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Executive Kia - Service Center

Wallingford, CT

4.7
1,375 Reviews

1,375 Reviews of Executive Kia - Service Center

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July 14, 2022

Great service . Everyone was Very kind , clean place . . They are very polite . They answered all my question More

by MICHAEL.ACHIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Jul 16, 2022 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

July 14, 2022

Friendly environment. Employees are courteous, professional knowledgeable and trustworthy. I would recommend this dealership to friends. More

by apittman5874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

July 14, 2022

Issue resolved. Courteous customer service. Expensive like everything else the current economy. Job well done More

by markcresman
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Jul 16, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

July 13, 2022

Always go the extra mile. Great dealership. I have gotten three ncars in a row from them and they have always done an excellent job. More

by MELAZIN
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jul 14, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

July 13, 2022

Everyone is always pleasant and easy to work with. It is always a great experience. More

by voisine75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Jul 14, 2022 -

Executive Kia responded

We appreciate your business and our team looks forward to serving you again soon! Carl Maratta Service Manager

July 13, 2022

They took care of a minor problem but treated me like a family member and followed up next day fantastic service we’ll recommend them to anyone More

by maloneym60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Jul 14, 2022 -

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

July 12, 2022

Nice online scheduling capability. Service rep reviewed work to be performed and discussed pricing up front. Friendly nice staff and a great waiting area. My service was completed More

by Jack75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Jul 12, 2022 -

Executive Kia responded

Thank you for choosing Executive Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

July 11, 2022

Bad communication this time and took much longer than promised. I was promised car would be ready by noon and I waited till 1:30 as they went on too someone else's vehicle. More

by mustangedan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Roush
Jul 12, 2022 -

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

July 11, 2022

The service desk lady very polite and respectful John the technician definitely best tech explained to me about my car in detail and what’s needed to be done. Thanks to those two 😃 More

by shawnmeritchanario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John technician , Brian Roush, Russ Kastner
Jul 12, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

July 11, 2022

Rick, Brian, Carl, and everyone at Executive Kia was top shelf. Professional, Knowledgeable, and Courteous employees who continue to earn my business. I would highly recommend Executive Kia’s service depa More

by Freddie M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jul 12, 2022 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

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