Evergreen Chevrolet

I went to this dealer to purchase a used vehicle they had advertised on the internet. They advertised the vehicle with OnStar, but it did not have it despite the fact that I called ahead and asked specifical advertised on the internet. They advertised the vehicle with OnStar, but it did not have it despite the fact that I called ahead and asked specifically about that option. No problem, it was not a deal breaker for me. What was a deal breaker was the exceptionally negative attitude of the "Sales Manager" by the name of Tracy. He was exceptionally rude because I wanted to negotiate the price and the fees they wanted to charge. He tried to charge me $185 in "Government Fees" despite my showing them on the state website and my current vehicle registration that the fees for the vehicle would only be $35. Tracy also wanted to charge me a $150 "Document Fee" for completing the title paper work. Really - that is filling out a Bill of Sale and the title which is 15 minutes tops. He sat at his desk yelling to his sales rep that "this deal was not worth his time." I asked him why he would be so impolite as to say something like that loud enough for myself and everyone else in the building to hear it. He said "this is my business to run" and shrugged his shoulders. Needless to say, I left without buying a car and will now be the 20% in the 80/20 rule. I will now tell everyone I know not to buy a car from this dealership!! I know that individually I will not break the bank for this dealership, but at least I can publish my review for others to read. It's too bad that the sales rep, Alfredo, was actually very nice. I felt bad for him as a cash paying customer was walking out the door. By the way, I checked the ad for the vehicle as I was writing this review and it still lists the vehicle as having OnStar. More

Went in to see a used car that has been listed on their website over a month. When I got there the car was "loaned out". I felt a lot like I was a victim of bait and switch. I almost walked out right th website over a month. When I got there the car was "loaned out". I felt a lot like I was a victim of bait and switch. I almost walked out right then and there. Alfredo (salesman)was nice and friendly, although I caught him misrepresenting some facts about the differences in packages. I didn't like how much pressure that I got when I didn't want to buy one of the cars that I didn't like. I was made to feel like my opinion was not valid. I am surprised that I didn't leave. After negotiating over several different cars they finally came up with a price that I guess I could live with. I paid cash for the car but I still had to fill out a Credit Application form. I refused to disclose most of the information requested - if I am paying cash why do I need to disclose my salary, mortgage payment, and other debts? I was told it was a requirement for Homeland Security - I don't believe it. I told them that I did not want to have a credit check run - they had no right to do so when I was paying cash. I was most uncomfortable with the person who reviewed all of the paperwork with me and offered the extended warrantee and add-ons. When I politely declined he tried to make me feel stupid for doing so. I really did not appreciate his attitude - I almost felt like I was being bullied into taking the add-ons. He actually told me that I obviously had enough money and I could obviously afford it. Given the experience that I had, I don't know that I would enthusiastically encourage someone go to this dealer. If they do they really need to do their homework and know the specific models and packages and costs. This dealership seems to have all of the classic car sales schtick. More

First I will say that my husband had purchased a vehicle ($30,000 truck and paid extra for upgrades)from this dealership prior to this experience and we weren't overly impressed but decided to return upon g ($30,000 truck and paid extra for upgrades)from this dealership prior to this experience and we weren't overly impressed but decided to return upon getting a "black friday deals" email advertising $250.00 in gift cards for test driving an SUV that we were looking to purchase anyways. In another link in the email, there was an advertised Chevy Traverse with a price listed at $31,399, then a rebate of $2000, making the sale price $29,399. In the corner of the ad was a blurb stating 0% financing for 60 months or $2500 cash back. When we arrived, I test drove the traverse and we sat down to negotiate the overall purchase price based on my trade in and money down. Our first clue should have been when the sales guy, Alfredo, had no idea what ad we were talking about. I pulled it up on my phone and it still didn't ring a bell for him. Then we were told that the people who do their internet ads made a mistake. When we pointed out that wasn't our fault and they needed to honor the printed price we were told that we would have to choose between the rebate or the 0% interest, even though that wasn't printed anywhere in the ad (and, yes, we triple checked for any fine print). Alfredo then proceeded to tell us that the ads are supposed to be confusing. He then went to speak to a manager and apparently spoke to two. John (a manager, mind you) had no idea about the ad either! A different manager then told Alfredo he would need to honor the printed price. This prompted John and Alfredo to change the financing to make us pay 4.99% interest even though I had specifically requested and qualify for the 0% interest. After over 3 hours of pointing out the inconsistency in the ad and "negotiating" a price, John walked over told my husband, "I can explain the ad but I don't have to" and then told us that they had given us their final offer and that if we weren't happy then we should leave, basically kicking us out of the dealership. I was completely offended especially since we were merely asking that they honor their ADVERTISED price. We left...and found an upgraded version at Gamblin in Enumclaw for the same price. We will be shopping there from now on. More

Do Not Buy Here - What Happened to Me I drove a 100 Do Not Buy Here - What Happened to Me I drove a 100 miles from home to visit Michael's Chevrolet that had a Silverado that I was interested in. Do Not Buy Here - What Happened to Me I drove a 100 miles from home to visit Michael's Chevrolet that had a Silverado that I was interested in. My initial contact with the salesman was unremarkable but throughout the day turned discouraging. For instance when I inquired how long they had this 2009 truck the salesman said, "Not long at all." Later, I saw the dealer invoice showed the truck had shipped in April of 2009 (It was May 2010). I pointed this out and the salesman back peddled and asked the manager if it's possible they've had the truck that long. After that he downplayed the age of the truck, claiming it was no big deal and that the truck will sell. At another point in the negotiations the salesman brought up that the backholding on the truck, "was $482" when in fact I knew that number to be closer to $1100 but I didn't bother saying anything. Here's the worst part. To finish negotiations I made out a check for $30,000, put "Paid in Full" in the memo line and wrote, "$30,000 - Let's get this '09 xxxxxx off your back!" on the invoice. The salesman looked over the check, looked over the invoice and chuckled at the joke. And with a big smile shook my hand and my wife's hand. He then brought over some paperwork to sign. First a privacy policy, then a receipt of privacy policy then the sales contract. He wanted me to sign it, but I looked it over and saw that it didn't have a total price on it. I asked him to put the total on the sales contract and when he came back with the contract it read $31,447 - a full $1,447 over the agreed upon price! I pointed out the check and the invoice price and he acted as though he hadn't seen them before. He then proceeded to accuse me of, "trying to sneak something in." I reminded him that he looked over both the check and the invoice with the $30,000 price clearly marked on both and that we shook on the deal. He said there was no way he was going to sell the truck for that. He then quickly gathered up the paperwork and walked away. That's the last we saw of him. After feeling disgusted for a few days, I contacted a local dealership about doing a dealer trade for truck. Even though the price is over $800 more, it was worth it to me to never have to deal with Michael's Chevrolet again. My local dealer said that they often do trades with Michael's and didn't think it would be a problem, however after the managers talked with each other, Michael's was not willing to trade, if the truck is going to me. What a total dick move. A month later, Michael's wanted a vehicle that was at my local dealership. My dealership then requested the Silverado I wanted and made the trade. Everything worked out in the end, no thanks to Michael's Chevrolet. For the use of shady tactics, outright lying, and just being xxxxx I recommend avoiding this place like the plague. More