Envision Ford of Oxnard

I had a 7:30am appointment, i told them ahead of time that i had to wait there. They finished maintenance setvice on my truck at 2:30pm! Ridiculous, They have manuals that list times it takes to do every that i had to wait there. They finished maintenance setvice on my truck at 2:30pm! Ridiculous, They have manuals that list times it takes to do everything, why did they schedule so many people at the same time? More

Went in for a test drive on a Ford Escape. As soon as I put the vehicle in reverse, it began to shake. The car started to roll backwards and I almost had to stand on the brakes to get the veh As soon as I put the vehicle in reverse, it began to shake. The car started to roll backwards and I almost had to stand on the brakes to get the vehicle to stop. This was a scheduled appointment to test drive so there's no excuse for the vehicle not to be in a safe, drivable condition. Needless to say, I won't be back to purchase from this dealership. On a positive note, the salesman was very personable and friendly. I hope this experience helps him avoid similar situations in the future. More

Mach E with service now message, took 29 days with potentially additional damage done. Next to zero communication during the 29 day repair stay, despite being persistent to attempt to obtain an updat potentially additional damage done. Next to zero communication during the 29 day repair stay, despite being persistent to attempt to obtain an update. First time I heard back was day 14 after requesting the manager. Amidst and after the 29 day length stay there was no explanation of what needed repair or what part ended up being repaired. Once I received the car back, it was clear it continued to have major power issues still. I took it to a different dealer that found that Envison had left the coolant loop clamped! They also repaired an additional part all within 7 days. Not sure how this was handled so improperly despite my attempts at being involved and accommodating. My spouse’s EV had a similar experience where her coolant loop was damaged. Take your EV elsewhere. More