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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

March 12, 2023

Stopped here to replace tires after having a severe leak developed while traveling nearby. The website listed that they likely had tires that would be good replacements and they were able to work me in fir More

by fk4184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nas (walk around inspection), Dave (Tech), Kelsey Maddalena
Mar 14, 2023 -

Ertle Subaru responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

March 11, 2023

Meghan went out of her way to get us the vehicle we wanted. She was very helpful! More

by jonmichalowski
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Jason Cullen
Mar 13, 2023 -

Ertle Subaru responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Meghan and the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

March 11, 2023

Thanks for thr loaner car and great service as always . The dealer ship is very well maintained. More

by Vinnie1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Mar 12, 2023 -

Ertle Subaru responded

Thank you for this 5-star review of Ertle Subaru!

Mar 12, 2023 -

Vinnie1234 responded

your welcom

March 10, 2023

Staff members are helpful, friendly ,knowledgeable and informative. They keep you informed throughout your wait and offer alternatives if warranted. More

by lipapajoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Dave Goncalves, Kathy Aimer, Jon Richardson, Tiffany Entler
Mar 10, 2023 -

Ertle Subaru responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

March 10, 2023

This has been one of the best dealerships I have ever been to. After nervously deciding on which car to buy, I am so happy that I am able to say that I got lucky with this dealership. The great reviews o More

by trevorw4444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Winston, I sadly forgot his name, but whoever helped me with the financing was 5 stars, hands-down., Meghan Ertle, Joseph Alicea, Jason Cullen
Mar 10, 2023 -

Ertle Subaru responded

Trevor, thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

March 09, 2023

I was initially charged for tire rotation, even though I bought the tires there a few months ago. Isn't that information automatically in the system? More

by Lydiaandjohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Mar 09, 2023 -

Ertle Subaru responded

I am so sorry to see that there's been some confusion. I'd like to step in right away so that I may help clear things up and improve your experience. If you are willing, please reach out to me at your earliest convenience. Thank you, Tim Kelly - Service Manager - 570-213-4050

Apr 25, 2023 -

Lydiaandjohn1 responded

Hi Tim, I've scheduled another service with you guys for tomorrow, however I'm still waiting for an answer regarding my last visit. Sincerely, John Bessler

March 09, 2023

Fast, courteous service with a smile. Promptly greeted at door upon arrival and directed to appropriate person. More

by terryahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Mar 10, 2023 -

Ertle Subaru responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

March 08, 2023

From start to finish I was very impressed with the staff at Ertle. I was not expecting the ease and friendliness. The purchase and loaner process was so painless. I'm loving my Subaru. Thanks guys More

by COLEVERONICA02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Jon Richardson, Jason Cullen
Mar 09, 2023 -

Ertle Subaru responded

It is great to hear that our team provided this level of service to you! Thank you for working with the Ertle Subaru team. Drive safe!

March 06, 2023

Thank you so much for your service ❤️. I like the place very much so brought my second car for a service. More

by Lyudmila
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Kleiman
Mar 06, 2023 -

Ertle Subaru responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you again down the road!

March 06, 2023

Customer service is great but problem solving lacks. Whenever they “fix” an issue it’s not truly fixed More

by crosingrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Mar 06, 2023 -

Ertle Subaru responded

This feedback is disappointing to receive. We strive to deliver top-notch service, and we never intend to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing, please feel free to reach out. Best, Tim Kelly - Service Manager - 570-213-4050

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