Estero Bay Chevrolet

There is a quiet, deliberate deception happening inside Estero Bay Chevrolet, and if you aren't paying close attention, you won't realize you’ve been bled dry until it’s far too late. I walked into this Estero Bay Chevrolet, and if you aren't paying close attention, you won't realize you’ve been bled dry until it’s far too late. I walked into this showroom as a highly qualified buyer with a transparent, official Capital One pre-qualification in hand. We negotiated terms, but the moment it came time to finalize the paperwork, the atmosphere changed. My salesperson, Jay, and his finance team began aggressively pushing a bloated monthly payment. Their explanation was delivered with practiced ease: "the bank came back high because of your credit profile." It was an attempt to make me doubt myself, to make me feel small enough to just sign the lines and stop asking questions. But when you shine a light into the dark corners of their operation, the narrative falls completely apart. I demanded to see the specific APR breakdown and the details of the Capital One hard pull. Suddenly, the slick communication turned into a brick wall. Jay claimed they were "unable to share the rate or application over text." Let it be known with absolute certainty: there is contractually and legally zero reason a dealership cannot provide a required Truth in Lending APR disclosure to a consumer. They weren't protecting a process; they were protecting a lie. While they were stonewalling me, the truth leaked out from the one place they couldn't control: my direct credit alerts. Estero Bay Chevrolet never even submitted my application to Capital One. While they looked me in the eyes and blamed my credit score, they were secretly shopping my identity behind my back to TD Auto Finance, Wells Fargo, and Fifth Third; hunting for a lender that would allow them to maximize a massive, hidden interest rate markup and pack my contract with invisible junk fees. They are running an underground bait-and-switch operation beneath a corporate smile. They would rather let a guaranteed, ready-to-sign sale walk right out the door into the Saturday morning sun than allow a customer to see the real math. To the General Manager reading this: your team let a clean, done deal walk away today because they got caught red-handed running a cheap hustle, and they were too cowardly to face the music when unmasked. To the public: do not step foot on this lot. They do not see you as a customer. They see you as prey, and they count on you being too blind to see the trap. Stay far, far away. More

Finance rep talked me into buying a prepaid maintenance plan saying it included transmission fluid change. I asked him for a document that detailed the coverage but he said he and the dealership did not ha plan saying it included transmission fluid change. I asked him for a document that detailed the coverage but he said he and the dealership did not have that. So I agreed to the three year coverage at over $1800 total. The next day I discovered it only included oil changes. I had to talk with the GM to get things moving to remove that coverage. I also told the finance guy I wanted to pay off the loan in a couple of days which I am ready to do now but he is not replying to my email. I am extremely unhappy with the initial finance experience and with no response today. More

Rick and Rocco helped me tremendously! !! They were patient and assisted me with my purchase. I’m looking for forward to working with them again in the future!!! !! They were patient and assisted me with my purchase. I’m looking for forward to working with them again in the future!!! More

Edgar berrios was excellent. He told me it would be a 90 minute wait - which I was good with - but complete in 1 hour. Kept me informed and would work with him again!! He told me it would be a 90 minute wait - which I was good with - but complete in 1 hour. Kept me informed and would work with him again!! More

My husband and I purchased two vehicles in the same day. We are so happy with our salesman, Robert. We are so happy with our salesman, Robert. More

Great experience with all the staff and salesmen. Will highly recommend to anyone looking to buy a vehicle. My wife and I bought 2 vehicles and salesman was so good to us. Didn’t feel pressured at al Will highly recommend to anyone looking to buy a vehicle. My wife and I bought 2 vehicles and salesman was so good to us. Didn’t feel pressured at all. More

The dealership and salesperson George were excellent my name. My problem is with the service desk. I ordered some side rails and was quoted $200 for installation when the port came in and I went to have in name. My problem is with the service desk. I ordered some side rails and was quoted $200 for installation when the port came in and I went to have installed the service guy Mario tried to charge me $400. I told him that was not correct. They quoted me 200 and then he complied and it ended up being $213 but I feel he was trying to up the price to increase his commission on labor. I do not feel that is all at all proper. This one thing convince me not to go back to the dealership for any repairs other than a warranty issues. I'll see you like they definitely try to take advantage of me.Bad business practice. More

This is my third brand new car I have bought from this dealership. Everyone is great from sales to service. dealership. Everyone is great from sales to service. More

Dealership is run very professionally and treats customers well. They can handle all repairs with expertise. Only drawback is the time required to get repairs performed. customers well. They can handle all repairs with expertise. Only drawback is the time required to get repairs performed. More

don't even bother, they all hide fees and are not forth coming with hidden fees. coming with hidden fees. More