EuroMotorcars Devon

My scheduled service appointment, for my annual state inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did not hear from the dealer at 3:30pm, I called and spoke to Ed Torr who told me that he was just about to call me stating my car has an oil leak and will need an extensive repair which would cost about $1,600. I said I haven't noticed any oil leaks and he said " you wouldn't notice the leaks since it is interior and the sealing case needs to be replaced. Last year, a similar instance happened, that is they told me that I needed 4 new tires, which I agreed to. My reasons for giving the ratings above are 1) the are not honest and upfront with their evaluation, 2) they do not communicate with the customer, on a timely basis, so you can make a more informed decision, 3) beacuse my car was already in their possession, I felt helpless for the fear that they could damage my car, 4) they did not provide me with optioins or a payment plan. Of note, my car is a 2008 C class with 38,090 miles in great condition, it is garage kept at home and at work, the car is driven for 15 miles roundtrip per day. My warranty expired 3/17/2012. So, in other words, they took me for a ride, yet again. But I will not be going back to Euro Motorcard in Devon loaccted at 214 W. Lancaster Ave, Devon. More

I have had an Mercedes-Benz off and on for the past 10 years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so ta years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so taken advantage of i was overcharge $500 For what you call a (visual diagnostic) test and at this time I still don't know what's wrong with my vehicle. I am utterly and completely turned off by this disgusting display of what you call customer service and I am seriously considering up giving up my Mercedes-Benz altogether. I purchased these high-end cars not only for the prestige but because I expect good customer service when I had complications. I took my vehicle to The dealer ship in Devon to get a diagnostic test and was told it was giving a visual diagnostic test which eventually cause me to the tone of $500 . I took it to the professionals Expected to be treated with professionalism which I have not .This type of unprofessionalism is not acceptable and shouldn't be tolerated by Mercedes-Benz or the consumer I can only hope other paying customers having experienced such disrespect Paying for service is expected but paying for nonservice is ridiculous and to the point of being absurd.... More

I shopped many pre-owned Mercedes Benz stores and by far the best experience we ever had , no games and very clean cars and the sales manager Charles delivered what he promised !! the best experience we ever had , no games and very clean cars and the sales manager Charles delivered what he promised !! More

Drove 225 miles to evaluate a cpo Benz to find it had 3000 more miles on it than as advertised. Based on the overall appearance and the test drive, I purchase the car. When home, i discovered that many i 3000 more miles on it than as advertised. Based on the overall appearance and the test drive, I purchase the car. When home, i discovered that many items that should have been corrected during the cpo inspection process had not occurred. The windshield washer bottle was empty, the spare was almost flat and the engine air filters were dirty. When I expressed concerns about this, they volunteered to pay for an inspection by my local mb dealer. I followed through with the suggestion and informed them of the inspection cost. Five weeks later and no reimbursement has appeared. Very poor customer service and respect. More

Worse experience ever. I would not suggest going to this dealership. The sales people do not know there product and were caught in a lie. Go figure once you buy you are stuck. They also did a horrible job d dealership. The sales people do not know there product and were caught in a lie. Go figure once you buy you are stuck. They also did a horrible job detailing the car. When we brought the car home we learned that the electronic blind in the back was broken so we had to take it back the next day. This should not happen when you buy a car! Later in the week we learned that one of the lights was out. They should of fixed this before it was bought! I could go on about them, but I won't. Do not buy from them. My suggestion get a quote on a car you like and take the quote to another dealership to see if they will match the price. More

Michael Davis always makes my service experience so pleasant. He is efficient and always makes sure I am taken care of in a timely fashion. I usually drop off my car on the way to work and pick up af pleasant. He is efficient and always makes sure I am taken care of in a timely fashion. I usually drop off my car on the way to work and pick up after my work hours. Michael makes sure I get checked in and get my loaner car so my drop-off visit is quick. The car loaner representative is also so quick and helpful. Everyone that I come in contact with at the dealership makes my entire visit a pleasant one. From the woman who sends me a confirmation of my appointment to the the woman who collects my payment ...all are wonderful! I would highly recommend Michael Davis and all other associates at EuroMotorcars Devon!! More

Bob provided excellent service. He listened to what I wanted in a vehicle and got me a car in my price range. I left happy wanted in a vehicle and got me a car in my price range. I left happy More

What I like about this dealership: The dealership is What I like about this dealership: The dealership is stunning and well located. On the rare occasion that I must wait there is a full bar of snack What I like about this dealership: The dealership is stunning and well located. On the rare occasion that I must wait there is a full bar of snacks, beverages, TV, and wifi. I had even heard that this dealership has high end wine tastings in the afternoon's & evenings. My car always returns cleaner than I left it. The contact I have there Adam is professional, very responsive, and gets the job done each and every time I have had my car in for a routine service or repair over the past two years. The staff is not only courteous to their clientele but also to each other. It is truly a pleasure to do business with facility. More

My overall experience with this dealership was fantastic, Kim Rodriguez was very professional and he was a big help when it came to finding a vehicle that I was searching for. I would recommend t fantastic, Kim Rodriguez was very professional and he was a big help when it came to finding a vehicle that I was searching for. I would recommend this dealership to everyone because they care about the buyer's satisfaction, and they make you feel special, I honestly felt like a part of the family. "THANKS KIM" More

Purchased Mercedes C-300 over the phone by talking to Bob Ashman. Very pleasant experience, no haggling, good deal. Drove to Devon from Sterling, VA to pick up my car 2 days later. Was in and out in 1 hour w Ashman. Very pleasant experience, no haggling, good deal. Drove to Devon from Sterling, VA to pick up my car 2 days later. Was in and out in 1 hour with all paperwork completed. Received my Virginia tags in 2 weeks by Fedex. Could not be happier with the service. Northern Virginia Mercedes dealers drove me crazy with their tactics and prices. Highly recommend Bob. Bob Ashman bashman@eurodevon.com Mercedes Benz Star Certified Sales Consultant EuroMotorcars Devon 214 West Lancaster Ave. Devon, PA 19333 610-687-1500 ext.1019 484-581-1019 direct 610-254-0654 fax More