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Epic Chevrolet
Sacramento, CA
1,587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,587 Reviews of Epic Chevrolet
July 24, 2015
Angel was a pleasure to work with I was happy overall with my experience. I was highly disappointed in GM financial though as they would not allow me commercial license plates on a per I was happy overall with my experience. I was highly disappointed in GM financial though as they would not allow me commercial license plates on a personal lease. In 15 years of buying and leasing cars all with commercial plates I've never encountered this, it caused much wasted time and inconvenience. Kuni was great though. More
by lightmeupsf
Verified CustomerEmployees Worked With
Angel, Teresa Kurtz
Helpful July 24, 2015
a fantastic place to buy a car I WAS TREATED RESPECTFULL they were very helpfull went out of their way to make my sister and i feel like we were the most important customer of the d I WAS TREATED RESPECTFULL they were very helpfull went out of their way to make my sister and i feel like we were the most important customer of the dat thank you kuni this was my first car i just graduated from college. I can asssure you i will do bussiness with kuni on my next car upgrade More
by leanne.dawson.c3lhcpvs
Employees Worked With
angel
July 23, 2015
Very professional Ive been going to this dealership for years. Very friendly staff, and I love the fact they will pick me up If I need a ride back to pick up my car. Ive been going to this dealership for years. Very friendly staff, and I love the fact they will pick me up If I need a ride back to pick up my car. More
by PATMARLAND
Employees Worked With
Rick LaTour and Bob the van driver. Rick is great and Bob very personable!
July 22, 2015
This has to be the most wonderful car buying experiance I feel I could write a great good ending novel on my car buying from Kuni Sacramento.. 76 years old this was one of my last things on my bucket I feel I could write a great good ending novel on my car buying from Kuni Sacramento.. 76 years old this was one of my last things on my bucket list A CADILLAC.. as in my previous car experiences had always been a nightmare. My car buying through Kuni & my wonderful salesman Effie { I have to say EVERY one at the dealership where delightful I even got to meet the staff at the mechanics bay Yes I was shown all around the building & introduced to the staff ,they were delightful. If you asked me was there any thing negative about buying my 2013 ATS Cadillac I would Honestly say ..Thank KUNI & Effie for all your patience & kindness & respect { i know I am not the most amicable person when I want the-best car for the "right" price } It was a marvelous day I did get my bucket list complete & the wonderful Cadillac THANK YOU ALL AT KUNI CADILLAC More
by ryanscottage
Employees Worked With
Effie ,
July 21, 2015
Thank you to our salesman Ali for making it all work out. Thank you for making the experience great. We got a fair price for our trade in and it all worked out great. Raymond & Ramona Contreras Thank you for making the experience great. We got a fair price for our trade in and it all worked out great. Raymond & Ramona Contreras More
by jerryseeber12
Employees Worked With
salesman not named. it was Ali
July 21, 2015
Auto service/waiting room Auto service was great. Customer service was great especially from Dan who is part of the reason I come to Suni. His honesty and courtesy is hard to Auto service was great. Customer service was great especially from Dan who is part of the reason I come to Suni. His honesty and courtesy is hard to find. The wildcard coupon for 50.00 helped considerably. On the other hand, I had to wait an hour for a ride home. The customer waiting room is nice for employees and the easy access to coffee and water is appreciated. I did not anticipate that I would have to wait an hour for a ride though and found the food tv channel extremely boring and the reading material terrible. Give some credit to your customers please and have some reading material available that is an interesting mix of topics. Upon my return I brought in several magazines from my home that included :This old house; travel; current news; and wine and food. Suggestions: CNN news channel on tv; magazines that reflect some respect for the variety of interests of your customers; better management of your transportation system for your customers---perhaps asking if they need a ride during the time of appointment. More
by MILCHRIST
Employees Worked With
Dan L
July 20, 2015
Excellent Customer Service I went to Kuni and had the best expierence with Efigenio Fuentes(Sales Consultant). Effie was so knowledable and had excellent customer service. I w I went to Kuni and had the best expierence with Efigenio Fuentes(Sales Consultant). Effie was so knowledable and had excellent customer service. I will be sure to recommend Kuni More
by cosandoval
Employees Worked With
Efigenio Fuentes
July 16, 2015
Service Dept I receive great service whenever I bring my car in. Everyone is courteous but I always work with Ed. He's a great person and he always goes above and I receive great service whenever I bring my car in. Everyone is courteous but I always work with Ed. He's a great person and he always goes above and beyond his call of duty. He's very kind and courteous. I would recommend KUNI Chevrolet Cadillac to family and friends. More
by DONNAS190
Employees Worked With
ED
July 16, 2015
Wonderful Our sales lady was the best!!!! Meridith ???? she had an answer for every question and took her time with us....no rush. I went to look at a used car Our sales lady was the best!!!! Meridith ???? she had an answer for every question and took her time with us....no rush. I went to look at a used car and ended up with a 2015 SRX. More
by sue3
Employees Worked With
Meridith
July 15, 2015
Frustrating Experience Every Time Once again, the service department has me frustrated. We originally had our car in to have a broken headlight replaced back in June. The part the de Once again, the service department has me frustrated. We originally had our car in to have a broken headlight replaced back in June. The part the dealership ordered and installed was a different unit then what the car originally had. They failed to let us know the two lights would be different. We noticed the difference when we got home. Upon calling the service department, we were told "yes, I saw they were different". Were they just hoping we wouldn't notice and therefore chose not to say anything?? They agreed to order and replace the other headlight to match the newly installed one as they failed to disclose the difference to us at any point when the broken one was ordered and installed. After a month of waiting, we still had not heard that the part was in. They were to call us when it arrived to schedule an appointment. When we called to check on the part, we were told, yes the part had been there. They just decided they weren't going to call us to schedule the appointment? Were they thinking we would forget and they wouldn't have do the replacement? Another appointment was set for two weeks later to have the new part installed. I arrived on time and was told to have a seat in the lounge. I was told to hold on to the keys and someone would come get them. 30 minutes later and I'm still waiting for someone to take the keys so they could begin working on my car. What is the point of having an appointment if you are going to wait so long for them to even get the keys?? Why wouldn't they take the keys when checking in for the appointment? To top off one issue after another, they then left the stock light bulb where the other headlight clearly had a different, and very expensive light bulb in it. They replaced the stock light bulb with the light bulb that was in the unit being replaced the first time. Another go around and I finally get the light bulb back that should have been put back in back from the service department. Why is everything so difficult with these guys? Every time we've had to take our car in for service, there is an issue of one kind or another. It shouldn't this difficult. The only reason we'll have to come back to the service department is our car is still under warranty. Thank goodness the sales department is competent and the purchase process was painless and easy. They make up where the service department fails miserably. More
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Employees Worked With
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