Ewald's Venus Ford

Great dealership, meh salesmen. Ewald has always been good to me. From sales to warranty work, and ordering parts I installed myself. Even offering me “cool” loaner cars when my vehi Ewald has always been good to me. From sales to warranty work, and ordering parts I installed myself. Even offering me “cool” loaner cars when my vehicle was down for extended time due to a warranty issue. Unfortunately James has not been that person. He showed a severe lack of knowledge of the vehicle line up, didn’t know the trim packages, and was unable to operate some of the vehicles features. He was vague throughout the “dollars and cents” discussion. He couldn’t hammer out concrete numbers. Furthermore, he sold us a vehicle that was “equipped with the ability to start the car from your phone” after purchasing, we realized that feature didn’t start until 2019.... this was a new 2018. So we went back, he told us he was wrong, and nothing can be done. Basically “sorry, I thought it had it. I didn’t read the features on it. I just assumed. But nothing I can do now.” Well. We went to the sales manager, and again, this is where the dealership end of Ewald shines. They went out of their way to fix James mistake by offering to install the FordPass SmartLink (that James told me point blank cannot be installed on the vehicle, at all. Again... product knowledge.) James repeatedly hounded us about giving him an “excellent review” from the moment we purchased the vehicle, all the way through phone calls over a week later about “the important excellent review”. He went as far as to hover over my significant other and walk her through filling out a review, on the spot. Making sure to “put excellent for everything”. She became uncomfortable and I explained to him that what he was doing was like a waiter/waitress standing over you, watching you fill out your receipt to see how much you tipped. Not cool. He backed off, and the review was, obviously, not submitted until now. Well, here is james’ FAIR, unbiased review. Fantastic dealership, a subpar salesman in this situation. More

Great service Had an awesome experience. Baha was very helpful and courteous. So was the finance dept. went above and beyond in the experience. I will be back Had an awesome experience. Baha was very helpful and courteous. So was the finance dept. went above and beyond in the experience. I will be back More

Great car buying experience We chose Ewald due to past car buying experiences my boyfriend had with Ewald. It was a great experience for me. Baha was very helpful, not too pushy, We chose Ewald due to past car buying experiences my boyfriend had with Ewald. It was a great experience for me. Baha was very helpful, not too pushy, and knowledgeable about the vehicles and their capabilities packages. I will definitely return to Ewalds innthe futur, as well as refer others. More

Awesome buying experience Baha (sales associate) was great to work with and made everything a smooth transaction. This is how a car buying experience should be, hassle free! Baha (sales associate) was great to work with and made everything a smooth transaction. This is how a car buying experience should be, hassle free! More

Beautiful Car and Al was Great Loved Al! and I love the car... I’ve been researching and keeping and Eye on the BMW X5 and saw an awesome deal! The Service paperwork was slow! But Loved Al! and I love the car... I’ve been researching and keeping and Eye on the BMW X5 and saw an awesome deal! The Service paperwork was slow! But overall it was good! Thanks Ewald! More

Great Deal! Very prompt service, whether we emailed, telephoned, or we were in person. I’ve purchased vehicles for over forty years, and this experience was the b Very prompt service, whether we emailed, telephoned, or we were in person. I’ve purchased vehicles for over forty years, and this experience was the best out of all of them! Stress free (well as stress free as you can get making a major purchase), and all associates were very respectful. Baha Awadallah has a long successful career as a car salesman. Very personable, easy to talk to, a good listener, and gets the jobs done! As far as selecting all the employees names that I worked with, I don’t recall their names for the below question. More

Very good Freindly atmosphere great customer service. Once we decided to go with the truck it was very quick and not tedius at all! I would recommend this deale Freindly atmosphere great customer service. Once we decided to go with the truck it was very quick and not tedius at all! I would recommend this dealership if you are looking for a vehicle! More

Shocking Payed 16.5 for a Ford Escape and couldn’t even get a set of keys was handed a broken, taped up key and was told a could purchase a set if i wanted ano Payed 16.5 for a Ford Escape and couldn’t even get a set of keys was handed a broken, taped up key and was told a could purchase a set if i wanted another thank guy great job you won and lost a customer in 2 days you don’t have to worry about me coming back More

Great Customer Service Ethan was a great help! He made the process of buying a car quick and painless. I will recommend Ethan to anyone I know who looking to buy a car. Ewal Ethan was a great help! He made the process of buying a car quick and painless. I will recommend Ethan to anyone I know who looking to buy a car. Ewald Venus Ford is a great dealership. I love the car More

Great Service! James is the the best! Listens what yours needs are and delivers. The used car buying experience with James was great, fast and painless!! o James is the the best! Listens what yours needs are and delivers. The used car buying experience with James was great, fast and painless!! o More