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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

October 27, 2021

Taken at scheduled appointment time. Courteous staff. Job well done. Will continue using their service. More

by creutz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia.
Oct 27, 2021 -

Ertle Subaru responded

Thanks for your confidence in the Ertle Subaru team! We appreciate your kind words about our service words.

October 27, 2021

I recently took my Crosstrek in for a recall service and to have my remote start looked at as I was having issues with it. Tiffany D'Angelo was an absolute delight. She went above and beyond to make sure I More

by Dotimboden2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D'Angelo
Oct 27, 2021 -

Ertle Subaru responded

Thanks for the wonderful review of Ertle Subaru. We're so happy that our team took care of you and your Subaru Crosstrek. Thanks for giving Tiffany a shoutout, and we're pleased that she worked hard to ensure that you were safe. See you again next time.

October 26, 2021

I purchased a van on Sept 2, and here it is Oct 26 and still no registration or title. I purchased a vehicle several weeks after this one, at a different dealer and already have those papers in. Second More

by Jim P
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
whoever handles titles, "back office"
Nov 11, 2021 -

Ertle Subaru responded

Jim, it's hard to hear that you're disappointed in your experience with our team, and I apologize that you still haven't received your registration and title. We never intend to inconvenience our guests, and we will do all we can to rectify this for you. It's important that you feel like you can rely on us for support after your purchase, and we will strategize among our team how to better serve our guests moving forward. I will make an effort to locate your information to reach out to you, but I will also list mine here for you so that we can find a solution together. Thank you, Jon Altman - General Sales Manager - 570-213-4007

October 24, 2021

My experience at the service dept went very well. There was no wait I was checked in on my appointment time. My Advisor was Kathy.. she was very nice and informative and pleasant. It was the best experien More

by tcaldara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson
Oct 25, 2021 -

Ertle Subaru responded

We're pleased to hear that Kathy took great care of you and that she was kind and informative. For you to say this was the best experience you've had makes our day! See you again next time here at Ertle Subaru.

October 24, 2021

My last visit was the best so far. Tiffany was courteous and efficient and kept me informed. Service was fast. More

by Tired of waiting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Oct 25, 2021 -

Ertle Subaru responded

We're happy to hear that the Ertle Subaru team took care of you. Thanks for giving Tiffany a shoutout. See you next time!

October 23, 2021

Great service and friendly staff! Would definitely recommend and will be going back in the future for service. More

by scsgma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Oct 24, 2021 -

Ertle Subaru responded

Nothing makes our day like hearing you plan to return to Ertle Subaru for future services! Thank you for taking the time to share some kind words about our staff, and we hope we look forward to your next visit!

October 23, 2021

Excellent service. Very happy to be picked up at our house to get the car when it was ready. Thanks More

by airhank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson
Oct 25, 2021 -

Ertle Subaru responded

You can always count on the Ertle Subaru team to go the extra mile. We're glad our accommodating care made your visit so positive, and we hope this top-tier service will have you returning to us for service in the future!

October 22, 2021

They have always been prompt, courteous and efficient They have always been prompt, courteous and efficient but a little on the pricey side. More

by JOEANDSHADOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Oct 22, 2021 -

Ertle Subaru responded

Thank you for taking the time to share some feedback with us, Joe! We want our guests to feel confident and comfortable in all aspects of our business, so we're grateful for your input. We hope you'll continue to lean on the Ertle Subaru team for more professional and prompt care down the road!

October 21, 2021

I've never had such an amazing experience. Andrew and Kevin were outstanding and extremely accommodating and patient. More

by plb5618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Valentin, Kevin ?, Dave Goncalves, Jason Meno-Starner, Kevin Brost
Oct 21, 2021 -

Ertle Subaru responded

Thank you for the great review! We are so happy to hear that you had a successful purchase experience working with Andrew, Kevin, and the Ertle Subaru team. Drive safely, and we hope to see you back!

Oct 21, 2021 -

plb5618 responded

Will definitely be back.

October 21, 2021

I have been wanting to purchase a new car for a long time and was dreading the very lengthy process of going to a car dealer and feeling overwhelmed. When I walked into the car dealer I had no intention of More

by IVG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Valentin , Dave Goncalves, Kevin Brost, Ashley Ortiz, Tiffany Entler
Oct 21, 2021 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful first purchase experience working with Andrew and the Ertle Subaru team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

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