Ertle Subaru

Waiting for My Service at the Dealer I scheduled an appointment for service in advance so I may "wait" for the service at the dealer. The car was in the parking area for 45 minutes and wa I scheduled an appointment for service in advance so I may "wait" for the service at the dealer. The car was in the parking area for 45 minutes and was not being serviced. I enquired TWICE with Steve Waldman and there was NO response. I finally spoke with James, the Service Manager, who made sure the car was serviced right away. I NEVER "saw" Kathy Aimer who is supposed to be the service rep. I did not have my cell phone with me. When I got home, I saw a text from Kathy. Just a suggestion: If the customer is in the shop, Kathy should come and greet the customer in-person. I have less than good experience with Kathy each time I visit for service. May I request for another service rep please? More

Service department people are very courteous & friendly. Didn’t have to wait long for the service to be done. Love this dealership! Highly recommend them Didn’t have to wait long for the service to be done. Love this dealership! Highly recommend them More

David was curious, polite and easy to work with. He has great customer service skills and followed up and through on everything that we had asked of him. great customer service skills and followed up and through on everything that we had asked of him. More

I felt safe. oil change, tire rotation, and inspection work was done quickly. I was called on additional work suggested, but I was not interested. work was done quickly. I was called on additional work suggested, but I was not interested. More

Excellent Meghan Ertle took care of everything in a quick timely manner. Answered all of my questions. Went over the important details of the buttons and equi Meghan Ertle took care of everything in a quick timely manner. Answered all of my questions. Went over the important details of the buttons and equipment in the car before I left. Never had a problem with all of the cars I have purchased. More

They was a great experience , they offer different style of the car , they found the color , the style that we ask really fast . I will recommend . Thanks of the car , they found the color , the style that we ask really fast . I will recommend . Thanks More

Poor communication & misinformation Two years ago I bought my car from here and had a decent experience. After that, however, the customer service has been awful. One time I had my oil c Two years ago I bought my car from here and had a decent experience. After that, however, the customer service has been awful. One time I had my oil changed and asked for a complimentary car wash. They said that would be no problem and it would be done. When I picked my car up, it was in fact, not done. I went back in and confronted them about it. They said my car was washed. It clearly wasn't, as all of the dirt and bugs on the front were still present. More recently, I scheduled an inspection appointment. The woman I spoke to was Lauren. I asked her if she could check to see if the county I live in requires emissions (I have moved a couple of times now since I bought my car). She checked and told me that my county does not require emissions. I explained that I needed my car done same-day. She told me I would need to drop it off first thing in the morning. To make things easier, I dropped it off the night before. On the day of the inspection, 3pm rolls around and I still did not receive a phone call. I called and asked for an update on my car. The man I spoke with stated that he would check. He got back on the line after 5 minutes and stated that it was at Abeloff for emissions. I asked him why I did not receive a phone call and that I was told it wouldn't need emissions. He had nothing to say to that. Then, Steve W. called me back and stated that he had to check to see if it would be done in time for him to complete the state inspection before the end of the day. So, my car sat on their lot all morning and part of the afternoon until they decided to do anything with it? Didn't even have the decency to call me, and took it upon themselves to drive MY car to a different service center without MY permission. Absolutely unprofessional at best. Will never deal with this dealership again. I understand that they might have been backed up and busy, but that's no excuse for poor communication. More

Would give zero stars if I could. We had a deal. I told him I was coming Saturday to pick up the car and that it was a big journey. I drove 3 hours and was told that the car was just sold as I walked onto him I was coming Saturday to pick up the car and that it was a big journey. I drove 3 hours and was told that the car was just sold as I walked onto the lot. Very disappointed in their ethics on this. More

Easy sale! GREAT PEOPLE! Awesome dealership! The whole experience was easy and painless! Everyone was so helpful and nice! Will come back for future purchases! Thanks guys experience was easy and painless! Everyone was so helpful and nice! Will come back for future purchases! Thanks guys More

Car not taken for actual service at time scheduled. Car was moved to the rear of location, gave appearance vehicle was being worked on when in fact it wasn't. Service staff was cordial. was moved to the rear of location, gave appearance vehicle was being worked on when in fact it wasn't. Service staff was cordial. More