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Epic Chevrolet
Sacramento, CA
1,587 Reviews
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1,587 Reviews of Epic Chevrolet
July 15, 2015
Frustrating Experience Every Time Once again, the service department has me frustrated. We originally had our car in to have a broken headlight replaced back in June. The part the de Once again, the service department has me frustrated. We originally had our car in to have a broken headlight replaced back in June. The part the dealership ordered and installed was a different unit then what the car originally had. They failed to let us know the two lights would be different. We noticed the difference when we got home. Upon calling the service department, we were told "yes, I saw they were different". Were they just hoping we wouldn't notice and therefore chose not to say anything?? They agreed to order and replace the other headlight to match the newly installed one as they failed to disclose the difference to us at any point when the broken one was ordered and installed. After a month of waiting, we still had not heard that the part was in. They were to call us when it arrived to schedule an appointment. When we called to check on the part, we were told, yes the part had been there. They just decided they weren't going to call us to schedule the appointment? Were they thinking we would forget and they wouldn't have do the replacement? Another appointment was set for two weeks later to have the new part installed. I arrived on time and was told to have a seat in the lounge. I was told to hold on to the keys and someone would come get them. 30 minutes later and I'm still waiting for someone to take the keys so they could begin working on my car. What is the point of having an appointment if you are going to wait so long for them to even get the keys?? Why wouldn't they take the keys when checking in for the appointment? To top off one issue after another, they then left the stock light bulb where the other headlight clearly had a different, and very expensive light bulb in it. They replaced the stock light bulb with the light bulb that was in the unit being replaced the first time. Another go around and I finally get the light bulb back that should have been put back in back from the service department. Why is everything so difficult with these guys? Every time we've had to take our car in for service, there is an issue of one kind or another. It shouldn't this difficult. The only reason we'll have to come back to the service department is our car is still under warranty. Thank goodness the sales department is competent and the purchase process was painless and easy. They make up where the service department fails miserably. More
by Reviewer
Verified CustomerEmployees Worked With
Service Department
July 15, 2015
satisfactory I was pleased with the speed and efficiency with which my problem was handled (replace rubber "guards" under the front bumper). Trust future visits wi I was pleased with the speed and efficiency with which my problem was handled (replace rubber "guards" under the front bumper). Trust future visits will be just as positive. More
by prjet
Employees Worked With
Not sure who it was that took care of my needs; all seemed very professional
July 15, 2015
2014 Camaro SS My wife and I had a great experience at the dealership, they were very friendly and worked with us in helping to purchase a new Camaro, the entire sta My wife and I had a great experience at the dealership, they were very friendly and worked with us in helping to purchase a new Camaro, the entire staff was very professional and polite, they made us feel right at home with our purchase. We will go there the next time we buy a new car More
by ronliz45
Employees Worked With
Dave Forgot
July 15, 2015
great experience I recently purchased a 2012 Cadillac CTS from another dealership and needed an additional key and transmitter. I decided to go to Kuni Chevrolet and h I recently purchased a 2012 Cadillac CTS from another dealership and needed an additional key and transmitter. I decided to go to Kuni Chevrolet and had an awesome experience. All the employees were great from parts to service. I highly recommend Kuni Chevrolet for all of your purchase, parts and service needs. More
by AUMATHIS
Employees Worked With
Chuck Weiscopf
July 15, 2015
Almost perfect From initial contact to final drive off...every single person was willing to go out of his/her way to make things go as well as possible.. To be absol From initial contact to final drive off...every single person was willing to go out of his/her way to make things go as well as possible.. To be absolutely perfect I would have had to been given a free new Caddy [or Vette]. Maybe next time. Overall outstanding [better than excellent] performance by all involved. Congratulations.. More
by RALMGIB
Employees Worked With
Dan Landerholm, Bob [shuttle],, Teresa Kurtz
July 14, 2015
Amazing customer service and patience. Israel and Jason made my experience buying my first car the absolute best! Despite the long process, I eventually drove away in my Chevy Malibu. I app Israel and Jason made my experience buying my first car the absolute best! Despite the long process, I eventually drove away in my Chevy Malibu. I appreciate them so much! More
by brittany_bellkm
Employees Worked With
Israel mosqueda, Jason
July 14, 2015
Fast. Rick had my truck in and out really quickly for it's SMOG check. I was early, but that was no problem. Enjoyed the popcorn while waiting. Rick had my truck in and out really quickly for it's SMOG check. I was early, but that was no problem. Enjoyed the popcorn while waiting. More
by TURNERK0
Employees Worked With
Rick Latour
July 13, 2015
Buying our new Spark Kuni has got what it takes when you want to buy a car from them. Ali was top rate with us full of excellent service and understanding. You can't go Kuni has got what it takes when you want to buy a car from them. Ali was top rate with us full of excellent service and understanding. You can't go wrong with their approach and the steps to buy a vehicle from them. You get the red carpet treatment when you enter the doors or the grounds here. More
by bighogman
Employees Worked With
Ali, Fallahi
July 13, 2015
Regluing of rubber moldings Ed took good care of my Vette. He made sure all my moldings were glued so I didn't have to come in again for the same problem. Ed took good care of my Vette. He made sure all my moldings were glued so I didn't have to come in again for the same problem. More
by LESTER CHEW
Employees Worked With
Ed Shimioshi
July 13, 2015
buying a car the recent experience we had at Kuni was perfect! They made buying a car easy and both sales personnel we dealt with were amazing. we would absolutely the recent experience we had at Kuni was perfect! They made buying a car easy and both sales personnel we dealt with were amazing. we would absolutely work with them in the future!! More
by shayneandlisa
Employees Worked With
Moe was great too!!, Elizabeth D'Amore
