After getting home, I found that the soft top tension cables were completely broken and disconnected and provided photos shortly after delivery. For a nearly $50,000 Ford Blue Certified vehicle, this should not have happened. A certified vehicle should be inspected, prepared, and delivered correctly before being sold to a customer. The most frustrating part has been the lack of support after the sale. I contacted the dealership multiple times, reported the issues, provided photos, and asked about the Ford Blue Certified satisfaction buyback/return policy. Sales and management have not provided any meaningful response or resolution. Once the sale was complete, it felt like nobody at the dealership was willing to take responsibility or help. I have since opened a Ford Customer Relationship Center case, filed a BBB complaint, and filed a California DMV dealer complaint. Envision Ford of Duarte has still not taken responsibility for the condition in which this Ford Blue Certified vehicle was delivered. More

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I have purchased multiple vehicles from Envision Ford and would continue to if I needed another one. would continue to if I needed another one. More

by Robert Ochoa Verified Customer Verified Customer

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What I appreciate most about the dealership is that it is definitely teamwork there. Everyone was helping everyone I felt like this was the best attention. I've had received in my history with dealerships s definitely teamwork there. Everyone was helping everyone I felt like this was the best attention. I've had received in my history with dealerships so far. This would be my third car from the same dealership. I would say that speaks volumes. More

by WOONER1 Verified Customer Verified Customer

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I had an outstanding experience with Envision Ford of Duarte from start to finish. Their sales team is truly top-tier professional, knowledgeable, and genuinely focused on making the process smooth and s Duarte from start to finish. Their sales team is truly top-tier professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to understand exactly what I was looking for and worked hard to put together a deal that made sense without any pressure or games. What really sets this dealership apart is their level of communication and attention to detail. Every question I had was answered clearly, and they made sure I felt confident every step of the way. The service department is just as impressive. They’re efficient, organized, and treat your vehicle like it’s their own. Scheduling is easy, turnaround times are quick, and the quality of work speaks for itself. It’s clear they take pride in what they do. If you’re looking for a dealership that values professionalism, transparency, and customer satisfaction, Envision Ford of Duarte is the place to go. Highly recommend working with their team; you won’t be disappointed. More

by rtistry07 Verified Customer Verified Customer

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It is convenient. Also the employees are perfessional. The work is done quickly. The waiting room is clean & coffee is provided, which makes it nice. Also the employees are perfessional. The work is done quickly. The waiting room is clean & coffee is provided, which makes it nice. More

by Davies2127 Verified Customer Verified Customer

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Super smooth experience at envision ford Duarte service. The service was for outstanding recalls so I’m glad I got them done here. Thanks! The service was for outstanding recalls so I’m glad I got them done here. Thanks! More

by THINCATRON Verified Customer Verified Customer

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Marco went above and beyond! He listened the concerns I had and issues of my 07 Mustang. He addressed all of them and explained thoroughly what was done, as well as the cost. Can He listened the concerns I had and issues of my 07 Mustang. He addressed all of them and explained thoroughly what was done, as well as the cost. Can’t get better More

by SONNYCHEN Verified Customer Verified Customer

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Good service and the people there are very friendly the order was filled to the best potential order was filled to the best potential More

by romanernesto512 Verified Customer Verified Customer

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It’s my go to dealership whenever I need service done to my vehicle or anything looked at. my vehicle or anything looked at. More

by LALOMUNOZ2001 Verified Customer Verified Customer

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The service department has had my son's Ford Focus for over 2 months. We don't get a phone call ever. We always have to call. They have not fixed the problems with the car although we have already paid ov over 2 months. We don't get a phone call ever. We always have to call. They have not fixed the problems with the car although we have already paid over $4000.00 to fix it. When we wanted to speak to the General Manager, Davit, he would not come out of his office and told his second, Charlie, that he did not want to talk to us. I am absolutely shocked at the lack of communication and professionalism. More

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