I waited 2hrs 15mins for a scheduled routine oil change. I arrived ten minutes prior to my ten o’clock appt to check in. An hour and fifty minutes later a sales member met me in the waiting area and apologized saying “I’m so sorry for the wait, we have a new computer system. You should be done shortly.” Clearly my car was forgotten about. After the oil change was finally done, the sales member said there was no charge because of the mix up. Although I appreciate being compensated, waiting over two hours for an oil change is ridiculous. I have had issues in the past with wait times, or somehow my appointment that was made online did not show up in the system, even when I had a confirmation email. The automotive services themselves are good, but scheduling and timing needs attention too.