Estero Bay Chevrolet

Service rep kept me well-informed and compensated for the exceptionally long wait time. Good communication. exceptionally long wait time. Good communication. More

Christopher Bargnesi assured me with check in and check out. Chris was super helpful with making sure my vehicle was update with all the new updates. out. Chris was super helpful with making sure my vehicle was update with all the new updates. More

The service dept communicated well and solved my problem right away. Nice Job all around. right away. Nice Job all around. More

As The service staff were friendly and courteous. The LOF was done in a timely manner. The LOF was done in a timely manner. More

Our salesperson, Sonia, was very professional and knowledgeable who also sold us our Blazer last year. We are also very pleased with the Service Department. knowledgeable who also sold us our Blazer last year. We are also very pleased with the Service Department. More

My service representative Chris was thorough and informative. I was pleased with my experience thank you. informative. I was pleased with my experience thank you. More

Thumbs down. Your service people communicate horribly in my case with each other which leads to arguments, misunderstandings and customers being very upset. Jahei Your service people communicate horribly in my case with each other which leads to arguments, misunderstandings and customers being very upset. Jaheim and Marco on the servic appear to care, but they are horrible, are not proper trained. It’s very very obvious. If they went to the training meetings then they did not pay attention very well More

I only service my cars, even non GM at Estero Bay Chevrolet. They service department is the best. Huge thanks to all service advisors and special to Mark. You guys are the best! Chevrolet. They service department is the best. Huge thanks to all service advisors and special to Mark. You guys are the best! More

The staff. Was respectful, knowledgeable and friendly. The waiting area was comfortable, clean and quiet. Was respectful, knowledgeable and friendly. The waiting area was comfortable, clean and quiet. More

There is a quiet, deliberate deception happening inside Estero Bay Chevrolet, and if you aren't paying close attention, you won't realize you’ve been bled dry until it’s far too late. I walked into this Estero Bay Chevrolet, and if you aren't paying close attention, you won't realize you’ve been bled dry until it’s far too late. I walked into this showroom as a highly qualified buyer with a transparent, official Capital One pre-qualification in hand. We negotiated terms, but the moment it came time to finalize the paperwork, the atmosphere changed. My salesperson, Jay, and his finance team began aggressively pushing a bloated monthly payment. Their explanation was delivered with practiced ease: "the bank came back high because of your credit profile." It was an attempt to make me doubt myself, to make me feel small enough to just sign the lines and stop asking questions. But when you shine a light into the dark corners of their operation, the narrative falls completely apart. I demanded to see the specific APR breakdown and the details of the Capital One hard pull. Suddenly, the slick communication turned into a brick wall. Jay claimed they were "unable to share the rate or application over text." Let it be known with absolute certainty: there is contractually and legally zero reason a dealership cannot provide a required Truth in Lending APR disclosure to a consumer. They weren't protecting a process; they were protecting a lie. While they were stonewalling me, the truth leaked out from the one place they couldn't control: my direct credit alerts. Estero Bay Chevrolet never even submitted my application to Capital One. While they looked me in the eyes and blamed my credit score, they were secretly shopping my identity behind my back to TD Auto Finance, Wells Fargo, and Fifth Third; hunting for a lender that would allow them to maximize a massive, hidden interest rate markup and pack my contract with invisible junk fees. They are running an underground bait-and-switch operation beneath a corporate smile. They would rather let a guaranteed, ready-to-sign sale walk right out the door into the Saturday morning sun than allow a customer to see the real math. To the General Manager reading this: your team let a clean, done deal walk away today because they got caught red-handed running a cheap hustle, and they were too cowardly to face the music when unmasked. To the public: do not step foot on this lot. They do not see you as a customer. They see you as prey, and they count on you being too blind to see the trap. Stay far, far away. More