
Ewald Chrysler Jeep Dodge Ram
Franklin, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Horrible Dealership I am older and have purchased many cars. The salesman was great and very helpful, his name was Dan. He went out of his way to help my daughter and I p I am older and have purchased many cars. The salesman was great and very helpful, his name was Dan. He went out of his way to help my daughter and I purchase a vehicle. My daughter is 17 and never purchased a car from a dealer, he was awesome. However, after I purchased the car is when the issue started. We live about an hour away and drove home. We got home and I went to put the parking brake on and it wouldn't budge. Immediately I knew it was frozen. The inspection sheet, that I literally and specifically referenced when purchasing the car, stated the parking brake was in working condition. Not True. The dealership was closed by the time I got home, so I called right away the next morning and spoke to Dan. He said "no problem, bring it back in and we'll take a look." It was approaching a weekend and I was leaving town, so we agreed to bring the car back the following Tuesday to have it looked at. We dropped it off, and waited for the service department to call. They called in the early afternoon and said that it was a $1000 repair and that they would not cover it because the vehicle was sold "as is." Ok, I understand the used car "system." However, I SPECIFICALLY asked if everything on the checklist was true. It was late and I didn't have 4-hours to do a lengthy in-depth inspection when we were at the dealership. I didn't check the parking brake, it's an automatic and I never thought of it, nor have I ever seen a parking brake not work on an automatic transmission. I'm sure it happens...(obviously it does). I went back and forth with this dealership explaining that I would not have purchased this vehicle had I know this, or at least would have asked for the price reduced from the asking price in order to repair. I know this isn't a "necessity" but we also run a family home in which clients could be in this vehicle, as it is in my name, and if I'm driving they could ride. With no parking brake it's illegal. They wouldn't return my or my wife's calls but I was finally able to get ahold of Dan, who offered me a discounted rate on the repair. This is unacceptable. They lied on the inspection sheet and hid behind the "as is" statement. Yes, I signed the agreement upon purchase, but again, with the understanding that it had an inspection that was honest. The least they could have done was replace the parking brake. It didn't "break" on the drive home, it wasn't even used until we got home. I will never go here again. I highly recommend going to another dealer. A dealer who stands behind their product. This place is sleezy. The dealer was legit, but the service is shady. More
Good Experience but Some Improvements Wasn't looking forward to the "dealer experience" part of buying a new vehicle, but found it to be a good experience, not too high pressure. Sales rep Wasn't looking forward to the "dealer experience" part of buying a new vehicle, but found it to be a good experience, not too high pressure. Sales rep was very helpful. Did take longer than expected - waited an hour to see finance manager even after coming back on another day and having an appointment. Also, started our process by reserving a vehicle online thinking it would be ready for a test drive when we got there - it wasn't. Not sure what reserving it online gained us. Also, website information about vehicles was incorrect and was pointed out to sales rep. On the particular vehicle we purchased, the website actually undersold it so we were happy to see there were more features than advertised. More
Very good experience I had a very arrenricmve and kind sales rep by the name of Lonnie. I believe he got the best deal for me that he could. All around a really positive e I had a very arrenricmve and kind sales rep by the name of Lonnie. I believe he got the best deal for me that he could. All around a really positive experience at ewald. More
Great customer service Kyle provided great customer service and helped me find exactly what I was looking for. He was very knowledgeable and was able to answer any and all q Kyle provided great customer service and helped me find exactly what I was looking for. He was very knowledgeable and was able to answer any and all questions I had. More
Any employee can give its co- workers a 5. This place is a joke. Starts with up front management. Not service. Run like circus. Now you know why the tent on the Ewald sign. This place is a joke. Starts with up front management. Not service. Run like circus. Now you know why the tent on the Ewald sign. More

Excellent customer service We worked with Lonnie and he was very accommodating and took very good care of us. He made sure we got the best deal possible for the vehicle we purch We worked with Lonnie and he was very accommodating and took very good care of us. He made sure we got the best deal possible for the vehicle we purchased as well as the trade in. More

Very friendly staff They worked with me and stayed within the budget I wanted worhout feeling any pressure. Over all very smooth process and walked out with the car I wa They worked with me and stayed within the budget I wanted worhout feeling any pressure. Over all very smooth process and walked out with the car I wanted. More

Awesome Experience This is the second time I bought a vehicle from U-Haul and each time the experience has been great. The whole staff from sales to service has been won This is the second time I bought a vehicle from U-Haul and each time the experience has been great. The whole staff from sales to service has been wonderful to work with. More
Great staff! I went in to look at a specific brand new Jeep Grand Cherokee and luckily it was on the showroom! Lonnie showed me around and was very knowledgeable a I went in to look at a specific brand new Jeep Grand Cherokee and luckily it was on the showroom! Lonnie showed me around and was very knowledgeable about jeeps and worked with me to understand my needs and expectations. I walked out about 3 hours later with keys in hand and my brand new Jeep. Ken in finance was quick with the paperwork and easygoing. The guys in back cleaned and polished up the car beautifully before I drove it off. The overall dealership was very well maintained and clean. Thanks to the Ewald team in Franklin for helping me get my new car! More

Very pleasant experience This was my first vehicle purchase and I was very nervous at first about what to expect but everything was handled very well and I was walked through This was my first vehicle purchase and I was very nervous at first about what to expect but everything was handled very well and I was walked through the process at my pace which helped me understand things a lot. I’m very grateful to Lonnie Peterson for helping me through this all. More