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Executive Kia - Service Center

Wallingford, CT

4.7
1,376 Reviews
Call Service Center (203) 949-7480

1,376 Reviews of Executive Kia - Service Center

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June 16, 2022

Very friendly, they kept you informed and on time. Would like the potential costs known upfront for each milestone service. Waiting area was comfortable and allowed me to work while I wait More

by CKQUANTICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2022 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

June 13, 2022

Efficient, friendly. Good experience overall. Will be returning for service when in the area. Five stars More

by Gesa031197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
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Jun 14, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

June 13, 2022

Service was good. However, they kept me waiting 2 1/2 hrs. Never called me. More

by Jacelentano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2022 -

Executive Kia responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry if we fell short here. Thanks again for choosing Executive Kia, we hope you will give us another opportunity to serve you! Carl Maratta Service Manager

June 10, 2022

Easy appointment setup, fast and friendly service. Brian was very informative about what was done and what will be needed in the future. More

by JUSTIN.PACELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush, Russ Kastner
Report | Print
Jun 10, 2022 -

Executive Kia responded

Justin, Thank you for choosing Executive Kia, your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Carl Maratta Service Manager

June 10, 2022

Brian was excellent. He answered all my questions and he was very pleasant. The work on my car was done very fast thank you so much More

by KENNISTON1477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Jun 10, 2022 -

Executive Kia responded

We appreciate your business, Brian and our team look forward to serving you again soon! Carl Maratta Service Manager

June 09, 2022

The service department always treats their customers with respect and the repair rates are very competitive. A good experience. More

by HARKINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ying "Chin" Chang, Brian Roush, Jovan Teague
Report | Print
Jun 09, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

June 09, 2022

Service delivered in a timely manner. Also courteous and the waiting area was comfortable. Good job More

by Larry.willard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Jun 10, 2022 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

June 08, 2022

Staff were pleasant and easy to communicate with. They outlined all repairs and costs in detail and kept me updated on any changes/deviations from what was authorized. More

by mkostiuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Jun 08, 2022 -

mkostiuk responded

Thanks!

June 08, 2022

Always on time, very courteous, so far I’m very happy with the dealership! Would recommend them to anyone More

by CAROLFAGAN1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Jun 09, 2022 -

Executive Kia responded

Carol, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

June 07, 2022

No I was extremely dissatisfied, I have never in my life have been charged money for my car to sit on a lift for 3 hours. More

by HEIDI.KOVACH
Customer Service
Recommend Dealer
No
Employees Worked With
Brian Roush
Report | Print
Jun 08, 2022 -

Executive Kia responded

We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

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