Ewald's Hartford Ford

Both Jay and Cole were great. Walked in they brought me several trucks to look at while they appraised my truck and we made a deal within an hour. Cole stayed in touch with me before and after I picked up several trucks to look at while they appraised my truck and we made a deal within an hour. Cole stayed in touch with me before and after I picked up my new truck. They both did an outstanding Job !! More

Tim promised a set price over the phone, and an additional online discount. Once I arrived, I was told the quoted price still was good, as well as the discount and that I could also have a free re additional online discount. Once I arrived, I was told the quoted price still was good, as well as the discount and that I could also have a free rental car since the bill would be over $200. Once the car was serviced, all of this changed. When I was called that the car was done the price was inflated $60 over promised, and I was told I couldn't get the discount because I took the free rental. We argued at length, and then we compromised to a figure still well above what I'd been promised and he immediately hung up the phone on me before I could ask another question of him. Upon arriving to pick up my car, the work order had a price higher than what we had agreed upon the 2nd time. I ended up having to pay the extra amount since I could not afford to miss work to stay longer and demand the price we had agreed upon. I'm 50 years old, and it was the worst customer service I have ever experienced in having any of my vehicles repaired. More

So far so good! Did a great job of locating a vehicle that fit what I was looking for. Size and price. I am happy to have found a vehicle from my local area. that fit what I was looking for. Size and price. I am happy to have found a vehicle from my local area. More

We purchased a 2005 F150. We love the truck. We had an issue with the top rail on the tailgate and Tony took care of it right away. Thanks for the great servie. We will be back. issue with the top rail on the tailgate and Tony took care of it right away. Thanks for the great servie. We will be back. More

I appreciated being able to get rapid responses from Gary to my many emails & Q's as I spent 3 months researching different dealers & websites narrowing down to exactly the vehicle & options I wanted. Knew to my many emails & Q's as I spent 3 months researching different dealers & websites narrowing down to exactly the vehicle & options I wanted. Knew I wanted a 2012 Ford Flex, but SEL or Limited? AWD or FWD? Two-tone roof color or monochrome? Black or dark blue? Then, when I saw Ewald Hartford's internet price was over $6,200 under MSRP, I was real happy. I ended up going with the 0% financing vs. the $1,500.00 customer cash, but it was still over $4,700 under MSRP, so again, a great price on an amazing dark blue Flex Limited! Also, Ewald's a very accommodating dealership as our 4 mostly well-behaved pre-teens / teens killed the time by salivating over the stunning Shelby Cobra & Taurus SHO in the showroom. And the popcorn. More

They were very fair. Worked with us and explained many details we may not have understood. They made us feel happy and satisfied as we drove off in our new truck. details we may not have understood. They made us feel happy and satisfied as we drove off in our new truck. More

Not what I expected from a dealership. Took hours to purchase my car. Refused to add more gas to make it home. Had to buy gas on my way home. When purch car beware they gave me only 5 options all w/insu purchase my car. Refused to add more gas to make it home. Had to buy gas on my way home. When purch car beware they gave me only 5 options all w/insurance included. 2/28th sent fax to cancel additional insurance was told over phone would be taken care of. As of 4/4th still not done. More

Called ahead on used truck they had on there lot. When I got there the truck was up front ready to be looked at. Very nice people to talk to and where able to work with very well. I will recommend this deal got there the truck was up front ready to be looked at. Very nice people to talk to and where able to work with very well. I will recommend this dealership to anyone who asks. More

Overall service was great, they provided me with a vehicle that I can use to go to and from work and school. The customer service was excellent and they were able to work with me on getting the best d vehicle that I can use to go to and from work and school. The customer service was excellent and they were able to work with me on getting the best deal. More

Great people. Great service. 3rd vehicle we bought from Ewald in the last 3 years. We would highly recommend Ewald for your car buying needs. Ewald in the last 3 years. We would highly recommend Ewald for your car buying needs. More