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Executive Kia - Service Center

Wallingford, CT

4.7
1,375 Reviews
Call Service Center (203) 949-7480

1,375 Reviews of Executive Kia - Service Center

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July 08, 2022

I am very pleased with the service at Executive Kia - it’s very hands on More

by LAJEUNE.HOLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Jul 11, 2022 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

July 07, 2022

Friendly staff which provided recall checkup as advised and explained other things that needed to be done with car. More

by Julie Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Jul 07, 2022 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

July 06, 2022

Something has changed here. I used to feel that the focus was the customer but I haven’t felt that way the last two times I’ve been here. I completed the survey that went to the More

by Mjkrup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t see name
Report | Print
Jul 09, 2022 -

Executive Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Carl Maratta Service Manager

July 05, 2022

Good service and helpful staff they answered my question and took care of things promptly More

by KENORJEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Report | Print
Jul 06, 2022 -

Executive Kia responded

Ken, Thank you so much for your excellent review! We are so glad that Jovan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

July 04, 2022

Great service from the young lady I encountered for the first time of coming there. More

by GHUMBER720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Report | Print
Jul 05, 2022 -

Executive Kia responded

Thank you! Jovan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

July 01, 2022

I like KiA. KIA is great. KIA keeps me and my car happy. Thanks KIA More

by JAMESSHORTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Executive Kia responded

James, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

June 29, 2022

All employees are friendly! ! Im so happy to visit that day and someone take care with me so good 👍!! More

by ANFER_DOMINGO)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Report | Print
Jun 30, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

June 28, 2022

Wanted to overcharge me for a simple fix & couldn’t explain throughly what’s wrong More

by Karo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Roush
Report | Print
Jun 28, 2022 -

Executive Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carl Maratta Service Manager

June 28, 2022

Everyone was friendly and helpful. They explained future car needs thoroughly and completed services efficiently. More

by RORAVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Report | Print
Jun 28, 2022 -

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

June 27, 2022

Great service, very friendly & helpful. Rick is a great service manager and so pleasant to work with! More

by FROGGYTULIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Report | Print
Jun 28, 2022 -

Executive Kia responded

Thank you for your review and kind words for Rick. We appreciate your business and our team looks forward to serving you again soon! Carl Maratta Service Manager

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