Envision Lincoln of Duarte

No loaner, left stranded, unsafe guidance (Tony & Edgar) Arrived on time for a scheduled appointment and still waited ~20 minutes; overall check-in felt unwelcoming. I explained I had a flat and had driven Arrived on time for a scheduled appointment and still waited ~20 minutes; overall check-in felt unwelcoming. I explained I had a flat and had driven in on the donut. Tony acknowledged I was stuck yet said there were no loaner vehicles, their Lyft “didn’t work,” and suggested I drive the spare to another dealership. With no solutions offered, I rented a car for $80/day + ~$40 gas (over $150 out of pocket). After I did that, their Lyft suddenly did work—to take me less than a mile to Enterprise. Tony then said I wouldn’t be able to pick up until Wednesday because he wouldn’t be there and had to transfer the ticket to Edgar. When I called the next day at 12:00 PM, my vehicle still hadn’t been worked on because “they were at lunch.” I stayed patient throughout, but advising a customer to keep driving on a donut, providing no loaner or timely ride when I was clearly stranded, and leaving the car untouched by noon the next day is unacceptable—especially for a Lincoln service department. Tony and Edgar demonstrated poor customer service and communication. I purchased my car here, but after this, I will not return. Requested resolution: Review this visit, reimburse my rental/gas costs, and retrain staff on safety-first, solution-oriented service and basic communication. More

Service reps did a very good and timely job of keeping me informed. Thank you. informed. Thank you. More

Great experience. Nareg answered all my questions and set up everything in my new vehicle. Nareg answered all my questions and set up everything in my new vehicle. More

Seems very busy. Sarah at switchboard is consistently extremely courteous, often going above and beyond to help me reach Edgar. Whenever I do reach Edgar, he is c Sarah at switchboard is consistently extremely courteous, often going above and beyond to help me reach Edgar. Whenever I do reach Edgar, he is cheerful, friendly, informative and arranged for our transportation home Sept 25 and back Oct 14. At least six times, though, our calls went straight to voicemail, which promised a prompt callback, which consistently did not happen…increasingly frustrating for us. More

The man that is helping us now is being helpful because he agrees with us. We spent $80,000 on a vehicle that had a few damage issues that we were told were factory related and would be fixed. They were no he agrees with us. We spent $80,000 on a vehicle that had a few damage issues that we were told were factory related and would be fixed. They were not fixed they were made worse. Hopefully this guy does what he says. At this point we are not happy. More

I had a great experience with this dealership, I was assigned to Justin for my car he was a great, very friendly and helpful. Everyone at the dealership was very polite and friendly. I highly recommend assigned to Justin for my car he was a great, very friendly and helpful. Everyone at the dealership was very polite and friendly. I highly recommend coming here if you’re in the market for a new vehicle. They have lots of inventory and the sales staff were all very helpful and very friendly. More

He was polite respectful and informative it was a good experience great service thank you experience great service thank you More

Dealership forgot to include charger with my EV purchase and will not send to me or compensate for replacement. Not good customer service. and will not send to me or compensate for replacement. Not good customer service. More

Axel was amazing: the car and the deal he got for us was a perfect fit. Go see Axel! a perfect fit. Go see Axel! More

I definitely would buy another car from Envision Lincoln of Duarte the experience was perfect no pressure everything they said they would do they did great experience of Duarte the experience was perfect no pressure everything they said they would do they did great experience More