Awesome! I put a new engine in an Escape from xxxx, had to have towed to Ewald to have computer reprogrammed. Bob, the service writer we worked with, is a "car guy". Sure beats going into a place and have a service writer put "clunk bang clink" noise and then pass the work order to a tech. Bob was attentive, kept me informed of what was going on, even attempted to introduce me to the tech doing the repair. Nice to see, I've been in the car biz myself in one facet or another for 40 plus years, and all to often I've seen service writer$ simply take your name and a rough outline of your complaint. Thanks again , Bob.......you rock!