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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

October 01, 2022

My experience was great answers all answers taken care of .Thank you everyone was courteous smiles and all More

by EILEEN_OLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Korodan
Oct 03, 2022 -

Ertle Subaru responded

We are thrilled that our team delivered such informative, top-notch service! Thank you for choosing Ertle Subaru and for sharing your experience. We hope to see you again!

October 01, 2022

My service visit on 8/29 included a "free battery test. ' On the inspection form, the battery was listed as "Checked and OK at this time." Three-and-a-half weeks later, on 9/23, I visually inspected the bat More

by Dirk
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tiffany Entler
Oct 03, 2022 -

Ertle Subaru responded

Dirk, I'm sorry you have any doubts about our evaluation of your vehicle, as we pride ourselves on best-in-class service and care. I want to look into this and gather some more information to ensure your concerns are appropriately addressed. Please give me a call, if you are willing - I will look for your contact details in the meantime. Best, Tim Kelly - Service Manager - 570-213-4050

Oct 05, 2022 -

Dirk responded

A contributing factor to my doubts is the fact that this is the second time that I experience a problem after my car has been in for servicing. If you look at my file, you will see that, last year, the Freon gas in my air conditioner was refilled, but I soon discovered that there was no cold air!

Oct 05, 2022 -

Ertle Subaru responded

Dirk, I can certainly understand where you are coming from and would love the opportunity to speak to you one one one to make this right. Please call me directly any time at 570-213-4050 or email me at t.kelly@ertlecars.com.

Oct 14, 2022 -

Dirk responded

Thanks Tim. I emailed you on October 7 but haven’t had a reply from you. Dirk

October 01, 2022

One of the few dealerships i actually enjoy going to. Everyone is always so helpful & service dept. is great! More

by RobsSub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Jason Meno-Starner, Joseph Alicea, Chris Jackson
Oct 03, 2022 -

Ertle Subaru responded

We are blushing! It's our pleasure to welcome you with quality assistance at Ertle Subaru. We look forward to working with you again!

September 29, 2022

Kaylee was very friendly and helpful in assisting me into getting me a car ASAP! Thanks for your time Kaylee! More

by shilliard1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee
Sep 30, 2022 -

Ertle Subaru responded

Thank you for the great review! We are so glad to hear that Kaylee delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Ertle Subaru!

September 28, 2022

Polite, friendly, efficient, and enthusiastic. They provide information on what is going to happen with their recommendations More

by Ajabear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jackson, Tiffany Korodan
Sep 28, 2022 -

Ertle Subaru responded

When we see words like "polite", "friendly", and "efficient" it lets us know we are doing an amazing job! Thank you for sharing your experience with Ertle Subaru. Take care!

September 28, 2022

Wonderful, thorough & efficient: Tiffany K. does it again! I was there for a standard oil change but she identified issues I was unaware that put safety at risk. Bless Tiffany K, Chris Jack More

by stephaniefaily0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jackson, Tiffany Korodan
Sep 28, 2022 -

Ertle Subaru responded

Tiffany, Chris, and the team will definitely appreciate your fantastic shoutout to their quality care. Thank you for the 5-stars from all of us at Ertle Subaru!

September 27, 2022

Buying a car at Ertle Subaru is an amazing experience from start to finish. The dealership is so clean and everyone involved in the process is so helpful. The prices were reasonable, the process is smoot More

by Melody
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rizzo
Sep 28, 2022 -

Ertle Subaru responded

Thanks for supporting Ertle Subaru with a glowing review, Melody! We're thrilled our team made your experience a total success. Drive safely in your new ride!

September 26, 2022

Everyone was extremely helpful especially Joe. They answered all my questions and helped me throughout the entire process of purchasing my new car. More

by dalafaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Graver, Meghan Ertle, Joseph Alicea
Sep 26, 2022 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Joe and the Ertle Subaru team. Drive safely, and we hope to see you back!

September 24, 2022

Bought car less than 6 months ago, today my 18 year old daughter takes it in for an oil change. Tiffany proceeds to scare my daughter telling her if she didn’t get brakes TODAY she better be very careful d More

by kimberly171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CJ, Tiffany Korodan
Sep 26, 2022 -

Ertle Subaru responded

Hi Kimberly - I am sorry to hear that your daughter had a negative experience when she came in for an oil change and that this tarnished your view of us. We aim for fair and reasonable service recommendations and never want our customers to feel nervous. We'll address your comments with the team in order to improve. Please reach out if we can do anything else for you. Tim Kelly - Service Manager - 570-213-4050

September 21, 2022

Quality team at Ertle. Decent prices and the extras you get with the purchase is second to none. More

by kingmurphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Joseph Alicea
Sep 21, 2022 -

Ertle Subaru responded

We are more than pleased to hear that the Ertle Subaru team delivered a five-star experience. Thanks so much for being a fan and we wish you many safe and happy miles!

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