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Estero Bay Chevrolet

Estero, FL

4.4
983 Reviews

10640 Chevrolet Way

Estero, FL

33928

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Showing 983 reviews

August 01, 2026

Mario has got to be hands down my favorite truck salesman. This dude made sure I was well taken care of even after I bought my truck, when I am just a number to most Mario showed me that he actually More

by bpawlak31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Aug 02, 2026 -

Estero Bay Chevrolet responded

Hello, we're happy you found Mario to be so supportive during your experience here at Group 1 Chevrolet Estero Bay. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 29, 2026

Great service chris was great . Several other dealer around area I Was not happy with More

by Wes@skinnerconstructionsolutions.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 29, 2026 -

Estero Bay Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2026

Incredible service by Daisy, knowledgable and very personable. She made the process seamless. The best car buying experience we've ever had. More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daisy
Jul 28, 2026 -

Estero Bay Chevrolet responded

Hello Mike, we're happy you found our staff to be so supportive during your experience here at Group 1 Chevrolet Estero Bay. Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2026

The entire process was smooth. Chris did an excellent job getting my service requests done quickly and efficiently. More

by Chasesnook247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 26, 2026 -

Estero Bay Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 21, 2026

Went to dealer to parts department, very nice young man helped me, my antenna cove came off in car wash, wanted to get new one, he suggested I go see if it was under warranty, went to service department, t More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lady with red hair
Jul 24, 2026 -

Estero Bay Chevrolet responded

Thank you for taking the time to share your experience. I'm glad to hear that our Parts Department was able to point you in the right direction, but I'm sorry the communication you received in our Service Department did not meet your expectations. To determine whether an item is covered under the vehicle's warranty, we do have to physically inspect the vehicle. While we can review warranty information by VIN, coverage is based not only on the part itself but also on the cause of the failure. A visual inspection is necessary to determine whether the concern is due to a warrantable defect or the result of outside influence or physical damage. Where we could have done better was explaining that process to you before moving your vehicle or asking you to sign the repair order. You should have been told why the inspection was necessary, what the repair order was for, and given a realistic expectation of the wait time. We apologize that this was not clearly communicated. After inspecting your vehicle, we found that the antenna cover had come off due to physical damage rather than a manufacturing defect, so unfortunately it is not covered under the terms of the warranty. We appreciate your feedback because it highlights an opportunity for us to improve our communication with our customers. Thank you for giving us the opportunity to address your concerns. Kevin M. Hileman Group 1 Chevrolet Estero Bay khileman@group1auto.com

Jul 24, 2026 -

Unhappy responded

Good day, I don’t understand how you came to the determination that the damage on the antenna cover was damaged, my car was never inspected or taken to the shop area, no one looked at my car, again this is how your service department operates with assumptions and my question is did the forge the paperwork? This is my third car purchased from your dealership in the las couple of years, I would expect the service department would operate with honesty and integrity.

July 21, 2026

Both vehicles I purchased from you have been a problem since day. Never again!! NEVER More

by willisjacky30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Sales Manager and Cristina sales Woman
Jul 24, 2026 -

Estero Bay Chevrolet responded

Thank you for your feedback. We certainly understand your frustration, especially when you're experiencing an issue with a newer vehicle. While we understand your concerns, it's important to note that we do not manufacture the vehicles or their components, and unfortunately we cannot control when a manufacturer defect or technology-related issue occurs. Our responsibility is to accurately diagnose the concern, follow General Motors' repair procedures, and make the necessary repairs or replace components covered under the manufacturer's warranty. We know that doesn't make the inconvenience any less frustrating, and we appreciate your patience while we work through the repair process. Our goal is always to return your vehicle in proper working order as quickly as possible. Kevin M. Hileman Group 1 Chevrolet Estero Bay khileman@group1auto.com

July 17, 2026

Courteous staff, and knowledgeable. I will be returning in the future. Things went smoother this time than my last visit. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Perez
Jul 18, 2026 -

Estero Bay Chevrolet responded

Hello Billy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2026

Buying car at dealership is not easy. But this time was different. Very nice and professional People were very helpful and friendly.Thanks Guys,You made my car purchase very easy.Truly re More

by Dragankdk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 17, 2026 -

Estero Bay Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

July 13, 2026

Always pleasant to deal with. Sales and service are great! We have bought from them twice and they would be our first stop again! Highly recommend More

by Shwncarlyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 15, 2026 -

Estero Bay Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

July 10, 2026

Excellent service, simply A1! 🤩 I made an appointment through the app, picked my advisor, and dropped off my truck. I was greeted by friendly staff and quickly acknowledged by my More

by Pete Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Othniel Artiaga
Jul 10, 2026 -

Estero Bay Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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