Evergreen Ford Lincoln

uesd car sales its been a long road with evergreen ford but to make a long story short here it go's well my experience at evergreen ford was not the best the first t its been a long road with evergreen ford but to make a long story short here it go's well my experience at evergreen ford was not the best the first time but after meeting and talking to the owner and express how thing didn't go so well Tony Rehn went on and beyond to make it right with me I really mean on and beyond something that I wanted think he would ever do after reading some review and I ended up getting my Shelby gt500 back that was awesome thank you I really do think that people have to have patience with them there running a big deal ship with lots of employee's and they are just like us humans and promise thing and says thing and sometime they forget but remember its a big business and there might not be good communication and who are we to judge so that's my story hope it help you people that have drought's about evergreen ford thank you for reading and GOD Bless More

Great experience...fast transaction I purchased a 2013 F-150, and the transaction was friendly and fast. The finance staff was quick and got me fantastic terms for my loan. My trade-in I purchased a 2013 F-150, and the transaction was friendly and fast. The finance staff was quick and got me fantastic terms for my loan. My trade-in price was fair. To those complaining about a trade-in value...if you want top dollar, sell it yourself...the dealership is a for profit organization. The aftermarket work I had done was done in a timely fashion, and a loaner was provided, More

My wife and I purchased a brand new Ford F-350 Crew Cab from Evergreen Ford. It's a great truck, great product; this is the third Ford truck I have owned. I traded in my 2006 Ford F-350 King Ranch Crew w from Evergreen Ford. It's a great truck, great product; this is the third Ford truck I have owned. I traded in my 2006 Ford F-350 King Ranch Crew with 196,000 miles on it. Immaculate condition. They sand bagged me on my trade, but I took the deal. By the time, I got home that evening they already had it listed on Auto Trader for 10K over what they gave me for my trade. That alone was enough to leave a sour taste in my mouth. Let's make a fair deal, I pay you a fair price for your truck and you give me a fair price for my trade. Don't low ball me and tell me how my truck will never sell and it's not really worth anything. When I took delivery of the truck, there were a couple of minor fixes that needed to be done. I had also purchased a spray in bed liner and running boards. I put the running boards on myself and they called to schedule the bed liner. When I arrived to drop off my truck the service writer knew nothing about the fixes to be done besides the bed liner on the due bill. Lack of communication. They wanted to just do the bed liner then have me come back another time to do the other repairs. Long story short they had the truck for three days to put in the bed liner, replace a plastic rail cap, and fix a small paint chip. Every time I called service, I would get voice mail and no return calls that day. I called Tony Rehn to try to express my frustration at their lack of communication; he promised he would personally inspect the truck and call me back. No return calls from him either. When I picked it up, I went with the customer service rep to try to talk to Tony about my negative experience and what could be done to remedy it since I bought a service package and thought I would be continuing to bring my truck in for maintenance. Tony was very defensive and brusque, acting as if I was taking up his valuable time. He had no recollection of the phone call from the previous day with his promise to look into it. I asked him why he didn't call me back and wanted an answer. He turned walked across the showroom floor went into his office and slammed the door. I picked up my truck, inspected it to make sure the repairs were to my satisfaction (they didn't even vacuum it out). I left the lot and will never return. I was treated shabbily; they acted as if they did me a favor selling me a truck. All it would have taken was someone actually listening to my frustration over the lack of communication on their part and I might have left with a better taste in my mouth. I guess if the GM Tony Rehn thinks he can treat an unhappy customer in the middle of his showroom by walking away and slamming the door, why should the rest of his staff think they have to do any better. I am a loyal Ford customer but would never do business with Evergreen Ford again. More

Here is the letter I sent to the manager of this dealership and my experience Hello, I had obtained your email from the Evergreen Ford website. I have a huge issue with your dealership. First dealership and my experience Hello, I had obtained your email from the Evergreen Ford website. I have a huge issue with your dealership. First off I had purchased a vehicle through you guys on June 20th, last month. I had been very frustrated with the salesman and honestly felt like he was unknowledgeable with answering my questions and was completely inefficient with the whole process. I had run into multiple issues after the sale such as getting the documents (I had to call your dealership to have you resend out copies of the documents because it was not sent through certified mail which I could not believe because it is a very important information that I need when I register the car otherwise what was I supposed to do since the first original documents never came?) and now I have an even larger issue. I picked up the vehicle today in Alaska. I got the vehicle home and noticed a couple of things wrong. First the Sirius Radio does not work, second the remote start does not work, third it is missing the second row floor mats, fourth the removable tray package, fifth the tires have been changed from 17” all-season tires to 18” sport tires, and lastly when I read tinted windows I was expecting tinted windows, not the slight tint it had (the website says tinted windows not solar tinted hence why I expect to be a darker tint as well when I had talked to Thomas specifically asking if the windows were dark tinted and he told me yes). I had called your dealership once I had realized these things and checking to make sure on both what I had printed out from your website about the vehicles features as well as the sticker advertisement that what was missing/not working/changed were in fact all on it. I had talked to a Mike Fulmer and in turned ended the phone more angry than before. I had told him what was wrong, missing, changed and he had told me that he will refer it to the salesman, Thomas, and have him call me back. I then responded that I do not wish to talk to Thomas due to previous experience and because the salesman has pretty much left me feeling frustrated and having to result to calling your dealership and having someone else take care of the problem. He then tells me that he cannot do anything but refer it to the salesman which starts to make me angry and I tell him again I do not advise that he has Thomas take care of this, that I do not want to deal with Thomas. He then tells me that he will not stay on the phone and be hollered at and to have Oscar, who actually bought the car, to call Thomas. Your dealership has never dealt with Oscar, just me. This is my car. It is titled in my name. My husband used his x-plan for the pricing and that is why his name is on it. I have power of attorney for my husband and am the one who signed for him to purchase this car. Please explain to me why my husband has to call the dealership and have this resolved when he has never had a hand in this to begin with outside of the x-plan. I honestly felt like Mike Fulmer refused to help me nor even listen to me. When your customer request that a certain person does not help them due to previous bad experiences is it your policy to force them to work with them? How do you keep customers if that is the case? Talking to Mike Fulmer has made me regret buying a car through your dealership. Feeling like he would have helped if my husband called verses me leave a very bad taste in my mouth. I will admit I raised my voice at him, what he called hollering, due to the fact he was not listening to me when I said I did not want to deal with Thomas. I rarely have felt the need to contact corporate over a mangers behavior and feel that this was completely unacceptable and extremely rude. I just want what is missing from my vehicle, the items advertised to work, and the all-season tires that were advertised to come with the car because that is what is better suited for Alaskan terrain as well as weather not to mention what I had expected. I do not want to deal with Thomas nor ever talk to Mike Fulmer ever again. I would like this resolved as quickly as possible. Thank you for your time. XXXX the response that the manager, Tony Rehns, gave me was that it was MY responsibility to have checked the window sticker regardless of what THEIR website had advertised for my vehicle that was purchased. That I need to take my vehicle to get the broken items fixed and that there is nothing he could do about that, which I already knew but what angers me is that he assumes no blame. The dealership should have check items before it left the lot. That what his salesman said about the tint is essentially I needed to prove it because as far as he is concerned the glass is all tinted. the only resolve he gave me was that he is going to mail out the missing floor mats to me. He had called me quite defensive, essentially waiting for a fight by talking to me with slow words like I was a five year old and pushed all blame unto me, that I should have checked into what I was buying. I thought that was why I had to deal with a salesman since he got the commission from my purchase not me. This dealership does not care about you. They will manipulate you and essentially give you the middle finger once the deal is done and they have their money. I do not recommend ever buying a car here and honestly if I could do it again I would never have done so. I hope this review prevents someone the frustration and stress this dealership has caused me. More

I had a great experience at Evergreen ford working with Andrew! He is very professional and answered all my questions and got rid of all my concerns. I would recommend everyone to come here and see him! Andrew! He is very professional and answered all my questions and got rid of all my concerns. I would recommend everyone to come here and see him! More

I bought my 2011 Ford Escape from Jose Valdivia, ever since then I have received top notch customer support from him. He has gone above and beyond "Sales" man duties. If you are looking for an automobi since then I have received top notch customer support from him. He has gone above and beyond "Sales" man duties. If you are looking for an automobile with no-pressure sales, and outstanding customer support, you should contact Jose Valdivia. Karen More

Been looking for a "new" car for over a year. Been looking for a "new" car for over a year. Couldn't find what I wanted for in my budget until I walked onto the lot at Evergreen Ford on March 17 Been looking for a "new" car for over a year. Couldn't find what I wanted for in my budget until I walked onto the lot at Evergreen Ford on March 17th 2013. Before that day I had been told nothing but high praises for them and I should check them out. Thought I found a "diamond in the rough". Buried in the back of the lot, used F150 with 88k miles on it. Bare bones minimum as far as options go which is what I wanted. Sale price of $13,900. Very clean inside and outside. Friendly enough salesperson. I was told that it had only been on the lot for 6 days. I was able to work out an even better deal than the $13,900. They even held it for me till I went to go pick it up 3 days later. Very easy to sign the paperwork. No additional costs, no haggling, no pressure, none of the “normal” used car sale stuff. The bad part of this deal starts off with being told that on the Sunday I looked at it, someone else had taken it for a test drive. When I picked it up, the mileage had not changed since I first looked at it. I don't see the reason to lie to me about someone else taking it for a test drive. If it sold before I came back, then so be it. Another issue is I had an oil change done to it right away and I was more than a quart low on oil. After they told me that they had done a full service. Next issue is I have only driven 96 miles (so far) and the check engine light came on. The reason is something about the catalyst working below normal threshold levels. I was quoted up to $2500 to have the exhaust replaced as needed. I've made numerous phone calls. Was told that the way they did the trade in was odd and I have to get a call back. I've requested a copy of the inspection report complete with mechanics notes, yet have not received it nor a call back of any sorts. Tempted to call the former owner of the truck and ask the why’s of him trading in this truck. (He left his roadside assistance card filled out in the owner’s manual.) This is still in progress and I am trying to resolve it. Depending on the outcome, I would be leery about buying a used car from Evergreen Ford again. More

My letter to their manager.......to top it all off they did run my credit without my approval!!!!!!!!!!!!!!! First of all my name is BETH there is no "A" at the end, I instructed that yesterday in the did run my credit without my approval!!!!!!!!!!!!!!! First of all my name is BETH there is no "A" at the end, I instructed that yesterday in the paperwork that was filled out........ I am not happy with your service at all, I emailed your internet sales team and inquired about the Ginger Ale Ford Edge that you had and if there was any room in the price and was told by Noel Bennett that there was room to negotiate and that I should come test drive the car to make sure that I liked it. I replied and said his room might be different than mine and that I was on a budget which I need to stick to. So I drove approxiamtely 60 miles (one way) to test drive the car, sit in your office waiting for all this nonsense paperwork to be filled out before getting down to the price. I still question as to why you NEED my Social Security number and my husband's if I was not financing through you, I hope to God that you were not dishonest on that also and ran my credit report. Then while waiting some more time twiddling my fingers Robert came back to me with an offer of $500 trade in value for my SUV, while I understand that it has 198,000 miles on it it is still in decent condition. I could go sell the new tires that are on there and get more money than you offered me, I was very insulted!! I said upfront that I didn't want to waste your time nor my time, guess what you guys wasted 4 hours of my time to have virtually NO NEGOTIATION done on your part. Then to top it off, while I was there trying to get the car someone else was out test driving it....is this how you operate, that if my deal fell through you were already off to the next person while we weren't even done.....so what happens a bidding war? That is just bad business practices. I kept saying that I had preapproval from my Credit Union and it was all in the CUDL system but Robert wanted to see how much I was approved for, I did not want to show that as it is not a starting point for your team to come in at my high end without listening to what I had to say first. THIS IS RUDE!!!!! So you want to know my honest opinion, I think by this point I hope you can see how angry I am with your car dealership and it's tactics. I was honest upfront and was hoping to get the same in return, guess what I never got that. I will tell everyone that I know to not shop for any car at your place. Please learn to be honest with your potential clients, so it doesn't waste their time and gas money.......... More

I contacted this dealership via there website. Noel contact me back within 15 minutes of the car I was looking for. He was quick and professional. He was keen to details including promotions, rebates contact me back within 15 minutes of the car I was looking for. He was quick and professional. He was keen to details including promotions, rebates, total price and highlights to the automobile I was looking for. When I arrived at the dealership, I was welcomed by the staff. It was very busy that day but I fealt like the number one customer. Noel was introuced to me to the car and explained throughly the benefits. One important factor occured during the process, he never once try to sell me anything I did not need or want. The process did not feel like a selling or buying phase but an introduction phase and "does this car fit you as a person". He was keen to details, professional and most of all HONEST! He provided a great car, great price, great loan terms and most of all COMFORT! This dealership is truly above all the best in the Seattle area. This has been the best experience I have ever recieved while shopping for a car. I am a hospitality director and I will say, I felt as if I was at home at Evergreen Ford. More

This is our 3rd dealing with Evergreen Ford this year. All of our dealings have been with Noel Bennett in the internet sales dept. We've purchased 2 NEW and 1 used car. My experience has been VERY posit All of our dealings have been with Noel Bennett in the internet sales dept. We've purchased 2 NEW and 1 used car. My experience has been VERY positive...they worked with us to make deals ...we & they walked away happy. The finance dept staff, Jonathon & "The Englishman" are friendly & courteous...yes they offer the "add ons" that ALL dealerships do, but DO NOT change their demeanor if you decline...They understand...It's JUST BUSINESS! While I can appreciate someone having a bad experience (of course I've seen plenty of customers be the cause)...If you deal with THESE individuals, YOU WILL HAVE A GOOD CAR BUYING EXPERIENCE! More