Estero Bay Chevrolet

Finance rep talked me into buying a prepaid maintenance plan saying it included transmission fluid change. I asked him for a document that detailed the coverage but he said he and the dealership did not ha plan saying it included transmission fluid change. I asked him for a document that detailed the coverage but he said he and the dealership did not have that. So I agreed to the three year coverage at over $1800 total. The next day I discovered it only included oil changes. I had to talk with the GM to get things moving to remove that coverage. I also told the finance guy I wanted to pay off the loan in a couple of days which I am ready to do now but he is not replying to my email. I am extremely unhappy with the initial finance experience and with no response today. More

Rick and Rocco helped me tremendously! !! They were patient and assisted me with my purchase. I’m looking for forward to working with them again in the future!!! !! They were patient and assisted me with my purchase. I’m looking for forward to working with them again in the future!!! More

Edgar berrios was excellent. He told me it would be a 90 minute wait - which I was good with - but complete in 1 hour. Kept me informed and would work with him again!! He told me it would be a 90 minute wait - which I was good with - but complete in 1 hour. Kept me informed and would work with him again!! More

My husband and I purchased two vehicles in the same day. We are so happy with our salesman, Robert. We are so happy with our salesman, Robert. More

Great experience with all the staff and salesmen. Will highly recommend to anyone looking to buy a vehicle. My wife and I bought 2 vehicles and salesman was so good to us. Didn’t feel pressured at al Will highly recommend to anyone looking to buy a vehicle. My wife and I bought 2 vehicles and salesman was so good to us. Didn’t feel pressured at all. More

The dealership and salesperson George were excellent my name. My problem is with the service desk. I ordered some side rails and was quoted $200 for installation when the port came in and I went to have in name. My problem is with the service desk. I ordered some side rails and was quoted $200 for installation when the port came in and I went to have installed the service guy Mario tried to charge me $400. I told him that was not correct. They quoted me 200 and then he complied and it ended up being $213 but I feel he was trying to up the price to increase his commission on labor. I do not feel that is all at all proper. This one thing convince me not to go back to the dealership for any repairs other than a warranty issues. I'll see you like they definitely try to take advantage of me.Bad business practice. More

This is my third brand new car I have bought from this dealership. Everyone is great from sales to service. dealership. Everyone is great from sales to service. More

Dealership is run very professionally and treats customers well. They can handle all repairs with expertise. Only drawback is the time required to get repairs performed. customers well. They can handle all repairs with expertise. Only drawback is the time required to get repairs performed. More

don't even bother, they all hide fees and are not forth coming with hidden fees. coming with hidden fees. More

Requested a Voltec capacity test for my 2019 volt. The range has decreased significantly, and I wanted to check the Voltec battery while under warranty. I was offered an appointment for 11:00 AM on The range has decreased significantly, and I wanted to check the Voltec battery while under warranty. I was offered an appointment for 11:00 AM on a Saturday. I asked how long the capacity test would take, and the advisor explained that a capacity test would take approximately four hours. She also explained that I would probably need to return on the next business day to pick up the car. This all worked, so I set up the appointment. I arrived at 10:45 AM on Friday. When I checked the car in, the service advisor asked me if it was the 12V battery or the Voltec that was problematic. I reiterated that it was the Voltec battery and asked if it would be ready this afternoon or next business day. The service advisor cautioned me that the EV tech was very busy, and it could be even two business days. This surprised me, as I had an appointment. This was a long weekend, so I checked the app Tuesday morning, and I noticed that my car had not been evaluated. In fact, it wasn't even inspected until sometime after 10:00 AM on Tuesday. Again, why set up a diagnostic appointment time if you don't intend to keep it? At 1:21 Tuesday afternoon, I received a text indicating that the car wasn't "throwing any codes." I asked if they had run the capacity test. When I didn't receive a response, I requested the capacity test report. No reply. I eventually spoke with the service advisor, who seemed unsure about why I was bringing the car in. It appeared to me that they had never run a capacity test on the car. I reminded him about the four-hour quote when the appointment was scheduled due to a Voltec test. I also reminded him that himself asked me if it were the 12V or Voltec battery. I reiterated that I needed an evaluation of the Voltec battery. He agreed (again). The next morning, I received a video recording of someone hold a cell-phone camera to a screen showing me the voltages of some of the cells of the battery. I never did receive a report; I infer that the cell-phone video represented the report that I requested. I drove down and picked up my car without incident that morning. I purchased my car at Estero Bay Chevrolet in 2019. I pass two GM dealers to have my car serviced there, even though I live in Cape Coral and the dealership is in Estero. This time was very different. The dealership has been sold to a new owner, and I am questioning whether this was a one-off negative experience or the new normal. I can't speak to that, but I won't be driving to this dealership for service from Cape Coral any longer. Heck, I don't know if I would drive to it if I lived in Estero. More