Ertle Subaru

We bought 2 cars there and send many people . we get a oil change special with tire rotation ( per Gus ) and EVERY TIME WE come they screw it up and try and charge like 60/70 it’s supposed to 39. They oil change special with tire rotation ( per Gus ) and EVERY TIME WE come they screw it up and try and charge like 60/70 it’s supposed to 39. They make us feel uncomfortable AND THE NEVER wash the cars . This last time I wasn’t there and kim that checked my husband out charged him 64 !!!!! he told her my wife will be calling and I did because I get tired of telling everyone and then they charge us wrong !!! We don’t have to come there we could go somewhere closer . But I will tell you this Kim gave me an attitude and then I spoke to Dave and he is the one I told in the first place the special we get . He put me on hold and then came back on and said ok we will refund 20 JEEZE what’s the problem with this GET IT TOGETHER More

James greeted my wife and I on Saturday, the 25th. He thoroughly answered all of our questions. By Monday I was in a loaner car while they searched for a brilliant red Crosstrek. I couldn't be happier wi thoroughly answered all of our questions. By Monday I was in a loaner car while they searched for a brilliant red Crosstrek. I couldn't be happier with the process and service received. More

It was a quick and easy process. Got me what I wanted at the price point I needed. Look forward to future business with this dealership. the price point I needed. Look forward to future business with this dealership. More

Bill wasn’t very friendly. Car was kept over 24hours I appreciated that he took care of the tire rotation but overall not a good experience. appreciated that he took care of the tire rotation but overall not a good experience. More

Customer Service Rep Training I brought my car in for an inspection. When I received my car, I noticed the fog lights were not working. Kathy Aimer, the rep I dealt with, told me t I brought my car in for an inspection. When I received my car, I noticed the fog lights were not working. Kathy Aimer, the rep I dealt with, told me to bring it in the next day for "her" technicians to look at. She said "her" technicians have gone for the day. I brought the vehicle in again the next day, and the customer rep on duty (he was seated at the first desk to the counter) came out to look at the car. He showed me how to turn on the fog light. Apparently, the technician had turn off the fog light. Seriously, when the technicians work on the car, . LEAVE the settings the way they were. Customers do NOT change the settings from the way the car was delivered. Comment: Train Kathy to "know" "her" car, the Subaru. This incident should not have inconvenienced the customer to make ANOTHER return trip. More

Recall I dropped off my Forester for 2 recalls,received a new Crossrek loaner and picked up my car the next day. It was nice to not have to wait for the rec I dropped off my Forester for 2 recalls,received a new Crossrek loaner and picked up my car the next day. It was nice to not have to wait for the recall repairs. More

Despite over $1600 in service repairs, my car was not washed or vacuumed. And while that may sound minor, Faulkner and Koch 33 do this for me, as a courtesy EVERY TIME, with under $50 in service. It’s th washed or vacuumed. And while that may sound minor, Faulkner and Koch 33 do this for me, as a courtesy EVERY TIME, with under $50 in service. It’s the attention to detail that sets you apart and keeps customers returning. More

A few issues. Over charged by over $20. This was corrected after I questioned the bill. Could not find the car readily after service. It was parked in the new Over charged by over $20. This was corrected after I questioned the bill. Could not find the car readily after service. It was parked in the new car lot at the furthest end. Panic alarm to the rescue. Customer should be told where car is parked, especially when it is not outside the service area. More

recall work Customer service is always nice. Service is always good. Use of a loaner is especially helpful. Twenty five word minimum is an over kill i think Customer service is always nice. Service is always good. Use of a loaner is especially helpful. Twenty five word minimum is an over kill i think More

Very Professional Service Very friendly efficient and organized. Also very knowledgeable about the car I was interested and recieved prompt response to my questions. Sales co Very friendly efficient and organized. Also very knowledgeable about the car I was interested and recieved prompt response to my questions. Sales consultant, finance manager and delivery specialist have worked as a great team to expedite my needs. More