Evergreen Ford Lincoln

My letter to their manager.......to top it all off they did run my credit without my approval!!!!!!!!!!!!!!! First of all my name is BETH there is no "A" at the end, I instructed that yesterday in the did run my credit without my approval!!!!!!!!!!!!!!! First of all my name is BETH there is no "A" at the end, I instructed that yesterday in the paperwork that was filled out........ I am not happy with your service at all, I emailed your internet sales team and inquired about the Ginger Ale Ford Edge that you had and if there was any room in the price and was told by Noel Bennett that there was room to negotiate and that I should come test drive the car to make sure that I liked it. I replied and said his room might be different than mine and that I was on a budget which I need to stick to. So I drove approxiamtely 60 miles (one way) to test drive the car, sit in your office waiting for all this nonsense paperwork to be filled out before getting down to the price. I still question as to why you NEED my Social Security number and my husband's if I was not financing through you, I hope to God that you were not dishonest on that also and ran my credit report. Then while waiting some more time twiddling my fingers Robert came back to me with an offer of $500 trade in value for my SUV, while I understand that it has 198,000 miles on it it is still in decent condition. I could go sell the new tires that are on there and get more money than you offered me, I was very insulted!! I said upfront that I didn't want to waste your time nor my time, guess what you guys wasted 4 hours of my time to have virtually NO NEGOTIATION done on your part. Then to top it off, while I was there trying to get the car someone else was out test driving it....is this how you operate, that if my deal fell through you were already off to the next person while we weren't even done.....so what happens a bidding war? That is just bad business practices. I kept saying that I had preapproval from my Credit Union and it was all in the CUDL system but Robert wanted to see how much I was approved for, I did not want to show that as it is not a starting point for your team to come in at my high end without listening to what I had to say first. THIS IS RUDE!!!!! So you want to know my honest opinion, I think by this point I hope you can see how angry I am with your car dealership and it's tactics. I was honest upfront and was hoping to get the same in return, guess what I never got that. I will tell everyone that I know to not shop for any car at your place. Please learn to be honest with your potential clients, so it doesn't waste their time and gas money.......... More

I contacted this dealership via there website. Noel contact me back within 15 minutes of the car I was looking for. He was quick and professional. He was keen to details including promotions, rebates contact me back within 15 minutes of the car I was looking for. He was quick and professional. He was keen to details including promotions, rebates, total price and highlights to the automobile I was looking for. When I arrived at the dealership, I was welcomed by the staff. It was very busy that day but I fealt like the number one customer. Noel was introuced to me to the car and explained throughly the benefits. One important factor occured during the process, he never once try to sell me anything I did not need or want. The process did not feel like a selling or buying phase but an introduction phase and "does this car fit you as a person". He was keen to details, professional and most of all HONEST! He provided a great car, great price, great loan terms and most of all COMFORT! This dealership is truly above all the best in the Seattle area. This has been the best experience I have ever recieved while shopping for a car. I am a hospitality director and I will say, I felt as if I was at home at Evergreen Ford. More

This is our 3rd dealing with Evergreen Ford this year. All of our dealings have been with Noel Bennett in the internet sales dept. We've purchased 2 NEW and 1 used car. My experience has been VERY posit All of our dealings have been with Noel Bennett in the internet sales dept. We've purchased 2 NEW and 1 used car. My experience has been VERY positive...they worked with us to make deals ...we & they walked away happy. The finance dept staff, Jonathon & "The Englishman" are friendly & courteous...yes they offer the "add ons" that ALL dealerships do, but DO NOT change their demeanor if you decline...They understand...It's JUST BUSINESS! While I can appreciate someone having a bad experience (of course I've seen plenty of customers be the cause)...If you deal with THESE individuals, YOU WILL HAVE A GOOD CAR BUYING EXPERIENCE! More

Evergreen Ford Misrepresents it's cars. You think you are buying one thing and then you find out it's something else. After Bringing it to their General Managers (Tony Rehn) attention as well as the sales ma buying one thing and then you find out it's something else. After Bringing it to their General Managers (Tony Rehn) attention as well as the sales manager and sales associate, they have not bothered to return our calls or answer our emails! I would not recommend them and will give no references for them in the future as well as any personal business. More

My husband and I came to lot to buy 2012 Ford Escape. Fully funded and pre-approved with our credit union. Chet Kono became extremely aggressive when we refused to provide social security#'s , buy any wa Fully funded and pre-approved with our credit union. Chet Kono became extremely aggressive when we refused to provide social security#'s , buy any warranties or extras or let them run our credit through CUDDLE. In other words he became angry when the only thing they could sell us was the vehicle period! Chet Kono is a bully. Demanded $10,000 down to hold vehicle overnight.Threatened to sell the car and refused to hold it until the morning when my credit union would have delivered full payment. Avoid Evergreen Ford!!! More

After many weeks of searching for a car throughout the After many weeks of searching for a car throughout the entire greater Seattle, Tacoma and east side, I feel I need to take the time to praise the ef After many weeks of searching for a car throughout the entire greater Seattle, Tacoma and east side, I feel I need to take the time to praise the efforts of Ken Galimanis. Ken went out of his way to allow us time to get to know the car and was helpful when we needed his help in learning about the car. Ken is very knowlegable. There is no doubt in my mind that Ken is sincere in his career. I would recommend Ken to anyone who is searching for a vehicle whether new or used. My husband and I bought a pre owned car. When we first viewed this car there was a spot on the head liner. When we came back a few days later the spot had been removed. It is this attention to detail that sets Evergreen Ford above all other dealers we worked with. Ken is truly a professional. A sales person can only be viewed in this manner if he has the support of management. This support allows Ken to be viewed as a 1st class, top shelf sales person. Evergreen Ford is lucky to have Ken as their Internet Sales Manager. More

Watch out when it comes time to sign the final paperwork. They over charged me twice and I will end up paying more interest for the length of the loan because of the over charge. I also requested financing They over charged me twice and I will end up paying more interest for the length of the loan because of the over charge. I also requested financing through Ford Credit, they placed the loan with Capital One Auto Finance without my knowledge. Not at all trustworthy. Buyer beware. More

We paid high blue book for a PT cruiser, we received low blue book for our trade. If as promised the cruiser was in excellent running condition, thoroughly gone over by the "top auto mechanic in the s blue book for our trade. If as promised the cruiser was in excellent running condition, thoroughly gone over by the "top auto mechanic in the state" and very dependable, I would have been satisfied. But No. Car fails to start the night we took it home, towed back to dealer they replace the starter...the problem is it was a corroded wire to the starter, after a month of continuing starting failures, I diagnosed it myself and repaired it. Two, oil leak due to improperly replacing the oil pan gasket, Three, leaking transmission. (the dealer put in a new transmission when they received the car in trade, they assured me I would never have to worry about it.)The front seals failed due to improperly sealing the bolts, the tork converter is an after market part. The facing is scratched causing another seal failure. In the words of my mechanic,"a very sloppy job of replacing the transmission". After less than two years and only 5000 miles I am faced with over $2500 in repairs due to the incompetence of the service department and the false assurances made by the sales department. More

We took a 2+ hour drive up to Issaquah on a Friday evening to look at a new Edge. The sales staff was excellent in assisting with the sale. We didn't drive home in our new Edge until 11pm that night a evening to look at a new Edge. The sales staff was excellent in assisting with the sale. We didn't drive home in our new Edge until 11pm that night and the entire staff was upbeat the entire time. We'll never buy anywhere else! More

Unfortunately, these are sleazy and dishonest used car dealers. My car was recently hit and totaled by a minivan. Having survived that experience I was very concerned about the condition and safety of my dealers. My car was recently hit and totaled by a minivan. Having survived that experience I was very concerned about the condition and safety of my next vehicle. I visited several dealerships until I saw a vehicle online, advertised by Evergreen Ford, that I thought would meet all my needs. Since I knew what effect body damage could have upon a car, the first question I asked the dealer was if there was any history of collision, body work, accident damage etc. The dealer told me that the car had a clean Auto Check, was mint with no history of any collision damage, repair etc. He even joked about there not being so much as a rock chip on the windshield. He described the car as "Basically mint" Exact quote. I test drove the vehicle, considered it, and asked again if there was any accident history--even minor. I was told that there was not. I purchased the vehicle that afternoon. Less than one week later I received a large envelope from Evergreen Ford which contained the entire maintenance history of the car that I now owned. In the paperwork it was clearly documented that a mere 4 weeks before the sale, the car was seen for servicing "Following a front end collision that left several things out of alignment..." Exact quote. Apparently, the owner did not want to invest in a full fix, so the car was patched COSMETICALLY, and put on the sales lot at Evergreen Ford. Since purchasing the vehicle I have already experienced mechanical difficulties, and the service engine light is on. When I contacted the dealership regarding the fact that importance maintenance history was withheld from me, I was actually referred to Auto Check's Buyback Policy!! Essentially the salesman was admitting that I had been shafted, and advising me to seek relief by applying for Auto Check BUYBACK STATUS, a qualifying criteria of which is that the car was sold with some significant aspect of its condition not being revealed to the buyer at the time of sale ( For example: Failed Emission Test, or Collision) That was the extent of support that my concerns have received from Evergreen Ford. Because the salesman was aware of the damage, I was essentially mislead at every step of the purchasing process and I am unable to rate the dealership above one point on any criteria. My experience is not unique. Evergreen Ford is a truly awful dealership. More