Evergreen Ford Lincoln

Great Experience I purchased my first pick-up, F-150 XLT 4X4 a day before Thanksgiving from Evergreen Ford Lincoln. I couldn't ask for a better experience from this de I purchased my first pick-up, F-150 XLT 4X4 a day before Thanksgiving from Evergreen Ford Lincoln. I couldn't ask for a better experience from this dealership. Our salesperson Chris Reade was easy to work with, insightful, knowledgeable and made you feel at home. Evergreen Ford is professional, clean and super friendly. They have a great crew....the service department is all about customer service. More

Terrible Still have not yet received my car. Spent a whole day and don't come home with a car because I paid cash they dint trust me. I have bought three cars Still have not yet received my car. Spent a whole day and don't come home with a car because I paid cash they dint trust me. I have bought three cars and trucks there I will never go there again More

Intentional lies or honest mistake? i went in after seeing great ads but when i asked to see the car they said it was sold. so we checked out other comparable cars but as we were looking i went in after seeing great ads but when i asked to see the car they said it was sold. so we checked out other comparable cars but as we were looking i noticed the ad car i came in for was parked around blocked in! i checked the vin and yes it was it! i asked if it is sold, whats it doing still on the lot? their reply was that they input the wrong stock number.... needless to say, i lost all faith and left. More

Bait and switch These nasty folk are the sneakiest I've ever dealt with. Wouldn't sell listed car. Created fake mechanical problem with it to turn us toward other v These nasty folk are the sneakiest I've ever dealt with. Wouldn't sell listed car. Created fake mechanical problem with it to turn us toward other vehicles. We drove a long way and took the bait. They even hid the car after I demanded to see it and that i said I could fix what was wrong. They are devious crooks! Beware! More

Professional and personal people throughout dealership We came to the dealership looking for two things One was a sales associate that did what was asked of him and that was Chris Reade but recently psss We came to the dealership looking for two things One was a sales associate that did what was asked of him and that was Chris Reade but recently psssed who found what we wanted and was fair about everything. My last sales person has been our go to guy for 30 plus years recently passed leaving us looking for a new saless person and dealership and we feel like we found both at Evergreen Lincoln. More

Shady business practices for customer Ended up buying a truck with them and trading in a used car. My hope here is that others stay away from the dealership as my understanding is they wan Ended up buying a truck with them and trading in a used car. My hope here is that others stay away from the dealership as my understanding is they want to have lifelong customers who provide referral business. Working with them has been the complete opposite. Car Purchased Issues: > Smashed passenger mirror that had covers on it at the time of purchase > Oil drain bolt 1/2 from even being snug which resulted in leakage I tried to work with them after the purchase to replace the smashed passenger mirror. There ultimate response was "when I google, they have covers that are < $100". Well I appreciate you googling, however I was giving you an opportunity to say, oh geez we appreciate your business and will replace those mirrors. Trade In Car: > Knocked us down couple grand saying they needed to perform repairs which were going to cost them ~$2k. They ended up doing $0 repairs to the body and posted it as is for $5k above KBB. I went to these guys based on referrals from family and friends. My purchase was simple, I did not try negotiating with their ask price based on it being fair market value. They haggled me down on the trade-in. While I understand "that's business" it still needs to be publicly documented how the situation was handled. Ultimately all they had to do was pay $500 for the replacement mirrors and call it a day. Instead they told me how to google search. On a positive note: Finance guy is AWESOME! Direct seller was awesome as well. More

Awesome - honest, professional, good people to work with Evergreen Ford is an outstanding dealership that we highly recommend. Tomi, Chet, and Robert truly went above and beyond to provide top-notch customer Evergreen Ford is an outstanding dealership that we highly recommend. Tomi, Chet, and Robert truly went above and beyond to provide top-notch customer satisfaction. Our experience was smooth, enjoyable and stress-free from start to finish. Tomi is absolutely fantastic and was a true pleasure to work with. He is personable, knowledgeable and just an all around great guy. Tomi helped us find exactly what we were looking for and made sure to address all of our questions and needs every step of the way. If you are in the market for buying a vehicle, look no further- Tomi is your guy! Chet helped us with the purchasing process as well to make sure that everything worked out for us. He's friendly, down to earth, and has a great business approach. Chet did everything he could to make sure we were happy. Chet and Tomi were even willing to stay late on a Saturday night (well past closing hours) and come in early (before opening hours) to accommodate our schedule. Robert worked with us on the financing and options portion of the purchase. He's a really nice guy that's great with numbers and very thorough. He took the time to discuss options with us, and tailored them to meet our family's needs. Did I mention that we had our two very young children with us during the entire process? The dealership has toys for kids to play with, coloring pages and crayons to keep them busy and everyone was so nice to them. The Evergreen Ford team was honest, fair, hard-working and exactly what you'd hope for in a dealership. Naturally we were excited to buy a new vehicle, but it was also nice to know that we were buying our new vehicle from such a great group of people. When we were ready to buy another one in the future, we will definitely go back to Evergreen Ford. More

Salesman Mark Keeten let the dealership down I only dealt with one salesman and what a rude (expletive) he was. MARK KEETEN was his name. I called in with my wife to check out used f150s last Sa I only dealt with one salesman and what a rude (expletive) he was. MARK KEETEN was his name. I called in with my wife to check out used f150s last Saturday. Waiting on a work permit arriving in the next couple weeks before we inevitably purchase a 20k used truck. As soon as he realized he wasnt getting a sale that day (and probably not in the month of march to help him get his bonus), he could care less. Lost all motivation to talk to and help us ( I explained I'd never sat in or driven a full size pickup), essentially saying "go away so I don't miss the next sale". He yawned in front of us and didn't cover his mouth or apologize, took a call while I was mid sentence and explained it was a potential customer. THEN, called me back three days later asking if my work permit arrived and when I said no but explained I was still interested he cut me off mid sentence and said "I gotta call you back, I have a customer in front of me" (didn't stop him taking a call when I was sitting in front of him). Oh and he never called me back..... Mark, my name is Chris Hughes, please delete me off your calling list. I'll take my money elsewhere. More

Great Service The Service I currently receive on my Lincoln MKX and attention by the staff will be a major factor in purchasing a new Continental vs a Mercedes E cl The Service I currently receive on my Lincoln MKX and attention by the staff will be a major factor in purchasing a new Continental vs a Mercedes E class. The dealer is close to home ad the service exceeds what I get from my local Mercedes dealer on my other car. This service level was our reason for purchasing a Ford Escape AWD SE for our son to drive. More

Truly Humbled At 51 years old, I have been buying cars since I was 16. This is the very first time that I left a dealership in all of these years not only feeling a At 51 years old, I have been buying cars since I was 16. This is the very first time that I left a dealership in all of these years not only feeling as though I truly was given a great deal, but they went over and above to get me the deal I needed affording me the ability to purchase the Truck that I wanted. I arrived late in the evening and the dealership closed at 9:00. Chris Reade, Trevor Fawcett and Robert Whalley all stayed until nearly 10:30 to not only get the deal done with the Ford Credit, but to get me the interest rate that was necessary to place me in the Truck of my choice. Unlike the other dealers I had visited prior, who tried to place me in a lesser vehicle. The personal service by these 3 individuals, made the entire experience humbling. This was my 4th new Ford Truck I have purchased from 4 different dealerships since 2008. No matter where in the country I am, when it is time for my 5th, I will come back to this dealership. I am grateful to all of you. More