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Executive Kia - Service Center

Wallingford, CT

4.7
1,376 Reviews

1,376 Reviews of Executive Kia - Service Center

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January 28, 2022

This is the best and friendliest Dealership I've ever encountered. It is an easy, no-stress experience each time. From John, to Chin, to the people in service, it's a first rate operation. More

by Hansonian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gogliettino IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ying "Chin" Chang
Jan 28, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

January 26, 2022

Always excellent and fast service never have any issues when I bring my car in More

by nicolejulia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 26, 2022 -

Executive Kia responded

Julia, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

January 25, 2022

They are very professional keeping you informed on the progress on your vehicle. Facility is clean and cozy More

by DARLENEHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Darlene, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Tucker Sampiere Service Manager

January 25, 2022

Service department it's very knowledgeable personable And professional The service department makes you actually feel like your family. More

by MLGRENIER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Tucker Sampiere Service Manager

January 24, 2022

Kia went above and beyond to check out all my concerns with my oil change. I wouldn’t go anywhere else. Thank you Kia workers‼️‼️ More

by HELENTREMAGLIOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 24, 2022 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tucker Sampiere Service Manager

January 24, 2022

As always Executive KIA came through. They ordered the parts I needed and Brian set me up with an appointment. He kept me informed as to the status of my car, and I was back on the road. Kudos to the serv More

by tonym52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Jan 24, 2022 -

Executive Kia responded

Thank you so much for your kind words, Tony, and for taking the time to leave us this wonderful feedback! Tucker Sampiere Service Manager

January 24, 2022

They were very efficient and on top of what needed to be done with my car. Very pleasant gentleman. More

by DIANNNA07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 24, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tucker Sampiere Service Manager

January 24, 2022

Prompt, friendly, and professional service. The you man that helped me went above and beyond my expectations. I will continue to go back to executive Kia for all my car service needs. More

by NRODRI1877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 24, 2022 -

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Tucker Sampiere Service Manager

January 23, 2022

I really like Executive Kia but I went in for a recall and was asked if I wanted the cabin filter replaced. I figured it was going to be $30 bucks. I was billed $75. To check it took me 5 minutes. I was b More

by tp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Executive Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carl Maratta, Service Manager

January 20, 2022

Staff was very friendly and straightforward about what service my vehicle needed. I Appreciated the good service! More

by Swjorgensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Executive Kia responded

We appreciate your business and our team looks forward to serving you again soon! Tucker Sampiere Service Manager

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