Justin initially contacted me via email about the car I was interested in. I was a first time car buyer and the experience was overall fantastic. It was smooth, efficient, unambiguous on terms, patient, and honest in everything they spoke about. I never felt pressured, pushed, or rushed to buy. Sam, the finance manager, was extremely helpful in explaining all of the things I did not fully understand during the signing process as it was my first car buying experience. I did not have an appointment yet was treated and accommodated as any other customer would be. Justin assured me I would get my lower APR% through the TrueCar buying program even though there were complications in the process for this along with a statement saying I could come back to get my vehicle touched up by the detailer! It's the little things that sometimes mean the most - they went above and beyond to fulfill my "must-haves" in a vehicle and for an overall wonderful car buying experience.