Envision Ford of Oxnard

My Service Advisor, Daniel, took great care of my Expedition’s service needs as well as arranging for a large size rental car for me while my car was being worked on. Expedition’s service needs as well as arranging for a large size rental car for me while my car was being worked on. More

Easy to talk to and no pressure negotiating price. As a former ford owner I was pleased with the Tacoma. As a former ford owner I was pleased with the Tacoma. More

After almost a month of purchase, I’m still waiting for the second pair of keys. I made multiple calls, trips and messages and they don’t have any Klein on when I will get it. For a good experience to a te the second pair of keys. I made multiple calls, trips and messages and they don’t have any Klein on when I will get it. For a good experience to a terrible customer service. More

Theft. Mediocre Service. Horrible customer follow through. I gave the guys at this dealership 3 weeks to address the theft issue. (Read below for full e Mediocre Service. Horrible customer follow through. I gave the guys at this dealership 3 weeks to address the theft issue. (Read below for full explanation) Bought a 2023 Raptor in April and realized the right pass door was not properly aligned, as water entered it during a car wash. Upon closer examination, it was very off kilter and had gaps. I had to drive 65 miles each way to come in to have my door aligned and key programmed (the spare key did not come with the truck so they had to mail it a few weeks after i took possession). I was told it would take a few hours, but took 7 hours total. No big deal. When I the truck came out, the door still was a bit off center and had some gaps, but was better than before and they assured me there were no leaks. I took their word for it. The key was also programmed. What bothered me the most is whomever was in my truck had taken my car wash dollar coins from my center console. It was somewhere between $15-18 in dollar coins. It's not about the money, but the principle. The fact that they have these types of people working in that department should be cause for concern, and I brought this up to them. Now I'm not saying it's the guys in the service department that did this, but the guys who actually worked on or washed the truck. When I called the service manager and told him, I asked whether they had cameras pointed at the cars they were servicing. He said yes they did. I said great, and let them know that they have thieves working for them, and if he could please roll back the tape as to who sat in my truck and opened my center console, and you'd find your guy. The manager seemed upset and understood the principle of the matter and assured me he would look into it and call me back the next day. It's been three weeks now and I've followed up four times via email and phone, and not a single call or email returned. You would think that someone who spent $105,000 on a truck one month prior would be treated with a bit more courtesy. There is no excuse for theft. It was not an accident. I gave them the opportunity to investigate and rectify this matter, had a friendly long conversation with the manager and his associate, was very cordial, respectful, shared a few laughs, and agreed on the principle of the matter at hand. Very disappointed with how they chose to neglect this situation and refuse to address the PROBLEM within THEIR company/department. More

Very good customer service I like because everything is clean. You can drink coffee to wait You car. clean. You can drink coffee to wait You car. More

It took 4 visits to fix a glitching screen and during each visit communication was non existent. In the beginning It was impossible to get in touch with the service advisor and each time they said they’d each visit communication was non existent. In the beginning It was impossible to get in touch with the service advisor and each time they said they’d need the truck for a day it was at least 3 days. More

I have bought many cars in my life, and as most of us know most cars salesman are annoying and shady, what bothers me as well as when they sell a car but they know nothing about this car. So when I arriv know most cars salesman are annoying and shady, what bothers me as well as when they sell a car but they know nothing about this car. So when I arrived after driving 2.5 hours to Envision Ford, this sweet young sales woman Nancy Mendoza approached me w a huge smile and giggle. And in 1 sec my guards went down, but due to her age nd my experience w so many sales people, I was like ok she will show me the car I will probably have to teach her about the truck. The second we got to the truck she started giving me all the run down about it, she knew what every button and switch does, we then walked around the dealership and every car I asked about, this sweet giggly girl knew all the specs, when we test drove the truck, again she was pointing out facts the whole experience was amazing hands down Nancy is the best, I didn't purchase the truck right away, and Nancy followed up w me i wasn't annoyed like when other sales people follow up, Chris the sales manager was also great very professional and nice no b.s both worked on my deal that was complicated. If you are looking to buy any ford,Lincoln or any used car, I would only come here to envision and ask for Nancy I promise you it will be an amazing experience. So far Nancy has followed up w me about my experience w my truck. Hands down the best experience ever thanks to Nancy. Thanks Nancy and Chris as well. More

It was great I never see the people all service was over the phone I dropped off the car then went it was ready get a call pay over the phone and lat set the phone I dropped off the car then went it was ready get a call pay over the phone and lat set More

Always great service from the management and team in the service department. Jose and Alex are always great to work with service department. Jose and Alex are always great to work with More

Transaction was excellent and good use vehicle exceed my expectations Dealer also fill up gas tank expectations Dealer also fill up gas tank More