Ewald Chrysler Jeep Dodge Ram

It's been a year since I had my 2022 Jeep Compass. I've been completely satisfied with the performance and service provided at Ewald Auto. They keep me abreast of all recalls and maintenance issues I've been completely satisfied with the performance and service provided at Ewald Auto. They keep me abreast of all recalls and maintenance issues that need attention. It's always a pleasure to be in their new improved waiting room that provides a welcoming effect of coffee and a nice movie. The salesperson, Lonnie Peterson, who sold me the card had excellent taste in putting together a jeep that not only looks good inside and out, but attracts the eye of many on comers who ask, "where did you did that car from?" Lonnie is the bomb! He's informative, friendly, and goes the extra mile to make sure you are completely happy with the car you select. The apple always falls back to the root of Ewald Chrysler Jeep Dodge Ram for their quality and expert salesperson. Thanks again for all your help and support! More

Unfortunately I have to agree with recent reviews, the service here is awful, the condition of my car is nowhere near what was stated on the Wisconsin buyers guide, and the fees are deceitful. That nitrog service here is awful, the condition of my car is nowhere near what was stated on the Wisconsin buyers guide, and the fees are deceitful. That nitrogen fee is not a joke, I had the exact same experience, and more. I actually caught them TRIPLE charging taxes as well. Watch those fees! The car I bought is a 2015 Honda odyssey from this dealer (obviously a trade in) only 56,000 miles on it at the time. I can also agree with the condition of the vehicles, the level of oversight on these vehicles is insane. After giving the car a touchless wash, the paint started coming off all over the car, and little scratches and dings showed up everywhere! I bought the car because I was I liked the price and the mileage, but oh boy I wish I had taken a close look at EVERYTHING on it. That Wisconsin buyers guide 152 something point inspection? Complete joke. In fact, I could probably make a lawsuit out of all the issues I have found with this vehicle in the short month after buying it that were NOT disclosed at the time of sale. Here's only some of the issues I found: The alignment was off by 17 degrees toe, making the steering wheel shake violently on the freeway, and veer right off the road as soon as you take your hands off the wheel for a second. However on my test drive before purchase this didn't occur, and I figured out why: The salesman FILLED UP THE TIRES BEYOND MAX LEVEL (Over 40psi). This led not only to the car driving better than it should have, which was deceitful, but it also led to a near blowout on the drivers side front tire, leaving it with a slow leak, and requiring ALL 4 tires to be replaced immediately or risk an accident, and an alignment needed to be performed. There goes $800 more out of my pocket on top of the 21k I paid for a 18k value car. I brought this up to the dealer too, and they drove it, and told me they couldn't feel any shaking...... really? I drove home after that and felt the shaking immediately. The only conclusion I can come to is either the manager was numb, or lying. I have videos of the steering wheel shaking violently before taking the car back, and still, the silence continued. And of course as usual with Wisconsin, I bought the car "As is" so as soon as the sale was over, there goes any support from the dealer. There were other broken things I found in the interior of the vehicle as well, such as the sun shades for the passenger windows (looked like a dog tore them up). Their response was "No we didn't know about that. It is not part of our law required inspection, so it isn't our problem". (Sales associate Patrick). I mean wow that's just sad. Way to back up your product! Now its 1 month after buying the car and guess what? After replacing the tires and getting an alignment, now I have crazy amount of rattling, parts falling off the bottom of the car from hidden rust, shifting issues AND shaking from the engine? Took it to a honda dealership in madison, and they found the catalytic converters were rusted so bad they were rattling, and all engine mounts are shot, and the torque converter needs to be replaced......... Oh and of course engine mounts are EXPLICITLY NOT COVERED UNDER WARRANTY... There goes another $5000 out of my pocket........ When will this stop? The car doesn't even have 60,000 miles on it, its carfax record was spotless, and I am just left with a huge hole in my wallet and a horrible taste in my mouth for this dealership, and Ewald as a whole. I have to assume the reviews I read that led me to come to this dealership and trust them must have been paid and biased, because my experience was anything but nice. More

This dealership is a complete scam when it comes to service. They overcharge on regular service and try to charge you on repairs that are covered under warranty. service. They overcharge on regular service and try to charge you on repairs that are covered under warranty. More

Editing my previous review: We have worked with Kurt twice, unfortunately our last purchase was less than stellar. We purchased our 4Runner and noticed a loud clunking sound coming from the front su twice, unfortunately our last purchase was less than stellar. We purchased our 4Runner and noticed a loud clunking sound coming from the front suspension. We were assured by the manager that “it passed inspection” so it wasn’t a safety issue. I then took it to my mechanic shortly after bringing it home to get the clunking noise fixed and he discovered that our front right wheel was about to come off. The lower ball joint was completely disintegrated and it was obviously unsafe to drive. I informed Kurt of this issue and he told me to send him a copy of the bill. $500 in repairs later it was back on the road. I sent Kurt a copy of the bill, but nothing was done. I followed up with Kurt several times to give Ewald a chance to make it right. I was then told that because I didn’t drive the vehicle to them before getting the repairs done, they weren’t going to reimburse us. Ewald expected us to drive 45 minutes back to them so THEIR mechanic who missed this obvious safety issue during the inspection could fix it… whoever did the inspection on this vehicle clearly didn’t inspect it very thoroughly. That isn’t someone I want working on my vehicle. Per the WI DOT website, safety issues must be disclosed on the window sticker, even for vehicles sold “as is.” I have reported this falsified and/or negligent window sticker to the DOT, but I doubt they will do anything about it. Ewald doesn’t stand behind their vehicles, and buyer beware — you should take any vehicles you want to purchase from here to a third party if you want a reliable inspection. More