Evergreen Chevrolet

When I went in to the dealership I had no faith that any one could help me, I was starting to think that my situation was impossible to get out of. Not only did Chris work with me, but he made the best deci one could help me, I was starting to think that my situation was impossible to get out of. Not only did Chris work with me, but he made the best decisions he could, and taught me a lot about what choices I was making. I had very little knowledge about buying cars, until working with Chris. He even got me more than I thought. There was no pressure while working with Chris, and he tried everything he could to help me. He also put me into a beautiful Jetta, ("my dream car") I love my car, and I loved working with the team. Thank you so much Chris. As for the man I worked with in financials, Michael. He got me a great deal, and saved me a lot of money. I couldn't have gotten out of KIA lease if it wasn't for this team. Thank you so much! I would refer these men to anyone! They were great and very genuine. More

My son had accepted his first job in Issaquah Wa. after graduating college. We were traveling from Virginia and had to get a car and residence in short notice. I found your dealership online and called i graduating college. We were traveling from Virginia and had to get a car and residence in short notice. I found your dealership online and called in hopes of obtaining transportation for my son soon upon arrival in Issaquah. I was warmly greeted on the phone by Mr. Otake and was assured that he would be able to accommodate our needs. Chris not only kept his word but had all the paperwork and a brand new 2013 Chevy Camaro ready to go when we arrived from the airport still with luggage in hand. We were quickly attended to and were driving away in my sons new car within the hour. Mr. Otake is a consummate professional and sets the standard for what I feel service and sales representatives should strive to achieve and emulate. This is why I will HIGHLY recommend Michaels Chevrolet Of Issaquah to any and all in the future! More

Casey and Bill worked it out for me to get a more dependable vehicle for my growing home business. They have been great to work with and I appreciate all that they did to get me into a decent car to dependable vehicle for my growing home business. They have been great to work with and I appreciate all that they did to get me into a decent car to carry me through the next several years. More

We are very happy with the customer service we received and with the 2013 Camaro 2SS we purchased. The whole experience was easy and was a lot of fun. We highly recommend Chris Otake and Michael's Chevrole and with the 2013 Camaro 2SS we purchased. The whole experience was easy and was a lot of fun. We highly recommend Chris Otake and Michael's Chevrolet of Issaquah. Thank you! Gary and Dawn P More

I can't believe I'm writing a glowing review of a used car salesman and the dealership he works with. Salesman Bill Boston and Michael's Chevrolet of Issaquah have totally blown my predjudices again used car salesman and the dealership he works with. Salesman Bill Boston and Michael's Chevrolet of Issaquah have totally blown my predjudices against used car salesmen! Having been hounded at other dealerships, I walked in and said I only wanted to see the inside of a Chevy HHR, but didn't want to buy. Bill showed one to me. He didn't ask for my info or bug me. I was so surprised that I asked him for his business card. A couple of days later I asked for a test drive. Again he didn't pressure me or bug me with phone calls afterwards. A couple of days later I made a phone offer, he called me back an hour later, and with a slight adjustment the deal was quickly reached. I came in with a cashier's check, there were no hidden fees and I went home a happy camper. Funny, but I kind of felt sorry for Bill, thinking that with how nice he was, he must now make much money in sales. When I picked up my car, I was pleasantly surprised to see that Bill had an award on his desk for top salesman of 2012. Nice guys do finish first! And it wasn't just Bill that was genuinely friendly and low pressure. My "Certified Pre-Owned Vehicle" needed a few things fixed on it. There were no hassels about getting it fixed even though the dealership already had my purchase money in hand. The things were quickly fixed with no hidden fees. The people in the parts and service departments as well as the cashier were genuinely friendly. (Not just the fake friendlyness that people have to give customers.) I would recommend salesman Bill Boston and Michael's Chevrolet of Issaquah to anyone!!! More

I wanted to share with you my experience at the Chevrolet of Issaquah dealer, I dropped off my car at the dealership on a Friday to have a few concerns looked at(getting to hot, squeak from rear passenger si of Issaquah dealer, I dropped off my car at the dealership on a Friday to have a few concerns looked at(getting to hot, squeak from rear passenger side, 50k maintenance). I received a call later that day stating that they had looked at my corvette and discovered that my radiator had been damaged and was leaking, I was told that a representative from my warranty company needed to verify what parts needed to be replaced in association to the problem and that this would take place within 2 business days. due to the weekend this meant it would take until Tuesday to get approval to order parts, I also was told that the rear squeak was due to loose nuts in the rear suspension and that they had inspected the struts as well and thought I might need to replace them due to a small amount of seepage. I then waited until I was called back on Tuesday to get confirmation as to what work needed to be done and what parts I might need to purchase myself that were not going to be covered under the warrant, when I received the call I was told that the warranty company was going to cover all the necessary parts for the radiator repair and that while my rear struts where showing a little seepage it was not deemed necessary for me to replace them yet, I was instructed that my parts were on order and that I could expect my car to be ready on Friday. when Friday arrived I waited for a call to let me know my car was ready, when 3pm came and I had not received a call I finally called the dealer to ask about when I could pick up the car, I was told that my service writer was gone but the person I spoke to checked on my car for me, when they checked they stated that my car was not being worked on do to parts not having arrived and that parts were expected on Monday, I was surprised to hear this to say the least having not received any communication to say that my car had been delayed, I hung up and after a few minutes of stewing over the lack of communication I called back and asked to speak with the service manager(Steve), after a few minutes on hold Steve answered and I spoke with him about how disappointed I was with the lack of communication and that I was going to be without my car for another weekend(A beautiful sunny one at that), Steve had no answers for me on why I had not received a call but did apologize and tell me he would look into it and call me back in 10 or so minutes before ending the call, He called me back about 10 minutes later and stated that one of the parts ordered had been the wrong part which caused the delay he again apologized about the delay and lack of communication but did nothing more to assuage my disappointment before ending the call. about 30 minutes later I then received a call from my service writer to apologize and state that he had to leave early to go somewhere and that my car would be a top priority on Monday. Monday finally arrived and they completed the work on my car. I went in to pick up the car and when I arrived I was told everything was fixed and the car was good to go. I was not offered any additional discount or services for the delay. after I paid for the work done I started to leave and then decided that lip service apologies where not enough to make me happy I returned to speak with Steve, after a conversation with Steve it was agreed that they would sign off on a track inspection for my car without charge (all the inspection should have been part of the 50k anyway). my service writer then went to talk with the mechanic and get the agreed form filled out and I thought everything was going to be fine, about 5-10 minutes later the service writer returned and stated that the mechanic would not sign off on the car due to the seeping rear struts, needless to say I was surprised by this as they had told me I didn’t need to replace them yet. I again spoke with Steve and he asked me to make an appointment to bring the car back so they could go back over the suspension and get the mechanic to sign off, I agreed to this after some discussion and left a very disappointed customer. since that discussion I have not returned to the dealer as I have no faith that I am being told the truth about issues with the car. a few other things that upset me further after leaving the dealership were that the mechanic failed to properly clean out the spilled coolant after his work and I spent the next few days smelling antifreeze burning off inside my engine compartment and as it turned out the squeak that he claimed to have fixed was not fixed and has continued to get worse. to say I don’t trust this dealership is an understatement and despite the offer of a free track inspection I still have not and will not return to this dealership to have any further work done to my Corvette. More

My car purchase with Michael's Chevrolet of Issaquah was a pleasure, and I have Chris Otake to thank for that. Buying a new car can be an overwhelming experience, and I spent quite a few hours and d was a pleasure, and I have Chris Otake to thank for that. Buying a new car can be an overwhelming experience, and I spent quite a few hours and days shopping the dealerships, but I returned to Chris at Michael's Chevrolet because I knew I would get all my questions asked in a straight-forward manner. I think I must have asked him the same question over and over again as there was so much information I was gathering, and each time he would answer my questions in detail and with patience. No question was a dumb one. He wanted me to undestand the car I was intersted in: from the engine to the trim. He listened to what I wanted ans didn't pressure me. Not only is Chris knowledgeable, a seasoned Chevrolet expert, he is also easy-going and enjoyable to talk to - important qualities in a salesman. I had been dreading shopping for a new car expecting the annoyance of high-pressure sales, but Chris made my car buying experience a stress-free and pleasant one. I drove away in my brand new Sonic a happy Chevy customer! More

Needed to replace a totaled Chevy Cruze and visited this dealership to make it happen. They had a newer model year car than the one I had just lost at a price that was actually lower. Mr. Otake had me in dealership to make it happen. They had a newer model year car than the one I had just lost at a price that was actually lower. Mr. Otake had me in and out the door in just over an hour with a replacement vehicle. No high pressure sales, had exactly what I wanted and didn't try to upsell me into something I didn't need. I left that night 100% content with the car. This dealership reminds me of the Saturn dealers I was so familiar with for a decade, no shenanigans and no bullcrap and after a serious accident I can't tell you how much I appreciated that. More

This was a long distance deal. I asked the salesperson Brett Osaka's opinion on the car I was interested in and make the deal we both could live with. The offer was more than fair and the car was as good Brett Osaka's opinion on the car I was interested in and make the deal we both could live with. The offer was more than fair and the car was as good if not better then he reported. I must admit the experience was the best I have ever had with a dealership, staff was organized, extremely efficient and professional. The sale took place quickly and the paperwork was organized and the signing procedures very painless. Thank you Michael's Chevrolet and Brett Osaka for a great buying experience. Gary G. Gray More

We came to Michael's after a poor experience with Sunset Chevrolet in Sumner. Chris sold us our new 2013 Silverado, and he did it quickly, professionally, and without all the tricks that Sunset tried. Chris Chevrolet in Sumner. Chris sold us our new 2013 Silverado, and he did it quickly, professionally, and without all the tricks that Sunset tried. Chris kept us in the loop on every step they were taking. He gave us a fair price on a beautiful truck that we are incredibly happy with. I'm so impressed with the entire team's energy and enthusiasm for truly doing what's best for the customer. I trusted them, and I will definitely send friends to Chris and do business with him in the future! Thank you! More