Epic Chevrolet

Nice people, poor results Made an appointment ahead of time, and brought my car in at 8:30 am for an oil change and two minor warranty covered issues. I got a call at 4:30 pm Made an appointment ahead of time, and brought my car in at 8:30 am for an oil change and two minor warranty covered issues. I got a call at 4:30 pm telling me they had never even touched the car. Darin, the guy I worked with, did manage to have the oil change done before I came to pick the car up at 6. While Darin tried to be as helpful as possible, it was obvious to me that he was simply the messenger and the problem lies further up the food chain. Why? Because this isn't the first time this has happened. My heater went out over the winter and they kept my car for more than two weeks while they were "trying to get the part" - on a car that is only a year and a half old? I had to call the national Chevy Volt hotline people involved to finally get this fixed. Clearly, this is a service department that doesn't want to do warranty work and/or needs better management. Either way, they should not schedule service when they don't have the capability of getting it done on time. More

Poor service , advisor does not do what he said he wa Very poor communication , service advisor did not follow up as he said he was going to do. Tried to put blame on me that the dent in my truck ( brand Very poor communication , service advisor did not follow up as he said he was going to do. Tried to put blame on me that the dent in my truck ( brand new) was already there previous to dropping off. Left a very bad taste in my mouth about Kuni Chevrolet . I have doubts of their lack of care and integrity . I will be following up on this matter with Teri Kurtz,& Vince Flores . Not the professional experience , nor conduct that I would expect.. More

Not what I expected. My story goes like this. I called because I knew that I needed a new alternator or car battery asap but was not scheduled to be seen until 48 hours My story goes like this. I called because I knew that I needed a new alternator or car battery asap but was not scheduled to be seen until 48 hours later. I expressed my urgency at all times to the front desk by phone and was habitually transferred to the service department where nobody answered the phone and I had to leave multiple messages. After calling and talking to multiple reps I found that my car battery was not covered by my warranty and I decided to buy a new battery and install it myself at a local Autozone. Then, my alternator completely dies the next day and when I called for help finding a tow truck it took 3 different representatives at the front desk to finally advise me to call a different agency when I was lead to believe that Kuni would arrange all the leg work for finding me a tow truck company that could work with my vehicles make and model to tow it to KUNI. After 3-4 hours waiting in 100 degree weather trying to establish a tow to KUNI the service department was closed and I had to leave my powerless vehicle overnight in the front of the service departments parking lot. I was never offered a loaner vehicle or informed that that was even a possibility during all my contacts nor the next day when my car was at KUNI, I also had to call to follow up once my car was at KUNI and after 2 long days the alternator was replaced free of charge but only because of my warranty. I took the car home without realizing that the technicians never even bothered to put the cap back on my battery that is located in my rear seat when they checked to see if the problem was with my battery after I had told them that I replaced the battery before I even took it in. I had to then take the time and screw the battery cap back in place. Overall I was not pleased with the whole experience and felt frustrated from beginning to end. The interesting part about all of this is that I've been dealing with KUNI for over a year and this is the first time that I have been truly displeased with their service. I hope this an anomaly and not the norm moving forward. More