Estero Bay Chevrolet

Had service on my vehicle. Was told. It maybe one hour and 45 minutes, I kept checking the app but all it ever read was RECEIVED… no progress! kept calling my reps phone number Was told. It maybe one hour and 45 minutes, I kept checking the app but all it ever read was RECEIVED… no progress! kept calling my reps phone number numerous times with no answer. After waiting one hour and 45 minutes, walked to the service desk area and asked the manager if my car was done. He called my rep and he showed up. My rep didn’t even know who I was. Finally he looked through some papers and said my car was completed, Then the person in the drive up area walked me way out in the lot. Looked like my car had been there for quite some time!! Not very happy to wait and no one informed my car was done!!!! More

good customer services. Accurate on the time for service, very attentive to customer needs. Returning. Accurate on the time for service, very attentive to customer needs. Returning. More

I am extremely happy with Mario at Estero Bay, he helped me all the way around, can't say enough great things about him! me all the way around, can't say enough great things about him! More

Very responsive to questions and issues. I have purchased my last 4 vehicles from Estero Bay and will continue to do so as long as thy keep up the good work. I have purchased my last 4 vehicles from Estero Bay and will continue to do so as long as thy keep up the good work. More

Great staff and thanks Andrew and JR for job well done. I will be back to you for my next car. I will be back to you for my next car. More

I waited a long time to get a sensor/ camera replaced. I was told that the part would arrive the following day through FedEx: however, Mario, our service advisor called me the next day with an excuse sayi I was told that the part would arrive the following day through FedEx: however, Mario, our service advisor called me the next day with an excuse saying that the technician was sick and they could not get to it. The following days, excuses like the package is arriving late we used. On the fourth day I was told that because the package arrive late, it was going to be done until the following week. The job got eventually done. I would recommend for advisors to improve on communication skills and trustworthiness. I had to call multiple times to get the job done. More

Very accommodating for getting my Equinox in for service last minute while I waited, great job last minute while I waited, great job More

Friendly people working hard to satisfy my needs. Found the model that met my needs and a color I liked. Found the model that met my needs and a color I liked. More

Had oil filter change and tire rotation. Had appointment for 9:30. Waited for completion took 50 min. Great.Will return. Had appointment for 9:30. Waited for completion took 50 min. Great.Will return. More

I have purchased 5 vehicles from the dealership and even brought my son in to buy a vehicle. I have never had a bad experience. The service is top notch and Will Barios has always done my paperwork and has brought my son in to buy a vehicle. I have never had a bad experience. The service is top notch and Will Barios has always done my paperwork and has always been able to get me the pricing and deals I am looking for. I specifically ask for him because he really does a fabulous job! I am lifelong customer of Estero Bay Chevy! More