Estero Bay Chevrolet

dishonest sales practices I purchased a 2015 GM Silverado from Estero Bay Chevrolet in March 2015. After about a year I noticed that the wheels were becoming discolored and pit I purchased a 2015 GM Silverado from Estero Bay Chevrolet in March 2015. After about a year I noticed that the wheels were becoming discolored and pitted. When I recently tool the vehicle in to Lou Bachrodt Chevrolet, I reported this and asked that the wheels be replaced under warranty. They inspected the wheels and agreed to replace them. However when the wheels were delivered to the dealer, they were not the wheels that were on the truck. They reported that the selling dealer must have swapped the wheels that were supposed to come with the truck for less expensive wheels and I needed to contact the selling dealer, Estero Bay Chevrolet. I contacted Pat Denson, the General Manager of Estero Bay Chevrolet and informed him. He said he would investigate and get back to me. After 2 weeks, I called him 8 times over a one week period and he would not return my call. I them called General Motors customer service to report this on Oct 11th. The representative was very helpful and said she would investigate and get back to me. She called me back a couple times and told me that she could not get a respond from Pat or the GM regional person so she was escalating the issue. As of today I have no response. I have the window sticker that states one type of when and the truck that has another less expensive type, which is obviously inferior. Now for some back ground on when I purchased this vehicle. I was in the market for a late model pickup truck with specific features and in no rush. I found an good match on line at Estero Bay Chevrolet. I called them, review the details and payed a $5000 deposit for them to hold until I could make the 2 hour drive to buy the truck. After a day, the sales person called and said, “the truck actually has cloth seats , is that OK?” I said no, the listing clearly says leather. After some back and forth they agreed to put in leather seats. A few days later when I showed up to get the vehicle, it was an Extended Cab, NOT an Crew Cab as shown in the photos and describe in the listing. The sales guy said sorry nothing he can do and tried to convince me it’s not that big of difference. I asked to speak to the General Manager and made it clear I was very upset with the bait and switch and I would be writing letters and reviews based on this. He then made my a very good offer on a new truck. I told him I would get back to him within a week. I went and picked up the truck, the following week. Based on the 2 issues described above, I would conclude that Estero Bay Chevrolet and specifically the General Manager have ethical issues. I believe in both cases they were obviously deceptive. More

Always great Very professional, no high pressure, no silly claims or stupidity. The owners are very professional and its always a pleasure to come in. Its worth th Very professional, no high pressure, no silly claims or stupidity. The owners are very professional and its always a pleasure to come in. Its worth the time. More

considering a Corvette I was considering buying a corvette over a challenger set. After negotiating with the salesman for a couple of days, I ended up buying a 2016 ZO6. I was considering buying a corvette over a challenger set. After negotiating with the salesman for a couple of days, I ended up buying a 2016 ZO6. More

Great Dealership The staff is very warm and inviting. I always have a great experience when I am there, even if I am just there for an oil change. The staff is very warm and inviting. I always have a great experience when I am there, even if I am just there for an oil change. More

Jose in Service Jose in service is great, he has exceptional customer service and communication skills. The Driver is also a really nice guy and was a pleasure to tal Jose in service is great, he has exceptional customer service and communication skills. The Driver is also a really nice guy and was a pleasure to talk to. Thanks, Pete More

Great experience. Showroom worked with me to find an acceptable price. I love the car and Avi, our salesman, was nice to work with and very helpful. Showroom worked with me to find an acceptable price. I love the car and Avi, our salesman, was nice to work with and very helpful. More

Best dealership in the U.S. of A.! Hands down the best dealership there is! From parts to service to sales Estero Bay Chevrolet is #1! I pass many dealerships on my way to Estero Bay Ch Hands down the best dealership there is! From parts to service to sales Estero Bay Chevrolet is #1! I pass many dealerships on my way to Estero Bay Chevrolet and it's because they treat their customers the best! More

Great Dealership/Service Depart Especially for Corvettes Service Department is outstanding. Took me before my scheduled appointment, Mentioned there was a recall and asked if I'd like it handled at the sam Service Department is outstanding. Took me before my scheduled appointment, Mentioned there was a recall and asked if I'd like it handled at the same time. They accomplished everything in less than the estimated time I was given Car was returned clean and in perfect shape. Really an excellent experience as always. BTW, great lounge w/ refreshments (coffee brewed by the cup), cookies, Donuts, Wi-Fi, HP computers for customers to use, Flat screen TV. Also plenty of new Corvettes to lust over. A+++++ More

very professional,and helpfull made deal quickly and at satisfied price. Dealership is close to my address and my son is a auto mechanic and recommended them, Very satisfied made deal quickly and at satisfied price. Dealership is close to my address and my son is a auto mechanic and recommended them, Very satisfied More

Star car treatment! ALWAYS efficient service and accurate diagnostics. Top notch service advisor, Jose , always makes sure we are satisfied and sees to it that we don't h ALWAYS efficient service and accurate diagnostics. Top notch service advisor, Jose , always makes sure we are satisfied and sees to it that we don't have to wait any longer than necessary. We never have felt that services suggested were not indeed appropriate. More